Ratings based on 63 Verified Reviews
4.3 Room cleanliness
3.9 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Jul 2024
Good customers service, access to a kitchen giving a choice to make your own meals.
Comment from Hotel Management
13 Aug 2024 by manager, Hotel Management
Thank you for your favorable review and for choosing our property for your stay. I am pleased we were able to provide the expected service and look forward to welcoming you back soon.Hope you have had a safe return journey and wish you all the best.Kindest regards
by A verified traveler
Posted 29 Dec 2023 on Hotels
Comment from Hotel Management
8 Feb 2024 by Manager, Hotel Management
Muchísimas gracias Alberto. Saludos,
by A verified traveler
Posted 22 Dec 2023
Clean room and helpful staff
Comment from Hotel Management
8 Feb 2024 by Manager, Hotel Management
Thanks for your comment, kind regards
by A verified traveler
Posted 29 Jul 2023 on Travelocity
This is a cute 5 room hostel in the old town. Great if you arrive by taxi or train. A long walk if you arrive with a car. Lots of steps. Great shared kitchen area.
Comment from Hotel Management
20 Aug 2023 by Manager, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
by A verified traveler
Posted 12 Jul 2023
The staff and managers were extremely helpful. Great location. Lots of dining options, sights, shopping nearby. It is a walking only area (no vehicles) and a long staircase to climb so not the best if you have trouble getting around by foot. Otherwise a very nice place and highly recommended.
Comment from Hotel Management
20 Aug 2023 by Manager, Hotel Management
Thank you on behalf of the entire team for the nice words of appreciation and for taking your time to send a review. Your comments are greatly received and encouraging for our team to continue to strive and improve on our standards of service. We look forward to welcoming you again to Bilbao and send our warmest regards. Best regards, Many thanks,
by A verified traveler
Posted 30 Dec 2022
by A verified traveler
Posted 30 Dec 2022
This pension is in a walking only area - a 10 minute walk from the nearest parking lot. then you have to haul your luggage up a long flight of stairs. 10 minutes after booking, I realized it was inaccessible by car and tried to cancel the booking but they did not allow it. The check-in system is complicated and in the end they sent us the code, but it didn’t work until I phoned, and she activated it. I inquired about parking, but they sent the information too late. With €18 for parking this was a very expensive room with paper thin walls. I could hear everything in the next room and that was not pleasant at four in the morning. They advertised kitchen facilities, but really it was a closet off the hallway, which had a small microwave and refrigerator. No sink. I do not recommend this place.
Comment from Hotel Management
8 Feb 2023 by Manager, Hotel Management
Thank you Ronald for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler
Posted 12 Dec 2022 on Hotels
The room was nice and confortable, but the street was busy with a lot of people in bars and drinking on the street.
There is no front desk, I had ti access with a cose they provide
Comment from Hotel Management
8 Feb 2023 by Manager, Hotel Management
Thank you for your favorable review and for choosing our property for your stay. I am pleased we were able to provide the expected service and look forward to welcoming you back soon.Hope you have had a safe return journey and wish you all the best.Kindest regards
by A verified traveler
Posted 25 Oct 2022 on Hotels
by A verified traveler
Not recommended.
Posted 11 Jul 2022 on HotelsExtremely complicated to check in, apparently needs to be done 72h in advance online, unclear where the links are, communicating mainly in spanish. No indication of it but the bathroom was shared!! Very crazy.
Comment from Hotel Management
15 Aug 2022 by Manager, Hotel Management
Casual Serantes is small property of 7 rooms we have a bigger hotel 200m away. The day of arrival we sent, in the language of the client, the codes to enter valid for all doors. We DO NOT have any shared bathroom, all are PRIVATE !!! Kind regards,
