Ratings based on 57 Verified Reviews

4.2 out of 5
93% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Glen Allen

Posted 1 Jan 2023
The property has the Royal look and feel however the property can be better maintained. We had deal with a tripping fuse for our room. We lost electricity in our room 4 times in 40’minutes. It only was sustainable after they reduced the heater load and we spent the night in a colder room.
5 out of 5
by A verified traveler

Posted 28 Sep 2022
We stayed one night on our way from Delhi to Jaisalmer. The property met our needs for a stopover. Staff was very nice. Both meals were fine
1 out of 5
by A verified traveler

Posted 1 Dec 2021 on Hotels
All the staff busy in servicing marriage party, VIPs leaving us by ourselves. After multiple requests, they somehow attended us. Property and rooms needed more attention.
Comment from Hotel Management
9 Dec 2021 by Hotel Management, Hotel Management
Dear Ms. Shalini, Thank you so much for your feedback & suggestions, we appreciate the time taken to share your experience with us. Thank you for choosing 'Laxmi Niwas Palace', we would like to express our apologies for not meeting your expectations. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We hope you give us a chance to serve you once again the next time you visit Bikaner.
5 out of 5
by A verified traveler

Awesome experience

Posted 22 Feb 2020 on Hotels
Excellent experience, the Maharaja style 😊
Comment from Hotel Management
25 Mar 2020 by Manvendra Singh Shekhawat, Hotel Management
Dear Guest, Thank you for taking the time to leave a review for your recent stay with us. I am glad to know your stay with us was an awesome experience. We hope to have an opportunity to welcome you again. Thank you and regards,
5 out of 5
by A verified traveler from Ghaziabad

Posted 3 Jan 2020
Excellent hospitality Staff behaviour superb Full value of momey
Comment from Hotel Management
6 Jul 2022 by Jagdish Ram Solanki, General Manager., Hotel Management
Dear Guest, Greetings from Laxmi Niwas Palace, Bikaner. First of all, accept our sincere apology for reverting to you very late. I have recently joined as a General Manager and felt that at least I should write thank you for your valuable feedback and time spare for writing a review. We look forward to welcoming you back to Laxmi Niwas Palace, Bikaner. We assure you of our best services and attention at all times. Kindest Regards,
5 out of 5
by A verified traveler

Posted 25 Dec 2019 on Hotels
Amazing location and property
Comment from Hotel Management
6 Jul 2022 by Jagdish Ram Solanki, General Manager., Hotel Management
Dear Guest, Greetings from Laxmi Niwas Palace, Bikaner. First of all, accept our sincere apology for reverting to you very late. I have recently joined as a General Manager and felt that at least I should write thank you for your valuable feedback and time spare for writing a review. We look forward to welcoming you back to Laxmi Niwas Palace, Bikaner. We assure you of our best services and attention at all times. Kindest Regards,
5 out of 5
by A verified traveler

Posted 21 Dec 2019 on Hotels
Comment from Hotel Management
6 Jul 2022 by Jagdish Ram Solanki, General Manager., Hotel Management
Dear Guest, Greetings from Laxmi Niwas Palace, Bikaner. First of all, accept our sincere apology for reverting to you very late. I have recently joined as a General Manager and felt that at least I should write thank you for your valuable feedback and time spare for writing a review. We look forward to welcoming you back to Laxmi Niwas Palace, Bikaner. We assure you of our best services and attention at all times. Kindest Regards,
5 out of 5
by A verified traveler

Posted 7 Aug 2019
Service is outstanding, you feel like an honoured guest
Comment from Hotel Management
14 Sep 2019 by GM, Hotel Management
Thank you for your words of support and praise. We were happy to welcome you and make your stay a memorable experience. Attention to detail and a high standard of service is our hallmark. We were pleased to note that you appreciated our efforts towards aspiring for excellence. We look forward to welcoming you back again soon.
1 out of 5
by A verified traveler

Posted 30 Jun 2019 on Orbitz
Comment from Hotel Management
6 Jul 2022 by Jagdish Ram Solanki, General Manager., Hotel Management
Dear Guest, Greetings from Laxmi Niwas Palace, Bikaner. First of all, accept our sincere apology for reverting to you very late. I have recently joined here as a General Manager and felt that at least apologies to you for the inconvenience caused here. It has been our privilege to have you stay with us. We have always been earnest in our endeavor to extend the very best of the Laxmi Niwas Palace to our guests. There are times however when even the best of intentions are not good enough and therefore, it is only through our guests that we get feedback on our services, which in turn helps us to improve our standards. We have taken serious note of your specific feedback with regard to your complaint, which you experienced during your stay, and based on your inputs, we shall definitely take all necessary corrective actions. We sincerely apologize for all the inconvenience caused to you in this regard. Your patronage is extremely important to us and we hope, this stay experience does not mar your impression of the Laxmi Niwas Palace, Bikaner. Your valuable comments and suggestions will help us in our continuous endeavor to make further improvements. We look forward to welcoming you back to Laxmi Niwas Palace, Bikaner. We assure you of our best services and attention at all times. Kindest Regards,
5 out of 5
by A verified traveler

Posted 27 Apr 2019 on Hotels
Comment from Hotel Management
6 Jul 2022 by Jagdish Ram Solanki, General Manager., Hotel Management
Dear Guest, Greetings from Laxmi Niwas Palace, Bikaner. First of all, accept our sincere apology for reverting to you very late. I have recently joined as a General Manager and felt that at least I should write thank you for your valuable feedback and time spare for writing a review. We look forward to welcoming you back to Laxmi Niwas Palace, Bikaner. We assure you of our best services and attention at all times. Kindest Regards,
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