Ratings based on 327 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Boynton Beach
Posted 13 Oct 2024
The area is absolutely beautiful the location the hotel is excellent however I think needs some keep up. The whole structure is getting old and needs some maintenance. The parking it cost €30 a day.
Comment from Hotel Management
14 Oct 2024 by Hôtel Sofitel Biarritz Le Miramar, Hotel Management
Dear Guest,Thank you for your feedback. We’re delighted to hear that you enjoyed the beautiful surroundings and the hotel's excellent location. Regarding the parking fee, we understand your concerns and will take them into consideration. We hope to welcome you back in the future for an even better stay!Kind regrads,Juliette WattinneGuests Experiences & Quality Manager
by A verified traveler
Posted 3 Sep 2024
building is not maintained as it should be
Bathroom are not in good shape
Everything is outdated
Comment from Hotel Management
4 Sep 2024 by Hôtel Sofitel Biarritz Le Miramar, Hotel Management
Dear Guest,Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. The comfort and satisfaction of our guests are our top priorities, and we take your comments very seriously. Rest assured, that we have shared your comment with our technical team and general manager.We hope to have the opportunity to welcome you back for a much better experience in the future.Kind regards,Juliette WattinneGuests Experiences & Quality Manager
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
29 Aug 2024 by Hôtel Sofitel Biarritz Le Miramar, Hotel Management
Cher Client,Nous vous remercions pour votre note 5 étoiles!Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir de nouveau pour une prochaine escale Biarrote,Cordialement,Juliette WattinneResponsable qualité et Expérience Clients
by A verified traveler from Miami Beach
Posted 6 Jul 2024
The hotel is such in a bad condition !
Comment from Hotel Management
8 Jul 2024 by Hôtel Sofitel Biarritz Le Miramar, Hotel Management
Dear Guest,We are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a pleasant and comfortable environment for all our guests, and we are sorry that the quality of service provided by our Sofitel Heartists was not enough to make your stay enjoyable.We hope to have the opportunity to exceed your expectations in the future.Kind regards,Juliette WattinneGuests Experiences & Quality Manager
by A verified traveler
Posted 1 Jul 2024
This hotel is perfect to enjoy this city. The staff are amazing and they are always welcoming. They have a great service specially with the kids. The room is very nice, quiet, comfortable and very clean.
Comment from Hotel Management
12 Jul 2024 by Hôtel Sofitel Biarritz Le Miramar, Hotel Management
Dear Guest,Thank you so much for your wonderful feedback. We are delighted to hear that you found our hotel perfect for enjoying the city and that our Sofitel Heartists made you feel welcome.It is particularly rewarding to know that our service, especially for children, met your expectations. We are also pleased that you found your room to be nice, quiet, comfortable, and very clean.We look forward to welcoming you back for another fantastic stay.Best regards,Juliette WattinneGuests Experiences & Quality Manager
by A verified traveler
Posted 19 Jun 2024
We had booked two rooms and unfortunately, the staff somehow only acknowledged one of the reservations, only after sharing the confirmation from Expedia and quite a bit of back-and-forth. Did they finally agree that two rooms were booked unfortunately even though it was in the evening, they made us wait quite sometime for the availability of the second room. However, let me be clear that the location is excellent.
Comment from Hotel Management
20 Jun 2024 by Hôtel Sofitel Biarritz Le Miramar, Hotel Management
Dear Guest,Thank you for your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced upon arrival and we understand the frustration this caused.We are pleased to hear that our staff was able to resolve the issue, although after some back-and-forth and a wait for the availability of the second room. Please know that we are addressing this internally to ensure such situations do not occur in the future.On a positive note, we are glad you enjoyed our excellent location. We strive to provide our guests with the best possible experience, and your feedback is invaluable in helping us improve our services.Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a seamless experience.Kind regards,Juliette WattinneGuests Experiences & Quality Manager
by A verified traveler
Posted 25 May 2024 on Hotels
Comment from Hotel Management
27 May 2024 by Hôtel Sofitel Biarritz Le Miramar, Hotel Management
Dear Guest,We are delighted to learn of your great satisfaction through the excellent rating you have given us. Your satisfaction is our greatest reward.We hope we will have the pleasure to welcome you during a future trip in the Basque Country.Best Regards,Juliette WattinneGuests Experiences & Quality Manager
by A verified traveler from Southwest Ranches
Posted 25 Mar 2024
Everything amazing
Comment from Hotel Management
25 Mar 2024 by Sofitel Biarritz Le Miramar, Hotel Management
Dear Guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you found everything amazing during your stay at Sofitel Biarritz Le Miramar.Your satisfaction is our top priority, and it's incredibly rewarding to know that we succeeded in providing you with an exceptional experience.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another amazing stay in the near future.Kind regards,Juliette WattinneGuests Experiences & Quality Manager
by A verified traveler
Posted 5 Mar 2024 on Hotels
Comment from Hotel Management
8 Mar 2024 by Sofitel Biarritz Le Miramar, Hotel Management
Dear Guest,Thank you very much for rating the Sofitel Biarritz Le Miramar Thalassa sea & spa.We hope we will have the pleasure to welcome you during a future trip in the Basque Country.Best Regards,Juliette WattinneGuests Experiences & Quality Manager
by A verified traveler from Dove Canyon
Posted 2 Oct 2023
Comment from Hotel Management
24 Oct 2023 by Sofitel Biarritz Le Miramar, Hotel Management
Cher Monsieur,Je vous remercie pour votre note 5 étoiles. C'est un plaisir de savoir que vous avez apprécié votre séjour parmi nous.Au plaisir de vous accueillir de nouveau lors d'une prochaine parenthèse Biarrote,Sincèrement,Juliette WattinneResponsable Qualité et Expérience Clients
