Ratings based on 980 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Alvaro Díaz-Munío. Manager., Hotel Management
Thank you very much Soumik, customers like you are the ones who encourage us every day to continue on our path of making this a better world without leaving anyone behind. Receive a cordial greeting
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Alvaro Díaz-Munío. Director., Hotel Management
Dear Federick, thank you for your great feedback about your stay in our Hotel. We hope to see you back soon. Best regards, Alvaro Díaz-Munío. Director.
by A verified traveler
Posted 20 Sep 2024
The location of the hotel was extremely poor, being right next to a disco that didn’t close until 4 AM. Many young people gathered below to drink, smoke, and chat, severely disrupting our sleep. We were unable to fall asleep as our room was on the side closest to the street. It was a terrible experience, and even the police couldn’t help!
Comment from Hotel Management
27 Sep 2024 by Alvaro Díaz-Munío. Director., Hotel Management
Dear Zhiqiang,We regret your bad experience at our hotel. The noise at night is due to a nightclub located next to the hotel and completely unrelated to our facilities. We are currently working every day to resolve the situation and ensure that they comply with the City Council regulations through the complaint forms that our clients fill out on days like these, but we cannot always control the situation 100%. We hope to be able to welcome you in the future when the situation has been resolved. Kind regards,
by A verified traveler
Posted 12 Sep 2024
The rooms were noisy; we could hear through the walls on multiple sides. Otherwise, it was a reasonable hotel.
Comment from Hotel Management
3 Oct 2024 by Hotel Ilunion Bilbao, Hotel Management
Dear Michael, thank you very much for your review of your stay at our hotel. Our guests' comments are very important to us, so we take note of your opinion. Kind regards, Alvaro Diaz Munio. Director.
by A verified traveler
Posted 11 Sep 2024
Very handy for the river walk and transport
Great staff and work ethic
Comment from Hotel Management
13 Sep 2024 by Alvaro Díaz-Munío, Director, Hotel Management
Muchas gracias por dejar tu opinión Kevin, en Ilunion Hotels trabajamos todos los días por dar una esmerada atención a nuestros clientes y crear un mundo más inclusivo. Recibe un cordial saludo
by A verified traveler from Lethbridge
Posted 3 Sep 2024
Very nice Hotel in amazing city. Thank you for your hospitality.
Comment from Hotel Management
11 Sep 2024 by Alvaro Díaz-Munío. Manager. , Hotel Management
Dear Jeff, thank you very much for your excellent opinion. This inspire us to continue working with enthusiasm. We would love to see you again in your next trip to Bilbao. Best regards,
by A verified traveler
Posted 29 Aug 2024
The walls were dirty and looked like there was mold in one corner.
Comment from Hotel Management
29 Aug 2024 by Alvaro Díaz-Munío, Director, Hotel Management
Dear Alysa,Thank you very much for your evaluation. At Ilunion Hotels we work with great enthusiasm to make this a more inclusive world and we love to involve our clients in the change. We are sorry that we did not fully meet your expectations. We take note of your opinion and we intend to improve. We hope to welcome you again on your next trips. A cordial greeting,
by A verified traveler
Posted 26 Aug 2024
I liked the location. I thought the staff at the front desk was a little rude but it wasn't that bad.
Comment from Hotel Management
26 Aug 2024 by Recepción, Hotel Management
Dear Guest, thank you for sending your feedback. We take our guests' comments very seriously to improve our service. Best regards, Alvaro Díaz-Munío. Director.
by A verified traveler
Posted 18 Aug 2024
Like it
Comment from Hotel Management
18 Aug 2024 by Recepción, Hotel Management
Dear Luis, thank you for your great feedback about your stay in our Hotel. We hope to see you back soon. Best regards, Alvaro Díaz-Munío. Director.
by A verified traveler
Posted 10 Aug 2024
I loved this hotel. It is centrally located, clean rooms, amicable staff, nearby bars and restaurants.
Comment from Hotel Management
10 Aug 2024 by Recepción, Hotel Management
Dear Vanessa, thank you very much for your excellent opinion. This inspire us to continue working with enthusiasm. We would love to see you again in your next trip to Bilbao. Best regards, Alvaro Díaz-Munío. Manager.
