Ratings based on 330 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Sep 2024
Staff were very sweet and extremely helpful. Such lovely people
Would recommend 👍
Comment from Hotel Management
27 Sep 2024 by Mme Thuy VU Directrice Générale, Hotel Management
Dear Niamh,We very much appreciate your comments regarding your stay at the Hôtel Plaza Biarritz Plage - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mrs Thuy VU General Manager
by A verified traveler
Posted 8 May 2024
Lovely hotel
Kind and very helpful staff
by A verified traveler
No restaurant
Posted 27 Apr 2024 on HotelsThis hotel is listed as having a restaurant. It does NOT
Comment from Hotel Management
2 May 2024 by Thuy VU, Managing director, Hotel Management
Dear Sir,Dear Guest, Thank you for taking the time to write a review about our hotel Mercure Biarritz Centre Plaza. We are delighted that you enjoyed our location in the city center, facing the beach.However, we would like to point out that our establishment does not have an on-site restaurant. However, you will find many restaurants and bars nearby, where you can enjoy the local gastronomy and discover the specialties of the area.We hope you had a pleasant stay with us and will return soon.Please receive, Dear Sir, our sincere thanks.Thuy VU,Managing director
by A verified traveler
Stay at mercure
Posted 10 Apr 2024 on HotelsExcellent stay lovely hotel in a central location service good.
Comment from Hotel Management
30 Apr 2024 by Thuy VU, Managing director, Hotel Management
Dear Sir, Thank you for taking the time to share your experience with us. We are delighted that you enjoyed the convenient location and hospitality of our teams. Thanking you again and hoping to have the pleasure of welcoming you again, Please receive, dear Sir, our sincere thanks.Thuy VUManaging director
by A verified traveler
Posted 21 Sep 2023
The personal we’re not friendly. Upon check in the other couple were given an upgrade at no additional cost. When my wife asked the receptionist was it possible to get an upgrade as welll she was very short with my wife saying she would have to check with the manager. We went to our room which was very small the phone wrang and my wife answered and was told an upgrade was not possible and hung up. Rude people! Never stay here again.
Comment from Hotel Management
25 Sep 2023 by ., Hotel Management
Dear Sir,Thank you for taking the time to share your experience with us.We are sorry that the service did not meet your expectations.We have taken note of your comments and rest assured that our various departments would consider them. Your feedback should allow us to continue to improve and to pursue our efforts,Hoping to keep your confidence and have the pleasure of welcoming you again,Please receive, Dear Sir, our sincere thanks,Armel DE LAAGEGeneral manager
by A verified traveler
Beside the seaside
Posted 28 Aug 2023 on HotelsGreat location, near beach and restaurants, and helpful staff. The building itself is an art deco gem and the rooms have the same style.
by A verified traveler
Posted 18 Aug 2023 on Hotels
by A verified traveler
Posted 17 Aug 2023 on Hotels
by A verified traveler
Posted 12 Jun 2023
by A verified traveler
Posted 4 Jun 2023
The Mercury Biarritz was in a perfect location. Everything was within walking distance. The hotel was very clean, beds were very comfy. The staff at the front desk were very friendly and helpful!
