Ratings based on 316 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Cannon Beach
Posted 16 Dec 2024
Very good hotel, great friendly staff, very good gastronomic restaurant
Comment from Hotel Management
20 Dec 2024 by Stephanie Digeon, General Manager, Hotel Management
Dear Peter,Thank you for such a positive review of your stay.Your enthusiastic words truly warm our hearts and affirm the dedication we have to the satisfaction of our guests.We are overjoyed that the attentive service provided by our team, along with our gastronomic offerings, contributed positively to your stay. It pleases us greatly that the comfort and cleanliness of your accommodations were up to your expectations.We look forward to welcoming you back. Seasons greetings,Stephanie Digeon, General Manager
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Manager , Hotel Management
Cher Benjamin,Merci pour cette excellente appréciation.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir à nouveau,
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Stephanie Digeon, Directrice générale, Hotel Management
Chère Claire,Nous nous réjouissons que votre séjour ait été satisfaisant.Ce serait un plaisir de vous revoir pour une expérience tout aussi positive. Cordialement,Stephanie Digeon, Directrice générale
by A verified traveler
Posted 9 Sep 2024
Our room did not have air conditioning, the unit was broken and they did not have another room to accommodate us.
Comment from Hotel Management
12 Sep 2024 by Stephanie Digeon, General Manager, Hotel Management
Dear Fernanda,We are grateful for your feedback.We are sorry that some aspects of your stay did not meet your expectations. We understand the discomfort caused by the malfunction of the air conditioning unit, and we apologize for the inconvenience this has caused.We hope to have the opportunity to welcome you back and provide a stay that not only meets but exceeds your expectations.Warmest regards,Stephanie Digeon, General Manager
by A verified traveler
Posted 1 Sep 2024 on Hotels
Comment from Hotel Management
4 Sep 2024 by Stephanie Digeon, Directrice générale, Hotel Management
Chère Emma,Merci pour ce retour très positif.Nous sommes ravis que vous ayez passé un agréable moment parmi nous et nous espérons vous revoir très bientôt.Cordialement,Stephanie Digeon, Directrice générale
by A verified traveler
Posted 30 Aug 2024
We enjoyed our 4 night stay at the Regina, and especially loved our time in Biarritz. I wouldn’t consider this a 5 star hotel (especially after staying at the hotel du Palais down the street) but it was a nice boutique hotel with generally friendly staff. As far as areas for improvement- the pool was quite small and our room was very basic for a “premier” room. The hotel also did not acknowledge our recent engagement we were celebrating, which all the other hotels on our trip did with enthusiasm.
Comment from Hotel Management
1 Sep 2024 by Stephanie Digeon, General Manager, Hotel Management
Dear Sarah,Thank you for your review of your recent stay.We are delighted that you enjoyed our team's friendly service and found our hotel's condition to your satisfaction.We do not pretend to equal Hotel du Palais which is a Palace classification, however we are sorry we have missed to acknowledge your special occasion. Nonetheless, we are pleased that our location and the unique charm of our boutique hotel were highlights of your visit to Biarritz.It would be a pleasure to have you return. Best regards,Stephanie Digeon, General Manager
by A verified traveler
Posted 24 Aug 2024
Very nice hotel but expensive with limited facilities for the price
Comment from Hotel Management
31 Aug 2024 by Manager, Hotel Management
Dear James,Thank you for taking the time to share a review.We are delighted that you appreciated the service provided during your stay, as we strive to ensure every guest feels well cared for and attended to. It is also gratifying to hear that the cleanliness of your room met your satisfaction, reflecting our commitment to high standards of housekeeping.However, we regret that certain aspects of your stay did not meet your expectation. We would like to highlight that we are continually seeking ways to enhance our facilities and services, therefore we take your feedback seriously as it is crucial in guiding our improvement efforts.Finally, we hope that the unique features of our hotel, including the newly reinvented decor and the stunning ocean views, contributed positively to the overall enjoyment of your visit. We believe these elements, along with our prime location near the heart of Biarritz, provide a distinctive experience for our guests.We hope to have the opportunity to welcome you back on a future occasion. Kindest regards,Stephanie Digeon, General Manager
by A verified traveler
Posted 11 Aug 2024
Comment from Hotel Management
15 Aug 2024 by Stephanie Digeon, Directrice générale, Hotel Management
Cher Roger,Nous nous réjouissons que votre passage dans notre établissement se soit parfaitement bien déroulé.Nous espérons vous revoir chez nous pour une nouvelle expérience positive. Bien cordialement,Stephanie Digeon, Directrice générale
by A verified traveler
Posted 7 Aug 2024 on Travelocity
Comment from Hotel Management
31 Aug 2024 by Manager, Hotel Management
Dear Leonid,We are grateful for your feedback.We are delighted that you enjoyed your time with us.During your stay, we hope you had the chance to appreciate our reinvented decor by Dorothée Meilichzon, reflecting the unique neo-Basque architecture and the art of living by the sea.We would love to welcome you back on a future occasion.Kind regards,Stephanie Digeon, General Manager
by A verified traveler
Posted 27 Jul 2024
Excellent stay
Comment from Hotel Management
28 Jul 2024 by Stephanie Digeon, General Manager, Hotel Management
Dear Ramesh,We are grateful for your feedback.We are delighted to read that you enjoyed your stay with us.We look forward to the pleasure of welcoming you back.Warmest regards,Stephanie Digeon, General Manager
