Ratings based on 223 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Aug 2024 on Hotels
by A verified traveler
Posted 10 Aug 2024 on Hotels
by A verified traveler
Posted 31 Jul 2024
by A verified traveler
Posted 15 Jun 2024 on Hotels
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Thierry B, Hotel Management
Nice to meet You Seanand hope to see you very soon
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
2 Jun 2024 by Thierry B, Hotel Management
Thank you for trusting us with your stay in Biarritz and we look forward to seeing you again soon.
by A verified traveler
Posted 27 Dec 2023
The staff was very friendly and kind and helped us find places to eat and see around the area! It was a great check-in experience and the room was clean and very nice, great location too. Staff was amazing!
Comment from Hotel Management
3 Jan 2024 by Thierry B, Hotel Management
Isabel,Thank you for your comments: it's a great pleasure to know you !Nice to meet you Happy New Year 2024
by A verified traveler
Posted 7 Oct 2023
Excellent choice for us to stay at this hotel. it is easily walkable to the beach and nearby restaurants and shopping. Thierry was an excellent host and always at the ready for us, breakfast was delightful. Will stay here on our next Biarritz trip.
by A verified traveler
Posted 21 Aug 2023 on Hotels
by A verified traveler from Glen Rock
Posted 15 Aug 2023
We specifically requested a certain type of room, however upon arriving late in the evening we found we got a different room and due to no staff on duty after 8pm nothing could be done about it. After involving Expedia and arguing with a night manager over texts, next morning we were given the right room. The manager told us they never saw the type of room we ordered on Expedia and never got any notes from them. I would advise checking with the hotel directly if room type/bed setup is important to you or if you have any specific requirements. Also the hotel is marketed as family-friendly, however the walls of the shower room are completely transparent only partially covered by a foldable screen. It was a tough situation for our family with 2 teenagers. And also a family room has barely any space to put down suitcases and no closets. On the upside the hotel is very centrally located easily walkable to beaches, promenades, tons of restaurants and cafes.
