Ratings based on 952 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Great location and staff, the rooms were a bit tired and minimalist but perfectly clean and sufficient. Lovely stay nevertheless.
Comment from Hotel Management
2 Dec 2024 by María Astorqui Front Office Manager, Hotel Management
Dear Joshua,Thank you for the score awarded and so positive comment.Hopefully you can repeat your stay with us as soon as possible.Receive a cordial greeting:María Astorqui. Front Office Manager
by A verified traveler
Posted 12 Nov 2024
ESPECTAKULAR
Comment from Hotel Management
12 Nov 2024 by María Astorqui Front Office Manager, Hotel Management
Estimado Armando,Ante todo, agradecerle el tiempo que se ha tomado para dejarnos su comentario. La opinión de nuestros huéspedes es nuestra mejor referencia de mejora y es por ello que su comentario tiene un gran valor para nosotros.Trasmitiré a todo el equipo sus comentarios, pues para todos nosotros, la satisfacción de un huésped es nuestro principal objetivo y por lo tanto conseguirlo es nuestra mayor recompensa.Esperando poder verle pronto de nuevo en nuestro hotel, reciba mis más cordiales saludos,María Astorqui. Front Office Manager
by A verified traveler
Posted 10 Nov 2024
Good hotel, spacious rooms and 15mins walk to most places
Comment from Hotel Management
11 Nov 2024 by María Astorqui, Hotel Management
Dear Simona,Thank you very much for rating our establishment so positively. We hope to see you again among us or in any of the hotels of the Sercotel Hotels chain.Sincerely:María Astorqui. Front Office Manager
by A verified traveler
Posted 4 Nov 2024
Una estancia estupenda
Comment from Hotel Management
5 Nov 2024 by María Astorqui Front Office Manager, Hotel Management
Estimado Alberto,Muchas gracias por puntuar tan positivamente nuestro establecimiento. Confiamos verle de nuevo entre nosotros o en cualquiera de los hoteles de la cadena Sercotel Hotels.Atentamente:María Astorqui. Front Office Manager
by A verified traveler
Great location & friendly staff
Posted 21 Oct 2024 on HotelsPerfect hotel for a city break to explore. Great restaurants nearby & the old town is a short walk.
Comment from Hotel Management
23 Oct 2024 by María Astorqui Front Office Manager, Hotel Management
Dear Kirstie,A pleasure to have had you among our customers. We hope that soon return visit in Bilbao, or in any of the hotels in the chain Sercotel Sincerely:María Astorqui. Front Office Manager
by A verified traveler
Posted 12 Oct 2024
Good size room with standard equipment. Plenty of hangar space but almost no drawer space. No English language channels on the TV. The bathroom had a partially glass wall so turning on the bathroom light also lit up the bedroom. Good selection for breakfast but often a long slow line up for breakfast. Hotel location good for visiting the art galleries.
Comment from Hotel Management
23 Oct 2024 by María Astorqui Front Office Manager, Hotel Management
Dear Roy,First of all, we would like to thank you for the time you took to fill in our satisfaction survey.Our customers are our best reference for improvement and that is why your comments are very important to us.We follow up your observations to the relevant departments.I look forward to seeing you in our hotel again.Best regardsMaría Astorqui. Front Office Manager
by A verified traveler
Good Location But Missed Little Things
Posted 7 Oct 2024 on HotelsThe hotel is in a great location, walkable to old town and new town area activities. Rooms are comfortable and spacious; however there was no luggage racks for suit cases, no coffee maker or hot water heater in the room, and no Kleenex (they come in tiny packs, which we had to ask for over and over again!). There’s no counter space in the bathroom and bring your own Conditioner. Breakfast was great by the way!!!
Comment from Hotel Management
23 Oct 2024 by María Astorqui Front Office Manager, Hotel Management
Dear Yanghee,First of all, we would like to thank you very much for taking the time to share your opinion with us.Our customers are our best reference for improvement and that is why your comments are very important to us.We are glad to transmit your feedback to the rest of the staff, because for all of us, client satisfaction is our main goal.I look forward to seeing you in our hotel again soon.Best regards.María Astorqui. Front Office Manager
by A verified traveler
Posted 4 Oct 2024 on Hotels
Comment from Hotel Management
23 Oct 2024 by María Astorqui Front Office Manager, Hotel Management
Estimada Eva,Muchas gracias por puntuar tan positivamente nuestro establecimiento. Confiamos verle de nuevo entre nosotros o en cualquiera de los hoteles de la cadena Sercotel Hotels.Atentamente:María Astorqui. Front Office Manager
by A verified traveler
Bilbao stop-over
Posted 1 Oct 2024 on HotelsAn overnight stay in Bilbao during tour of Basque country
Comment from Hotel Management
3 Oct 2024 by María Astorqui, Hotel Management
Dear Philip,A pleasure to have had you among our customers. We hope that soon return visit in Bilbao, or in any of the hotels in the chain Sercotel Sincerely:María Astorqui. Front Office Manager
by A verified traveler
Posted 27 Sep 2024 on Hotels
Good hotel, good location, quiet room, would stay again
Comment from Hotel Management
1 Oct 2024 by María Astorqui Front Office Manager, Hotel Management
Dear Guest,Thank you very much for rating our establishment so positively. We hope to see you again among us or in any of the hotels of the Sercotel Hotels chain.Sincerely:María Astorqui. Front Office Manager
