Ratings based on 475 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Great location with full kitchen
Comment from Hotel Management
26 Nov 2024 by luis, Hotel Management
Thank you for your review! We're delighted to hear that you enjoyed our great location and fully equipped kitchen. We hope to welcome you back soon!
by A verified traveler
Posted 23 Nov 2024
Booked it for our first big bear lake trip, and it was excellent experience. We got to our building with no problem, and even though there was problem with the indoor parking due to our neighbor’s truck being too huge and blocking the walkway, Dennis at the front desk was so nice and offer us a different parking right away. The rooms were so spacious, and have basically all the amenities for cooking, cleaning and doing laundry. The cooking wares might need a little update, however everything is fantastic !!! The stay was great, the atmosphere and environment were very comfortable, and we will be the loyal customer from now on whenever we travel to big bear !!
Comment from Hotel Management
25 Nov 2024 by luis, Hotel Management
Thank you for sharing your experience! We're delighted to hear that your first trip to Big Bear Lake was excellent and that Dennis at the front desk was able to assist you with the parking issue. It's great to know that you found the rooms spacious and well-equipped with all the necessary amenities.We appreciate your feedback about the cooking wares and will look into updating them. We're thrilled to have you as a loyal customer and look forward to welcoming you back on your future trips to Big Bear!Safe travels!
by A verified traveler
Posted 17 Nov 2024
This is THE BEST EXPERIENCE in a hotel property I have ever had. We had 3 rooms/suites and they were able to group our party together. Clean, spacious, elegant. Garage parking, full kitchen. We will be back.
Comment from Hotel Management
18 Nov 2024 by luis, Hotel Management
Thank you so much for your fantastic review! We're thrilled to hear that you had the best experience at our hotel. It's great to know that we could accommodate your party with clean, spacious, and elegant rooms. We're glad you enjoyed the garage parking and full kitchen as well. We look forward to welcoming you back soon!
by A verified traveler
Posted 6 Nov 2024
This property is immaculate both inside and out and the best value of all the places we've stayed in Big Bear. The entire staff is very friendly and we love the individual parking garages. We'll be going back often.
Comment from Hotel Management
6 Nov 2024 by luis, Hotel Management
Thank you for your fantastic review! We're thrilled to hear that you found our property immaculate and the best value in Big Bear. It's wonderful to know that our friendly staff and individual parking garages made your stay even more enjoyable. We look forward to welcoming you back often!
by A verified traveler
Posted 5 Nov 2024
Such a clean, beautiful and close to everything property! One of my favorite stays!!
Comment from Hotel Management
5 Nov 2024 by luis, Hotel Management
Thank you for your lovely review! We're delighted to hear you enjoyed our clean and beautiful property, as well as our convenient location. It's wonderful to know that we're one of your favorite stays. We look forward to welcoming you back soon!
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by luis, Hotel Management
Thank you for sharing your 5-star review, Sharon! We are thrilled to learn you enjoyed your vacation at our Big Bear resort. We would be honored to have you stay with us again!
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by luis, Hotel Management
Thank you for sharing your 5-star review, Raymond! We are thrilled to learn you enjoyed your vacation at our Big Bear resort. We would be honored to have you stay with us again!
by A verified traveler
Posted 28 Oct 2024
What really stood out to me was we had our own garage space. So, if you're thinking about coming here during the winter and worried about cold weather, you get a garage space to pull your car in and you can access your rooms from there. It's fantastic
Comment from Hotel Management
28 Oct 2024 by luis, Hotel Management
Thank you for sharing your experience! We're glad to hear that you appreciated the convenience of having your own garage space. It's definitely a great feature, especially during the colder months. We hope to welcome you back soon for another fantastic stay!
by A verified traveler
Posted 25 Oct 2024
Beautiful place to stay. Great service. I will definitely return to stay in this place.
Comment from Hotel Management
25 Oct 2024 by luis, Hotel Management
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed your stay and received great service. We look forward to welcoming you back soon!
by A verified traveler
Posted 22 Oct 2024
This is definitely by far the most luxuries and classiest resort in the Big Bear area. Big Bear is full of wonderful comfortable cabin like escapes, which is fantastic but for the people who were looking for a little more high-end product this is the hotel to go to.
We always love staying here. I’ve literally stayed in about 25 other locations in this little tiny town and to find something as nice. You would have to rent a high-end Airbnb.
Thank you again for how wonderful you are and one of the best parts of this whole journey was getting to meet D E N N I S and R O B. they are the maintenance folks at this wonderful resort and they keep this place absolutely up-to-date and functioning perfectly and just the kindest souls ever
Comment from Hotel Management
22 Oct 2024 by luis, Hotel Management
Thank you so much for your wonderful review! We're thrilled that you enjoyed your stay and consider us the most luxurious and classy resort in Big Bear. It’s always great to hear from guests who appreciate the high-end experience we strive to provide. I'll be sure to pass along your kind words to Dennis and Rob; they’ll be delighted to know they made a lasting impression. We look forward to welcoming you back for another exceptional stay!
