Ratings based on 720 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Elgin
Posted 24 Nov 2024
This is a great place to stay. My only complaint is there wasn't a toaster. I like to start my morning with toast. Other than that, it was awesome!
Comment from Hotel Management
25 Nov 2024 by Manager, Hotel Management
Hello Stephanie,Thank you for your feedback, we're glad to hear you enjoyed your stay! For any specific requests like a toaster, feel free to reach out to our team prior to your next visit. We appreciate your review and look forward to welcoming you back soon.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Anthony,We are thrilled to hear that you had a fantastic experience during your stay with us! We hope to welcome you back soon for another memorable stay at our hotel.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello lawrence, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us with any feedback you may have from your recent experience. We value your input and hope to welcome you back in the future for an improved stay.
by A verified traveler
Posted 2 Nov 2024
The hotel seemed nice. The staff was fine. It could definitely use some updating.
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Todd,We appreciate your feedback on your recent stay. We are constantly looking for ways to improve our property to enhance our guests' experience. If you have any further comments or suggestions, please do not hesitate to contact our management team directly.
by A verified traveler
Posted 28 Oct 2024
Our room had an oder we could not get rid of. Think the oder was from the carpet.
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Hello DEBORAH, We value your feedback and apologize for any inconvenience experienced during your stay. We have shared your comments with our housekeeping team to address this matter accordingly. Your insights are essential for us to ensure the best guest experience possible.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Hello Michael, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
by A verified traveler
Posted 24 Oct 2024
Great staff awesome facilities. The dryer in guest laundry was broken. Breakfast is as basic as it gets.
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Jill,Thank you for sharing your feedback with us. We are delighted to hear you enjoyed our staff and facilities. We appreciate your comments regarding the guest laundry and breakfast options, as we are always looking to improve our guests' experiences. Your valuable input will be shared with the appropriate teams for review and consideration.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Manager, Hotel Management
Hello Kyli, We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 14 Oct 2024
Nice normal hotel, but the breakfast was terrible. The only warm food was pancakes/waffles with a line of guests waiting across the room. There were a few prepackaged muffins and coffee. Maybe 3 choices of cereal and milk in a crafe that was almost empty. Not even enough food to call it a 'breakfast to go'.
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello kelly, We appreciate your feedback on your recent stay, and we're sorry to hear about your experience with our breakfast offerings. Your comments will be shared with our team for further review and improvements. We apologize for any inconvenience caused and hope to better meet your expectations in the future.
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Manager, Hotel Management
Hello Justin,We appreciate you choosing our hotel for your stay! We hope you had a wonderful time and look forward to welcoming you back again soon.
