Ratings based on 490 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by GraceK FD supervisor, Hotel Management
Thank you for taking the time to share your experience about your recent stay with us. We are sorry to hear that our team did not meet your expectations. We hope that you will give us another try in the future.
by A verified traveler from Bothell
Posted 19 Nov 2024
The staff was very friendly and helpful. The hotel was clean and comfortable. The food was good and restaurant staff was so wonderful. We will be back to see our son and will stay here.
Comment from Hotel Management
22 Nov 2024 by GraceK FD supervisor, Hotel Management
Thank you for taking the time to share feedback about your recent stay with us. I am happy to hear we provided great service for you. We look forward to providing you with another great stay next time you are the quad cities.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
19 Nov 2024 by GraceK FD supervisor, Hotel Management
Thank you for taking the time to share feedback about your recent stay with us. I am happy to hear you enjoyed the hotel. We look forward to providing you with another great stay next time you are the quad cities.
by A verified traveler
Posted 30 Oct 2024
The room and common areas are very clean and neat. The breakfast was great and service was friendly and attentive.
Comment from Hotel Management
1 Nov 2024 by GraceK FD supervisor, Hotel Management
Thank you for taking the time to share feedback about your recent stay with us. I am happy to hear you enjoyed the hotel. We look forward to providing you with another great stay next time you are the quad cities.
by A verified traveler
Posted 24 Oct 2024
Convenient. Make sure to lock your cars.
Comment from Hotel Management
1 Nov 2024 by GraceK FD supervisor, Hotel Management
Thank you for taking the time to share feedback about your recent stay with us. I am happy to hear you enjoyed the hotel. We always recommend protecting your own vehicles due to us not having security in our lot.
by A verified traveler
Posted 12 Oct 2024
Great place to stay.
Comment from Hotel Management
15 Oct 2024 by GraceK FD supervisor, Hotel Management
Thank you for taking the time to share feedback about your recent stay with us. I am happy to hear you enjoyed the hotel. We look forward to providing you with another great stay next time you are the quad cities.
by A verified traveler
Posted 8 Oct 2024
Great place to stay. Staff friendly and rooms were clean.
Comment from Hotel Management
11 Oct 2024 by GraceK FD supervisor, Hotel Management
Thank you for taking the time to share feedback about your recent stay with us. I am happy to hear we provided great service for you. We look forward to providing you with another great stay next time you are the quad cities.
by A verified traveler
Posted 6 Oct 2024
I had requested adjoining rooms and we were on completely different floors upon arrival. The trash in the lobby was overflowing at 5pm when we checked in and at 8:30 am the next morning it was still overflowing. When I made the reservations, they were for four(4) people, but there were only 3 bath towels and two wash rags in the room. The hot tub water was opaque and green. We will not stay here again.
Comment from Hotel Management
7 Oct 2024 by GraceK FD supervisor, Hotel Management
Thank you for taking your time to share your experience with us. We apologize for the inconvenience you had during your stay. Our team tries to do our best to accommodate all guest requests. Please don't hesitate to reach out to our team before your departure so we can help solve any problems or concerns. If you have any other questions, please reach out to (563) 265-2121
by A verified traveler
Posted 2 Oct 2024
Great breakfast eating area
Comment from Hotel Management
4 Oct 2024 by GraceK FD supervisor, Hotel Management
Thank you for taking the time to share feedback about your recent stay with us. I am happy to hear you enjoyed the hotel. We look forward to providing you with another great stay next time you are the quad cities.
by A verified traveler
Posted 23 Sep 2024
was as expected and convenient to locations we to visit.
Comment from Hotel Management
30 Sep 2024 by GraceK FD supervisor, Hotel Management
Thank you for taking the time to share feedback about your recent stay with us. I am happy to hear you enjoyed the hotel. We look forward to providing you with another great stay next time you are the quad cities.
