Ratings based on 157 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Sep 2024
Place could use some work but the staff is great and is in a good location
Comment from Hotel Management
17 Sep 2024 by BYPILLOW San Mamés team , Hotel Management
Thank you for your feedback! We're glad to hear that you appreciated our staff and the location. We continuously strive to improve, and we appreciate your input on areas where we can make things better. We hope to welcome you back again in the future! Thank you for choosing us for your stay in Bilbao!
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by BYPILLOW San Mamés team , Hotel Management
Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay with us. It’s great to know that our efforts to make our guests feel comfortable and welcome are appreciated. We hope to have the pleasure of hosting you again on your next visit!
by A verified traveler
Posted 10 Jul 2024 on Hotels
Comment from Hotel Management
12 Jul 2024 by BYPILLOW San Mamés team, Hotel Management
Thank you for your positive feedback! We're thrilled to hear that you had an excellent stay with us.We look forward to welcoming you back in the future. Thank you for choosing us for your stay in Bilbao!
by A verified traveler
Posted 9 Jul 2024
Easy,friendly and very professional!!!
Comment from Hotel Management
12 Jul 2024 by BYPILLOW San Mamés team, Hotel Management
Thank you for your wonderful feedback! We're delighted to hear that you found our service easy, friendly, and very professional.We look forward to welcoming you back soon. Thank you for choosing us for your stay in Bilbao.
by A verified traveler from Aberdeen
Posted 18 Jun 2024 on Ebookers
Enjoyed location (close to bus station and walkable to main attractions), clear instruction & good communication, ease of check in and locker facilities as well as other transport options. Didn’t enjoy nocturnal activity noise from adjacent room and doors slamming closed - would be beneficial to change room door lock system. Bed could also do with an upgrade /replacement. Springs were completely gone on one side which granted made it easy to roll out of bed! Trickier to stay in it though! Overall small but pleasant room with friendly, very helpful staff.
Comment from Hotel Management
26 Jun 2024 by BYPILLOW San Mamés team, Hotel Management
Thank you for your feedback. We're pleased to hear that you enjoyed our convenient location. We also appreciate your positive comments about our clear instructions, good communication, ease of check-in, and locker facilities.We apologize for the nocturnal noise from adjacent rooms and doors slamming, as well as for any inconvenience caused by our room door lock system. Your comments have been noted, and we will look into ways to improve this aspect.Regarding the bed, we apologize for the discomfort you experienced. We will assess and consider upgrading or replacing it to enhance our guests' comfort.Overall, we're glad you found our room small but pleasant, with friendly and helpful staff. We hope to welcome you back for an improved experience in the future. Thank you!
by A verified traveler
Posted 18 Jun 2024 on Hotels
Comment from Hotel Management
26 Jun 2024 by Equipo BYPILLOW San Mamés, Hotel Management
¡Gracias por tu valoración! Ha sido un verdadero placer tenerte con nosotros. Ha sido un verdadero placer tenerte con nosotros. Esperamos verte de nuevo pronto en nuestro establecimiento. ¡Muchas gracias por habernos elegido para tu paso por Bilbao!
by A verified traveler
Posted 18 May 2024 on Hotels
Comment from Hotel Management
20 May 2024 by BYPILLOW San Mamés team, Hotel Management
Thank you for review! We're delighted to hear that you had a positive experience during your stay. If there are any areas where you feel we could improve to make your experience even better next time, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!
by A verified traveler
Exactly what I needed
Posted 14 May 2024 on HotelsGreat location for my needs. Simple but all that I needed. Only downside was lack of desk person in the morning but not a big deal. Only a problem if the airline lost your luggage and wants to drop it off in the morning😁.
Comment from Hotel Management
20 May 2024 by BYPILLOW San Mamés team, Hotel Management
Thank you for your feedback! We're glad to hear that our location suited your needs and that you found everything you needed during your stay. We apologize for the lack of desk person in the morning, although it is mentioned that reception hours are from 14:00h (2 p.m.) until 06:00h ( 6 a.m.). Hopefully, it didn't cause too much inconvenience for you, especially if you were dealing with airline luggage matters. We appreciate your understanding and hope to welcome you back again soon!
by A verified traveler
Posted 6 May 2024
Easy and convenient location. Staff was very helpful
Comment from Hotel Management
10 May 2024 by BYPILLOW San Mamés team, Hotel Management
We're glad to hear you found our location convenient and our staff helpful! Thank you for taking the time to share your feedback. If you have any further comments or suggestions, please feel free to let us know. We hope to welcome you back again soon!
by A verified traveler
Posted 21 Apr 2024
Great access to bus station, and bus to airport. Very friendly, dark and quiet for sleeping, little extras in the room.
Comment from Hotel Management
22 Apr 2024 by BYPILLOW San Mamés team, Hotel Management
Thank you for your feedback! We're delighted to hear that you enjoyed our convenient location and the little extras we provide in the room. Ensuring a comfortable and peaceful stay is always our priority. We hope to welcome you back again soon!
