Ratings based on 953 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Great location and staff, the rooms were a bit tired and minimalist but perfectly clean and sufficient. Lovely stay nevertheless.
Comment from Hotel Management
2 Dec 2024 by María Astorqui Front Office Manager, Hotel Management
Dear Joshua,Thank you for the score awarded and so positive comment.Hopefully you can repeat your stay with us as soon as possible.Receive a cordial greeting:María Astorqui. Front Office Manager
by A verified traveler
Posted 12 Nov 2024
ESPECTAKULAR
Comment from Hotel Management
12 Nov 2024 by María Astorqui Front Office Manager, Hotel Management
Estimado Armando,Ante todo, agradecerle el tiempo que se ha tomado para dejarnos su comentario. La opinión de nuestros huéspedes es nuestra mejor referencia de mejora y es por ello que su comentario tiene un gran valor para nosotros.Trasmitiré a todo el equipo sus comentarios, pues para todos nosotros, la satisfacción de un huésped es nuestro principal objetivo y por lo tanto conseguirlo es nuestra mayor recompensa.Esperando poder verle pronto de nuevo en nuestro hotel, reciba mis más cordiales saludos,María Astorqui. Front Office Manager
by A verified traveler
Posted 10 Nov 2024
Good hotel, spacious rooms and 15mins walk to most places
Comment from Hotel Management
11 Nov 2024 by María Astorqui, Hotel Management
Dear Simona,Thank you very much for rating our establishment so positively. We hope to see you again among us or in any of the hotels of the Sercotel Hotels chain.Sincerely:María Astorqui. Front Office Manager
by A verified traveler
Posted 4 Nov 2024
Una estancia estupenda
Comment from Hotel Management
5 Nov 2024 by María Astorqui Front Office Manager, Hotel Management
Estimado Alberto,Muchas gracias por puntuar tan positivamente nuestro establecimiento. Confiamos verle de nuevo entre nosotros o en cualquiera de los hoteles de la cadena Sercotel Hotels.Atentamente:María Astorqui. Front Office Manager
by A verified traveler
Posted 12 Oct 2024
Good size room with standard equipment. Plenty of hangar space but almost no drawer space. No English language channels on the TV. The bathroom had a partially glass wall so turning on the bathroom light also lit up the bedroom. Good selection for breakfast but often a long slow line up for breakfast. Hotel location good for visiting the art galleries.
Comment from Hotel Management
23 Oct 2024 by María Astorqui Front Office Manager, Hotel Management
Dear Roy,First of all, we would like to thank you for the time you took to fill in our satisfaction survey.Our customers are our best reference for improvement and that is why your comments are very important to us.We follow up your observations to the relevant departments.I look forward to seeing you in our hotel again.Best regardsMaría Astorqui. Front Office Manager
by A verified traveler
Posted 21 Sep 2024
Really nice modern hotel, located in a great area. Staff were very welcoming and helpful. Rooms were large and very clean. Would recommend.
Comment from Hotel Management
24 Sep 2024 by María Astorqui Front Office Manager, Hotel Management
Dear Andrew,Thank you very much for rating our establishment so positively.We are glad to transmit your feedback to the rest of the staff, because for all of us, client satisfaction is our main goal.I look forward to seeing you in our hotel again soon.Best regards.María Astorqui. Front Office Manager
by A verified traveler
Posted 18 Sep 2024
Ideal location to the city centre
Comment from Hotel Management
24 Sep 2024 by María Astorqui Front Office Manager, Hotel Management
Dear Jane,Thank you very much for rating our establishment so positively. We hope to see you again among us or in any of the hotels of the Sercotel Hotels chain.Sincerely:María Astorqui. Front Office Manager
by A verified traveler
Posted 17 Sep 2024
I've stayed at the Sercotel Coliseo in Bilbao for several years sadly for the first time there was no capacity for onsite parking. Anything that could be done to improve the capacity of onsite parking would be most welcome.
Comment from Hotel Management
24 Sep 2024 by María Astorqui Front Office Manager, Hotel Management
Dear Anibal,First of all, we would like to thank you very much for taking the time to share your opinion with us.We are really sorry that you did not have space in our parking at your arrival.I would like to inform you that it is very difficult for us to manage the parking needs of all our clients since we have the minimum spaces for a 4* hotel. For next time also a 100 meters from the hotel there is a public parking lot that, as our clients, can benefit from a 10% discount.Every day we strive to offer an exceptional experience to our customers and it is clear that this time we were not able to achieve our goal. We would appreciate it if you would give us another opportunity and you can be sure that we will try to do everything possible to ensure that you have an excellent experience at our hotel that many guests have already had the opportunity to enjoy.Hoping that these problems do not prevent you visiting us again in the future.Best regardsMaría Astorqui. Front Office Manager
by A verified traveler
Posted 30 Aug 2024
Wonderful place to stay.
Comment from Hotel Management
2 Sep 2024 by María Astorqui Front Office Manager, Hotel Management
Dear Jackie,Thank you very much for rating our establishment so positively. We hope to see you again among us or in any of the hotels of the Sercotel Hotels chain.Sincerely:María Astorqui. Front Office Manager
by A verified traveler
Posted 25 Aug 2024
Great junior suite, clean and quiet. Bar not well used in the evening so lacked some atmosphere. Breakfast not well organised with tables not reafy despite booking sitting. Reception staff very helpful though, setting aside a suitable parking space and organising welcome drinks in advance, on request
Comment from Hotel Management
27 Aug 2024 by María Astorqui, Hotel Management
Dear Bryony,Thank you very much for taking the time to share your opinion with us.Our customers are our best reference for improvement and that is why your comments are very important to us.We follow up your observations to the relevant departments.We are glad to transmit your feedback to the rest of the staff, because for all of us, client satisfaction is our main goal.I look forward to seeing you in our hotel again soon.Best regards.María Astorqui. Front Office Manager
