Ratings based on 59 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Jul 2024
Everything was beautiful front desk very helpful tha cabins super cute i will say the only thing is that there is no air conditioning at least in the cabin i stayed in but the weather is beautiful iy wasn't much need it nothing thay a fan can't fix wich is provided by the property i love this place 9 out 10 over all close to everything very recommended ❤️
Comment from Hotel Management
7 Aug 2024 by Grey Squirrel Management, Hotel Management
Thank you for your kind review. We look forward to your next visit with us.
by A verified traveler
Posted 9 Jul 2024
It was an ok stay. Bared minimum: plates, cups, glasses and utensils for 2, handwash everyday. Warm temp experienced at 91 degrees, no fans. Booked and paid for 3 nights, took off and went home after 2. Please ask this property to clearly post their pet friendly policy with FEES. Credit card was charged $303 upon check in. Overall it was nice coming up to the mountain and see the lake is filled up again after the rain we had.
Comment from Hotel Management
7 Aug 2024 by Grey Squirrel Management, Hotel Management
Thank you for you kind review. Our pet fee is posted under policies on the Expedia website. It does state that we do charge an 85 pet fee. Thank you for making us aware that we should post it elsewhere as well to help other travelers find it easier. At the time of booking we only charge 60% of your total reservation. The remaining amount is due at arrival. We hope we did not cause any confusion with your reservation and we thank you for helping us understand what others see when booking.
by A verified traveler
Posted 7 Jul 2024 on Hotels
Pans are too old, towels has a weird smell, it bathtub didn’t look clean. Backyard looks nasty
Comment from Hotel Management
7 Aug 2024 by Grey Squirrel Management, Hotel Management
Thank you for making us aware of the issues you had. We will address those ASAP.
by A verified traveler
Posted 11 Apr 2024
I really loved how private it was and how they made us feel comfortable! Plus the snow storm made it super pretty to wake up to !
Comment from Hotel Management
13 Apr 2024 by Grey Squirrel Management, Hotel Management
Thank you Melissa for your kind review. We are so happy you enjoyed your stay.
by A verified traveler
Posted 27 Mar 2024
Heaters didn't work. $75 extra cleaning fee for " excessive " cleaning needed. I personally cleaned our whole cabin before leaving and it was left almost exactly as we found it. Shady charges, extremely outdated. Cabins/ rooms. Would not recommend this place and will not be staying again
Comment from Hotel Management
28 Mar 2024 by Grey Squirrel Management, Hotel Management
We apologize that you did not enjoy your stay. If you would have informed us of the heater we could have fixed it for you. When we have storms and power outages sometimes we need to reset things if the pilot blows out. As far as our fees these are in the policy that you agree to as well as the description. We do not have shady fees or any hidden fees. Our cabins are rustic as it does say in the description. This resort was built in the 50's. We do apologize again.
by A verified traveler
Cozy, clean cabins close to skiing and BB Village
Posted 26 Feb 2024 on HotelsStayed here for a girls weekend with my teenage daughter. We had a great time. The cabin was very clean upon arrival, including the bathroom and kitchen. They have cute twinkly lights strung outside. The resort is very close to the Big Bear Village and both ski resorts (Snow Summit and Bear Mountain). We brought our small dog with us which worked out fine. The cabin provided silverware, coffee mugs and dishes for two people. There was one tiny pot which we used to heat a can of soup but bring your own cookware if you plan on making larger meals. There was no toaster so we will bring our own next time.
The front desk person I spoke with on the phone was super nice and helped me with selecting the right cabin for us. The cabin also has wifi, a tv with lots of channels including Hallmark which we liked, and an excellent wall heater which heats basically the whole cabin except for the bathroom. The water was hot which was nice after skiing! We enjoyed our mother-daughter ski weekend and will definitely be back. Each cabin has a parking spot right out front. We had no noise issues during our stay. The only thing that could be improved upon would be better towels. They felt kind of damp when we got there like they weren't dried all the way and they were not very absorbent regardless. I recommend bringing your own towels if that is important to you. Other than that, we thought Grey Squirrel was wonderful and we will definitely be back soon. I rate it a 9/10 overall!
Comment from Hotel Management
1 Mar 2024 by Grey Squirrel Management, Hotel Management
Thank you for your kind review. We are so happy you and your daughter had a great girls weekend.
by A verified traveler
Posted 20 Feb 2024
Comment from Hotel Management
24 Feb 2024 by Grey Squirrel Management, Hotel Management
Thank you for your review.
by A verified traveler
Gray Squirrel - Beary Blessed
Posted 18 Feb 2024 on HotelsWe stayed in a sweetly rustic little cabin for two. It had everything we needed for a comfortable 2-night stay.
Comment from Hotel Management
19 Feb 2024 by Grey Squirrel Management, Hotel Management
Thank you for your kind review. We hope to see you again in the near future.
by A verified traveler
Posted 12 Feb 2024
Very good
Comment from Hotel Management
19 Feb 2024 by Grey Squirrel Management, Hotel Management
Thank you for your kind review. We hope to see you again in the near future.
by A verified traveler
Posted 3 Feb 2024
Comment from Hotel Management
4 Feb 2024 by Grey Squirrel Management, Hotel Management
We apologize we did not meet your expectations. We hope you give us another chance.
