Ratings based on 323 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
There was a lack of staff, they were trying to cover both the bar/restaurant and the hotel reception desk. Every time we came to the desk we had to look around to find someone to help us. Otherwise, our room was the largest we have had.
by A verified traveler
Posted 8 Aug 2024 on Hotels
by A verified traveler
Posted 1 Oct 2023 on Hotels
by A verified traveler
Gran ubicación.
Posted 14 Dec 2022 on HotelsMuy bien situado, buen servicio muy amable.. casi todo el el parking es de pago. Puedes dejar el coche a las afueras y andar unos 20 minutos … si quieres ahorrártelo.
by A verified traveler
Posted 15 Sep 2022 on Hotels
Excellent location. I recommend to take the breakfast there, good price and good food selection
Comment from Hotel Management
27 Sep 2022 by Théophile, Hotel Management
Hello,Thank you for your comment.We hope to see you again soon.Kind Regards
by A verified traveler
Posted 12 Sep 2022 on Hotels
Comment from Hotel Management
27 Sep 2022 by Théophile, Hotel Management
Bonjour, Merci pour cette belle note. En espérant vous revoir prochainement, Cordialement,Théophile.
by A verified traveler
Needs a bit of TLC
Posted 10 Aug 2022 on HotelsWas offered first room outside the hotel with no windows and a very bad smell they did eventually find a us a room in the hotel. Hotel needs some redecorating and cleaning especially in the common parts. Great location however for the town if not arriving in your car.
Comment from Hotel Management
20 Aug 2022 by Théophile, Hotel Management
Hello,We are sorry to hear that you were disturbed by outside noise. We will be delighted to see you again and assign you a quieter room.Have a great end of the day,And see you,Kind Regards.
by A verified traveler
Cute room in an excellent location in Biarritz
Posted 8 Aug 2022 on HotelsGreat location in Biarritz :) the only down side was that our room was facing a street where there was a nightclub really close by that had the generous opening hours 00-07 so unfortunately that made it a bit difficult to get proper sleep
Comment from Hotel Management
27 Sep 2022 by Théophile, Hotel Management
Hello,We are sorry to hear that you were disturbed during your stay with us by the noise outside the Hotel.We have rooms facing the back street. Do not hesitate to ask us for them next time.See you soon,Kind regards, Théophile.
by A verified traveler
Posted 20 Jul 2022
The main lobby area is really nice and modern. But once you get to the upper floors- the halls are dated. The rooms had a smell to it when we entered. Location is central which was perfect- just wish they cleaned the rooms more thoroughly. There were stains on the sheet and a strand of hair.
Comment from Hotel Management
29 Jul 2022 by Théophile, Hotel Management
Hello,
Thank you for taking the time to share your review with us.
However, we are sorry to hear that your stay was not fully satisfactory.
We are going to trace the information for these inconveniences that you have had.
Have a great day,
Kind Regards,
by A verified traveler
Posted 20 May 2022
I never write reviews but these people and their hotel was really great
Comment from Hotel Management
16 Jun 2022 by Théophile, Hotel Management
Bonjour,
Merci pour ce bel avis ! Au plaisir de vous revoir prochainement.
Cordialement,
Théophile.
