Ratings based on 159 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
RWC 2023 plus
Posted 4 Oct 2023 on HotelsGreat location and spacious, we had a fantastic time in Biarritz and will be returning soon.
by A verified traveler
Posted 21 Aug 2023
by A verified traveler
Posted 28 Jun 2023 on Hotels
by A verified traveler
Odd reception hours
Posted 13 Jun 2023 on HotelsThe staying and the rooms were great. But the reception hours not good= open mornings until 12 and afternoons after 5 pm. I arrived early afternoon after a train ride from Paris. The door was locked. I got a code to enter the hallway, but I did not know how to use it. Some other people staying there let me into the reception area.There was no info about a restroom. The reception opened exactly at 5pm .
by A verified traveler
Great place to stay!
Posted 3 Jun 2023 on HotelsGreat location for a family break! The pool was lovely and warm, accommodation exactly what we needed. Staff were absolutely lovely and very helpful. Biarritz is beautiful but also don’t miss St Jean de Luz and San Sebastián across the border into Spain
by A verified traveler
Posted 18 Sep 2022 on Hotels
by A verified traveler
Posted 27 Jun 2022
The room was so tiny you could not open the door to the apartment all the way, it hit the small entertainment center. Same with the bedroom door, it got the bed, and to slide in next to the bed (too small to walk) you have to close the door. We had to push the dining room table against the wall in order to have space to sit. An apartment for 6 only had room for suitcases if you put them in the tiny kitchen. We were asked to inventory the entire contents of the kitchen or be charged for missing items. We were then told we had to remove any trash from the space and wash the dishes, though no dish/dishwashing detergent or sponge was provided. This property was a joke and I would not return. Prior to this my family and I had traveled through Portugal and Spain and had great experiences
by A verified traveler
Posted 12 Oct 2019 on Hotels
We were greeted by a very impolite receptionist who snapped at us for not knowing there is a 400 euro deposit to be paid upon arrival. Telling us this is written EVERYWHERE. Which is not true, only upon very thoroughly checking the Hotels.com booking did I find that the deposit is mentioned in the Small Print area.
Furthermore, we have been back for over a week and the deposit is still on hold, not ideal if you're low on money.
She also did not give us the passcode for the front door so when we got back really late in the evening we were pretty much stuck at the front door until a very lovely German couple came and taught us how to get back in.
Otherwise the place is nice, quite spacious and we were laughing the flat is massive but the furniture is even bigger. So the room is taken up by sofas and beds that are too big.
It's also quite clean.
But the pool was closed and the sauna and jacuzzi are only open in the daytime from 9:30 till 7:30 which is a pity because we'd have loved an early or late sauna session after a day out in the rainy breezy autumn weather.
Anyway, all in all it was an ok stay, I slept well (which I never do in hotels). And we had a great time.
by A verified traveler from Bellingham
Posted 27 Jul 2019
I’m super frustrated about this entire experience. I felt as if Expedia, and the place in general was unclear about what type of place this was. It is a short term ( weeks or months) rental, and advertised as a hotel. We were told on arrival we’d have to do our own cleaning or be charged 45 euros, the place was filthy, and we were charged for toilet paper. I cannot even believe my experience here, one of the worst I’ve ever had internationally.
by A verified traveler from Galway, Ireland
Posted 31 May 2019
The staff at reception were remarkable. Helpful, friendly and welcoming. Location is close to all amenities and yet quiet and peaceful
