Ratings based on 479 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
by A verified traveler
Posted 16 Feb 2024 on Hotels
by A verified traveler
Posted 8 Dec 2023 on Hotels
by A verified traveler
Posted 1 Sep 2023 on Orbitz
They gave us the worst possible room. It was a room with one flight of staircup, then one floor of stairs down with no elevators. When I noticed several empty rooms I asked if she could change the room and she said it will cost us extra 20,000 yens.
We had two suitcases to carry up and then down and no help was offered. I expected a bit more for the price I paid.
Meals were also just fine.
The hot springs temperature is very hot. The open air bath was better. However when I visited in the morning I noticed holes in the wall.
Unfortunately I would not recommend this location. If you already have a reservation, refuse any room from 121-130. They are the ones in the dungeon.
by A verified traveler from Samsennok Huaykwang
Posted 6 Dec 2022
Perfect place to visit Shirahige waterfall and blue pond. Property is quite old, but clean and convenient. Food is also good. Staff is fine. There is a free shuttle bus to see blue pond illumination at 7:30 pm.
by A verified traveler
Posted 5 Dec 2022
by A verified traveler
Posted 10 Aug 2022
This Ryokan is actually quite nice, the Onsen and Outside Bath beautiful along the River and you cam hear waterfall nearby. They had unfortuntely a serious staff shortage prob due to Covid and one elderly lady was in charge of the total dinner service for 20-40 people. As such food was mostly coldy. The quality of the arrangement and presentation was what to expect from Kaiseki dinner.
by A verified traveler
Posted 2 Mar 2020
Free shuttle bus service to the hotel from Asahikawa station. Walkable distance to Shirogane waterfall. They also provide free dinner and free shuttle bus to blue pond. Even though the staffs english are limited, they try their best to explain and understand. Great service. Their outdoor onsen is definitely the best to experience during winter time.
Comment from Hotel Management
2 Mar 2020 by Igarashi, Hotel Management
Thank you for the review.
We are glad to hear that you enjoyed your stay. And it seems you really enjoyed our outdoor onsen!
I am afraid to say this, but it seems that there is a misunderstanding. We do not offer free dinner.
Anyway, if you come back to Japan, please visit Biei Town and us again. We look forward to seeing you next time.
Thank you very much.
by A verified traveler
Nice place, a little aged.
Posted 12 Feb 2020 on HotelsNice ryokan close to the Shigehira Falls, perfect view in winter. Room was a little old, wall paper peeling, stains on the wood but I think it’s from tourists who don’t know how to use Japanese items in the room. Don’t put wet glasses on the wood. Despite the aged look, the service was polite, the futon very comfortable and an excellent night of sleep. Staff warmed up when I spoke Japanese but despite living in Japan for over 20 years and speaking quite well, they treated me like a foreigner based on my looks. It was a little annoying but I’m used to it. The bath is very nice, the outdoor bath lovely with the snow. Well maintained onsen. Breakfast hall is small and often seating is limited. Go early.
Comment from Hotel Management
22 Feb 2020 by Igarashi, Hotel Management
Thank you for the review.
We are glad to hear from you about our bathes. But we apologize for the lack of our staff's politeness.
If you come back to Japan, please visit Biei town again.
We always welcome your visit.
Thank you very much.
by A verified traveler
Posted 27 Jan 2020
Comment from Hotel Management
11 Feb 2020 by Igarashi, Hotel Management
Thank you for the review.
We hope you visit us again.
Thank you very much.
