Ratings based on 237 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
perfectly located near the old city. about 5 minutes away
by A verified traveler
Posted 13 Nov 2024
Great value
Comment from Hotel Management
14 Nov 2024 by Bárbara Eichenbrenner, Hotel Management
Dear Mehmet,Thank you for your review. We are pleased that you found our hotel to be excellent value for money. We look forward to welcoming you again on your next visit.Yours sincerely,
by A verified traveler from toronto
Posted 10 Nov 2024
The quality and attentive service and hospitality of all staff members from concierge to reception to restaurant and room service.
Comment from Hotel Management
14 Nov 2024 by Bárbara Eichenbrenner, Hotel Management
Dear Reema,Thank you very much for your kind comments. We are happy to know that our staff, from reception to room service, made your stay even more pleasant. Your appreciation for the quality and attentiveness of our service is very valuable to us. We look forward to welcoming you back and providing you with another exceptional experience.Yours sincerely,
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
14 Nov 2024 by Jordi Boan, Hotel Management
Dear Annabel,We are glad to read that you enjoyed your stay with us,Looking forward to see you again soon,Kind regards
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
14 Nov 2024 by Jordi Boan, Hotel Management
Dear Catherine,Thank you for your nice review.We look forward to your next stay,Kind regards,
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
14 Nov 2024 by Jordi Boan, Hotel Management
Dear Catherine,Thank you for your nice review.We look forward to your next stay,Kind regards,
by A verified traveler from North Bethesda
Posted 18 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Jordi, Hotel Management
Dear Tricia,Thank you for your review.We look forward to your next stay,Kind regards,
by A verified traveler
Posted 8 Oct 2024
We enjoyed our stay here. Location is very convenient. We walked everywhere. Great dining options nearby, including Michelin star restaurant on the roof top. You must make reservation in advance.! We had a room update into a junior suite. The room was spacious and beautifully decorated. Highly recommended.
Comment from Hotel Management
13 Oct 2024 by Daniel Roman Service Manager Radisson Collection H, Hotel Management
Dear Alina, Thank you very much for taking the time to share the feedback from your visit to Radisson Collection Hotel, Gran Via Bilbao. We are delighted to read from your review that you enjoyed your recent stay with us. We look forward to welcoming you back. Sincerely.
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Daniel Roman Service Manager., Hotel Management
Estimado Fernado. Muchas gracias por su amable comentario. Nos llena de alegria que disfrutase de nuestro hotel. Esperamos volver a verle pronto. Un saludo.
by A verified traveler
Posted 5 Oct 2024
Worst hotel stay ever. The rooms (had to change rooms for bathroom fixture and noise problems) were dirty and not maintained well.. We tried to make do during a labor strike by hotel employees. After three days without cleaning services, towel change, etc., we got our own cleaning supplies and basically policed up dirt and grime, months' worth. Some guests were transferred to other hotels. We we're not made aware of this possibility. Talking to strikers it came out that they we're not given adequate time to clean rooms and were under intense pressure to meet the "quota". Voila the room cleanliness issue...corporate budget concerns over quality? Breakfast room was closed for three days. To be fair, the one breakfast we had was very good. Upon departure we were told that our stay would be fully reimbursed...2000 plus euros for this Five Star hotel stay... but as we paid through EXPEDIA this would take time. Almost three months later, nothing. After 5 emails to the hotel not one answer. After three phone calls, after being told once that it was being worked, continued silence. On the last call I was not allowed to speak with the manager "company policy." Are you kidding me? Too bad. Bilbao is exceptional, hotel location excellent. Management and upkeep are a very real problems. Stay here at your own risk.
Comment from Hotel Management
6 Oct 2024 by Jordi Boán, Hotel Management
Dear Guest,We deeply regret that your stay with us was far from the experience you expected and deserved. Please accept our sincerest apologies for the multiple issues you encountered, especially regarding room cleanliness, maintenance, and the disruption caused by the labor strike.We understand how frustrating it must have been to change rooms and even resort to cleaning it yourself. This is certainly not the standard of service we aim to provide. The strike created challenges that affected both our employees and guests, and while this is no excuse, it is disheartening to learn of the distress it caused.It is concerning to hear about the delayed response to your refund request. We assure you that we will look into this immediately and follow up with Expedia to ensure that the refund is processed as quickly as possible. We sincerely apologize for the lack of communication regarding this matter and for the frustration it has caused.Thank you for highlighting the positive aspects of your stay, such as our location and the one breakfast you were able to enjoy. However, we fully acknowledge that these do not compensate for the significant issues you faced, especially in a five-star property.We understand your disappointment and appreciate your feedback, as it allows us to address areas that need urgent improvement. Should you wish to discuss this further, we encourage you to reach out to us directly, and we will ensure that your concerns are addressed as a priority.Once again, we are truly sorry for the inconvenience caused and hope that we can make things right.Sincerely,Jordi BoanService Manager
