Ratings based on 81 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
3.7 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Excellent location in old town. Room warm and cosy and quiet.
Within easy walk of all local land marks
Would stay again if ever in Bilbao.
by A verified traveler
Posted 1 Nov 2024
Great location for exploring Bilbao. Easy access, spacious for a family of four
Comment from Hotel Management
15 Nov 2024 by Manager, Hotel Management
Thanks Susan for your kind review, hope to see you back soon. Regards,
by A verified traveler
Posted 7 Oct 2024
Very loud
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Thank you so much Khyati and sorry you heard noise it is not usual. Regards,
by A verified traveler
Posted 3 Oct 2024
Nice little room for my three day stay. Located in an area filled with amazing bars and restaurants.
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Thank you for your favorable review and for choosing our property for your stay. I am pleased we were able to provide the expected service and look forward to welcoming you back soon.Hope you have had a safe return journey and wish you all the best.Kindest regards
by A verified traveler
Posted 24 Sep 2024
This is a very clean, tidy budget accommodation which I’m so pleased we booked. It’s ideal for exploring both the old and new areas of Bilbao in a lovely quiet street, close to the river. It has key pad entry which takes away the worry about keys with towels changed and bed made everyday. I would certainly recommend and hope to visit again.
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
We would like to express our deepest gratitude for your generous evaluation of our establishment. Your positive feedback encourages us to continually improve and create unforgettable experiences for our visitors. Regards
by A verified traveler
Posted 14 Aug 2024
Great location, easy check in, well equipped. Should you want a room with an actual balcony so you can sit and look outside make sure you are clear about this. We had the deluxe double with balcony ad shown in photo we thought. Sadly it was an internal balcony with windows not shown in photos.
Comment from Hotel Management
8 Sep 2024 by Manager, Hotel Management
Hi Joana your room was 103 superior room with balcony mirador and views to the street, perhaps you preferred an opened one?? sorry about that, kind regards
by A verified traveler
Posted 17 Jul 2024
Comment from Hotel Management
13 Aug 2024 by Manager, Hotel Management
Gracias por su gran reseña y por haber pasado tiempo con nosotros. Estamos encantados de haber estado a la altura de las expectativas que tenía de nosotros. No tenga dudas que tendremos en cuenta su observación y la trataremos con los departamentos pertinentes. ¡Sería estupendo volver a recibirle pronto! Hasta entonces, le deseamos lo mejor. Cordialmente,
by A verified traveler
Will stay again
Posted 14 Jul 2024 on HotelsExcellent Hotel. Brilliant place to stay for the Old Town area. Good access to transport. Would stay again.Comms on arrival were good, the problem with getting the entry code was my fault but was sorted
Comment from Hotel Management
13 Aug 2024 by Manager, Hotel Management
Thank you on behalf of the entire team for the nice words of appreciation and for taking your time to send a review. Your comments are greatly received and encouraging for our team to continue to strive and improve on our standards of service. We look forward to welcoming you again to Bilbao and send our warmest regards. Best regards, Many thanks,
by A verified traveler
Posted 13 Jul 2024 on Hotels
Hotel is pretty basic but has all that is needed for a couple of nights stay. Location is perfect
Comment from Hotel Management
13 Aug 2024 by manager, Hotel Management
We are delighted to receive your positive evaluation and would like to express our heartfelt thanks for acknowledging our efforts in providing excellent service at our establishment. Kind regards,
by A verified traveler
Posted 19 Jun 2024
Located centrally in the old town of Bilbao. Nice room to share for 4 people, as the beds were separated by a sliding panel divider, providing privacy.
Comment from Hotel Management
13 Aug 2024 by Manager, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
