Ratings based on 435 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
The lady on reception was really helpful
by A verified traveler
Posted 9 Jun 2024 on Hotels
by A verified traveler from Diamond Bar
Posted 24 May 2024
Good service, excellent breakfast, close to the lake.
Comment from Hotel Management
1 Jun 2024 by CHB, Hotel Management
Vielen Dank für Ihr Feedback.
by A verified traveler
Posted 20 Nov 2023
Location is fine but room is quite old and small.
Comment from Hotel Management
28 Nov 2023 by Emanuil Dragnev Hotel Manager, City Hotel Biel Bie, Hotel Management
Dear Hsiao Chin,Thank you for taking the time to share your feedback about your recent stay at the City Hotel Biel Bienne. We appreciate your comments regarding the hotel's location.We're sorry to hear that the room did not meet your expectations. We value your input, and I want to assure you that your concerns are important to us. Please accept our apologies for any inconvenience caused by the condition and size of the room.Your feedback is valuable in helping us make improvements, and we will certainly take your comments into consideration as we work on enhancing the guest experience.We hope to have the opportunity to welcome you back in the future and provide you with an improved stay. If there's anything specific you would like to share or discuss further, please feel free to contact us directly.Thank you for choosing City Hotel Biel Bienne, and we appreciate your understanding.Best regards,Emanuil DragnevHotel Manager, City Hotel Biel Bienne
by A verified traveler
Posted 25 Sep 2023
We arrived late and picked up our keys for the room from the front desk. There was no hotel staff at that time. We went to the room and found out that the key card reader was missing. So we couldn't get into the room. We called the emergency number and the person at the other end said that he was in Zurich and couldn't help us. He said he doesn't know anything about how to contact the hotel people.
We were desperate. By then it was midnight. We finally managed to find a room at Hotel Merkur in Biel. They have staff at the hotel 24 hours a day. It was a very good hotel and the same price as the City Hotel Biel.
We have never seen such a terrible hotel as this City Hotel Biel. They do not care about you and they can leave you stranded.
Comment from Hotel Management
27 Sep 2023 by City Hotel Biel, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,City Hotel Biel
by A verified traveler
Posted 11 Jul 2023
Comment from Hotel Management
4 Aug 2023 by City Hotel Biel, Hotel Management
Lieber GastEs freut uns von Ihnen zu hören.Danke für die positive Rückmeldung. Es war schön, Sie bei uns als Gast zählen zu dürfen.Wir freuen uns schon sehr, Sie bei einer weiteren Gelegenheit wieder bei uns begrüssen zu dürfen.Bis dahin, wünschen wir Ihnen alles Gute!City Hotel Biel
by A verified traveler
Good location
Posted 26 Jun 2023 on HotelsGood location, many points of interest in walking distance. Clean, big room. Nice breakfast, free parking.
Comment from Hotel Management
21 Jul 2023 by City Hotel Biel, Hotel Management
Lieber Gast,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,City Hotel Biel
by A verified traveler
Posted 30 May 2023
Comment from Hotel Management
21 Jul 2023 by City Hotel Biel, Hotel Management
Lieber Gast,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,City Hotel Biel
by A verified traveler
Posted 19 Apr 2022 on Hotels
Comment from Hotel Management
29 Apr 2022 by City Hotel Biel Team, Hotel Management
Vielen Dank für die Tolle Punktezahl. Wir freuen uns auf Ihren kommenden Aufenthalt.
by A verified traveler
Posted 13 Jan 2022 on Hotels
Comment from Hotel Management
7 Feb 2022 by City Hotel Biel, Hotel Management
Dear Nilesh
Thank you very much for your feedback.
We hope we could welcome you again.
