Ratings based on 19 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.4 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2023
by A verified traveler from Claremont
Posted 24 Jul 2020
The cleaning fee was reduced because we had to wait for housekeeping. Upon arrival, the bed downstairs was wet. Apparently, the comforter had been washed, but not fully dried; a rush cleaning job. 8pmWe stripped the bed and put everything in the dryer. The manager offered to refund our cleaning fee or find us a new property. We were exhausted so we decided to stay. It was very hot in the cabin but she offered to send a fan. We realized that only one bathroom had soap; annoying but we used shampoo. At 10 pm I noticed that the master bedroom had not been properly cleaned as the headboard had cobwebs and was full of dust. I was worried about COVID cleaning protocol not being followed. But we were tired and I decided that I'd clean it myself as it was too late to move cabins. Then, my daughter came to tell me that she found a water bottle cap inside her bed. It was between the fitted and flat sheets. It was obvious that the bedsheets had not been changed since the last guest had stayed. At this point, it did not feel safe to sleep in these beds and it was too late to wash sheets. I texted the manager to say that we couldn't stay. We sent pictures.No response. We drove home I called the next day. No response. Expedia said that the manager refused to refund us for that night (even though we didn't stay). I sent a message to the manager on Expedia. No response. I gave them 3 opportunities to make this right before writing a review. Beyond disappointing. Completely unethical/unsafe.
by A verified traveler
4th of July family weekend
Posted 6 Jul 2020 on Hotelsby A verified traveler
Posted 9 Jan 2020 on Hotels
We loved the cabin it was very cozy and clean, the only thing is the heater gets too hot downstairs but overall we loved our stay. I liked that there was a lock box and didn’t have to go to 2 places to check in and the host responded really fast to any question that I had she was very helpful too.
Comment from Hotel Management
9 Jan 2020 by Kristen, Hotel Management
Hi Janet,
I am very happy you enjoyed your stay. Please come again soon.
by A verified traveler from Torrance, California
Posted 28 Dec 2018
I didn’t like anything about this property is dirty and when in said dirty is you don’t want to even take a shower there, horrible experience. When we got to the property the thermostat wasn’t working we called the manager,she said she was gonna sent the maintenance guy, something that never happened, we had to change the battery of the thermostat, then the bathroom downstairs wasn’t working and making a crazy noise, the bed downstairs falling apart, upstairs there’s not heater we had to go Kmart and buy one, because you freeze upstairs and the bathroom like I said you don’t even want to shower there the whole property is dirty, dusty, spires webs everywhere and last but not least bring your own beds sheets. we were calling and the manager didn’t answer until 1:00 am wow they don’t care is you are happy they just care that you pay them, like I Said the worst experience in my life.
by A verified traveler
Posted 7 Sep 2018 on Hotels
Loved it would stay again
Comment from Hotel Management
30 Sep 2018 by Manager, Hotel Management
Thank you for your wonderful feedback. Please reach out anytime you would like to stay again.
by A verified traveler from mentone,ca.
Posted 30 Jul 2018
enjoyed the quiet area.
directions said to check in at a location on the other side of town from where we were staying. nobody was there. i called and was told to go to property and use the lock box. when we drove up to the property there were overflowing trash cans at the front gate. i called to get the code for the lock box and was told i had to pay the fee first which i thought was 125.00 as stated in the itinerary. i was charged $150.00 cleaning fee and that i also had to take our own trash with us at checkout. i was appauled especially since the place was very dirty and in disrepair. i let them know about the trash and someone came to remove it. i will never stay at any of these properties again.
Comment from Hotel Management
17 Aug 2018 by Kristen, Hotel Management
Thank you for your feedback. I will update the listing for better check in instructions.
Recommended
for Getaway With Friendsby A verified traveler
Posted 19 Mar 2018 on Hotels
My stay was great, I just had a problema because there was not hot tub as they pictured and the living room area was different than was pictured as well.
But the house is very good, just missed the jacuzzi after skying.
Comment from Hotel Management
17 May 2018 by Kristen, Hotel Management
Thank you for your feedback. We apologize if the photos depicted a hot tub when there is not a hot tub on property.
by A verified traveler
Nice
Posted 5 Feb 2018 on HotelsNice place.. only issue upper level gets supper cold
Comment from Hotel Management
11 Feb 2018 by Kristen, Hotel Management
Thank you for letting me know. I will look into heaters for the rooms.
Recommended
for Everyoneby A verified traveler from Anaheim ca
Wonderful stay
Posted 25 Nov 2017We loved it. It was very beautiful, nice, and cozy
Comment from Hotel Management
28 Nov 2017 by Kristen, Hotel Management
Thank you- we are glad you enjoyed your stay.
