Ratings based on 923 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
The staff
Comment from Hotel Management
17 Dec 2024 by Hotel Management , Hotel Management
Dear John, Thank you for staying at Extended Stay America; it was a pleasure to have you! We strive to provide our guests with thoughtful hospitality and attentive service, so we are pleased to read your generous compliments. We look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 17 Dec 2024
Will visit again
by A verified traveler
Posted 17 Dec 2024
Nice place, nice people close to food and gas stations
Comment from Hotel Management
17 Dec 2024 by Hotel Management , Hotel Management
Dear Kimberly, Thank you for your kind feedback. We are pleased you enjoyed our convenient location and the hospitality of our team at Extended Stay America. We strive to provide a comfortable stay for all our guests, and we look forward to welcoming you back for another great experience on your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 15 Dec 2024
The room appeared okay but there were 2 live roaches in the room (1 small, 1 big) - first floor room.
Comment from Hotel Management
16 Dec 2024 by Hotel Management , Hotel Management
Dear Stephanie,Thank you for sharing your feedback. We sincerely apologize for the presence of roaches in your room, as this does not reflect the high standards we strive to maintain. We understand the discomfort this caused and are taking immediate steps to address the issue with our pest control team to ensure this does not happen again. Your experience is important to us, and we would appreciate the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
by A verified traveler from New Cumberland
Posted 9 Dec 2024
I was told that the bed was a queen. It was not. I have a queen at home. This was at best a double. Mattress was terrible, hard and lumpy.
Heater did not work.
Had to move to this room after toilet in first room did not work. Got up early and left before we wanted to. Lousy hotel.
Comment from Hotel Management
10 Dec 2024 by Hotel Management , Hotel Management
Dear Frank, We sincerely apologize for the inconvenience you experienced during your stay. We understand how important a comfortable bed and functioning amenities are, and we regret that we fell short of providing these. Your feedback regarding the mattress and heater has been noted and will be shared with our team for review. We are also addressing the issues with the toilet to ensure better experiences for future guests. Although we regret that your stay was not as expected, we would love the opportunity to welcome you back for a more comfortable visit.Sincerely,Hotel Management
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 10 Oct 2024
by A verified traveler
Posted 2 Oct 2024 on Hotels
by A verified traveler
Posted 1 Oct 2024 on Hotels
