Ratings based on 985 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Fireplace didn’t work in the suite, bar was not open.
Comment from Hotel Management
4 Nov 2024 by Saloni Patel, Hotel Management
Thank you for taking to the time to let others know about your experience. We appreciate the chance to get any and all criticisms about our hotel. We're sorry to hear was not up to our standards. As you can see by the other reviews on our listing, your experience is not common at our hotel, and we apologize for this. Rest assured, your comments are being communicated with the appropriate departments to improve future stays. Thanks again and we wish you the best on your adventures.
by A verified traveler
Posted 13 Oct 2024
Beautiful
Comment from Hotel Management
13 Oct 2024 by Saloni Patel, Hotel Management
Thank you for the review Bruce. We are glad to know that you enjoyed your stay with us. We hope to see you again very soon.
by A verified traveler
Posted 4 Oct 2024
The views
Comment from Hotel Management
4 Oct 2024 by Saloni Patel, Hotel Management
Thank you for the review Justin. Our records show that we had you in our King Mountain View Suite. All our mountain view rooms have one of the best views of the Lone Peak mountain. We apologize for any inconvenience caused. We strive to perform better and we hope you would give us another chance the next time you are in town.
by A verified traveler
Posted 3 Oct 2024
Property was good.
Too expensive.
Charge for parking? Not in the off season.
Comment from Hotel Management
4 Oct 2024 by Saloni Patel, Hotel Management
Thank you for the review William. We are so glad that you enjoyed your stay with us. We try to stick to our hotel policy no matter the season. We apologize for any inconvenience caused. We hope to see you again next time you are in town.
by A verified traveler
Posted 30 Sep 2024
This was really lovely. Great room good facilities and the desk staff were wonderful. With so many of us staying, management needs to consider opening the bar and providing share plates for purchase. As a marketing manager in that abridged season you would do really well as there is NO food close by and people like to stay in their hotel and enjoy it's ambiance, the spa, the lovely lounge and the fire. You are very much missing out!
Comment from Hotel Management
30 Sep 2024 by Saloni Patel, Hotel Management
Thank you for your review Cheree. We are glad to hear that you enjoyed your stay with us. We appreciate your valuable feedback which will be passed on to our management. We hope to see you again the next time you are in town.
by A verified traveler
Posted 16 Sep 2024
The room wasnt completely vacuumed, but other than that it was nice.
Comment from Hotel Management
18 Sep 2024 by Saloni Patel, Hotel Management
Thank you for the review Ron. We are so glad that you enjoyed your stay with us. We hope to see you again soon.
by A verified traveler from nashville
Posted 13 Sep 2024
Everything was good except I thought parking should be free
Comment from Hotel Management
14 Sep 2024 by Saloni Patel, Hotel Management
Thank you for your feedback Kathi. We are so glad to know that you enjoyed your stay with us. We hope to see you again soon.
by A verified traveler
Posted 7 Sep 2024
Loved everything except breakfast ended at 9:00 which I thought was too early.
Comment from Hotel Management
8 Sep 2024 by Saloni Patel, Hotel Management
Thank you for your feedback Brenda. We are so glad to know that you enjoyed your stay with us. We hope to see you again soon.
by A verified traveler
Posted 22 Aug 2024
Great experience!!
Comment from Hotel Management
22 Aug 2024 by Saloni Patel, Hotel Management
Thank you for your feedback Doug. We are so glad to know that you enjoyed your stay with us. We hope to see you again soon.
by A verified traveler
Posted 20 Aug 2024 on Hotels
Charged me double when I arrived
Comment from Hotel Management
20 Aug 2024 by Saloni Patel, Hotel Management
Thank you for your feedback Sean. We are saddened to hear that you had some billing issues. Our records show that the issue had been resolved when you checked out. We will have our front desk retrained on the issue. We strive to perform better and we hope you would give us another chance the next time you are in town.
