Ratings based on 156 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Sep 2024
We was very happy with our stay at the hotel.
Comment from Hotel Management
1 Oct 2024 by Lisa, Hotel Management
We hope we can welcome you back if you decide to visit the area again.
by A verified traveler
Posted 3 Sep 2024
The accommodation offered both hotel and bunkhouse options which is misleading as this states it is a hotel. The bathroom was well-maintained, although the room was situated next to a fan and the bed was quite firm which made it very hard to sleep. The quality of the staff's service varied, depending on the timing of interaction.
by A verified traveler
Posted 31 Aug 2024
.
Comment from Hotel Management
31 Aug 2024 by Lisa, Hotel Management
Thank you for taking the time to leave us a review. We are glad that you seem to enjoy your stay with us and we can welcome you back again if you are in the area.
by A verified traveler
Posted 18 Aug 2024
Comment from Hotel Management
20 Aug 2024 by Lisa (reception), Hotel Management
Thank you for leaving us a kind review - we hope we can welcome you again in the future.
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by Lisa (Reception), Hotel Management
Thank you for taking the time to leave a review. We hope to be able to welcome you again.
by A verified traveler
Posted 31 Jul 2024
The staff here are lovely very helpful and kind the room we had was beautiful so spacious an big would highly recommend
Comment from Hotel Management
1 Aug 2024 by Lisa (Reception), Hotel Management
Thank you for your lovely and kind review. We look forward to seeing you next time.
by A verified traveler
Posted 25 Jul 2024
Comment from Hotel Management
14 Aug 2024 by Lisa (Reception), Hotel Management
Thank you for your review & we hope to welcome you again in the future.
by A verified traveler
Dissapointed
Posted 12 Jul 2024 on HotelsSorry I don’t like leaving a poor review but !! My room was miserable solo room , window lock was broken so couldn’t leave on latch , the very small shower room wasn’t very clean , asked to have money back to leave but couldn’t as manager had gone on holiday !I was offered another room but that was worse , mouldy lamp shades /curtains. Crack in the sink , hair in the bath plug hole , furniture all shabby … lamps and kettle not working but got them fixed by a lovey handy man …some staff didn’t speak , others were lovely … glad to come home early
by A verified traveler
Posted 20 Jun 2024 on Hotels
Comment from Hotel Management
20 Jun 2024 by Lisa (Reception), Hotel Management
We hope you enjoyed your stay with us and we can welcome you back in the future.
by A verified traveler
Betws-y-coed stop off
Posted 12 Jun 2024 on HotelsWe stayed tonight’s , it was a very good place to investigate Betws-y-coed .
Comment from Hotel Management
13 Jun 2024 by Lisa (Reception), Hotel Management
Thank you for leaving us a lovely review.We are glad you enjoyed your stay with us and we hope we can welcome you again in the future.