Ratings based on 447 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Sep 2024
Overall the stay was ok, the toilet made a horrible noise when it was flushed. The bathroom needs to be upgraded. When using the hairdryer the lights in the sink area flickered constantly. When I return in 2 weeks, I do not want to stay in room 106.
Comment from Hotel Management
30 Sep 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for your feedback regarding your recent stay. We're glad to hear it was okay, but we apologize for the issues you experienced with the toilet noise and the hairdryer affecting the lights. We appreciate your input on the bathroom upgrades as well. We will ensure you are not placed in room 106 during your next visit. We look forward to providing you with a better experience in two weeks!Sincerely, Hotel Manager
by A verified traveler
Posted 29 Sep 2024
Everyone was very nice and pleasant.
Comment from Hotel Management
30 Sep 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for your kind words! We're delighted to hear that you found our staff nice and pleasant. Providing a welcoming atmosphere is important to us, and we appreciate your feedback. We hope to see you again soon for another great experience!Sincerely, Hotel Manager
by A verified traveler
Posted 22 Sep 2024
The mgr moved us to another room so we could close the bathroom door. It was a pocket door off the track and we wanted privacy in the bathroom. The shower was nice with a toilet in that room, the sink and vanity in main room.
Comment from Hotel Management
22 Sep 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for your review. We're glad the manager could assist you by moving you to a more suitable room. We appreciate your understanding regarding the pocket door issue and are happy you enjoyed the shower setup. We hope to welcome you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 19 Jul 2024
Comment from Hotel Management
21 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We appreciate you taking the time to share your thoughts. If there's anything specific we can improve or address for your next stay, please let us knowSincerely, Hotel Manager
by A verified traveler
Posted 7 Jul 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for giving us a top score! We’re overjoyed to hear you had such a great experience. Hope to see you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 7 Jul 2024 on Hotels
Staff was very very friendly and courteous. Rooms are okay but always have an old smell to them. Rooms could use an upgrade!! Price wise, reasonable.
Comment from Hotel Management
21 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're glad to hear you found our staff friendly and courteous. We appreciate your comments on the rooms and are actively working on updates to improve our guests' experience. We hope to welcome you back and exceed your expectations next time.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Jul 2024
Facilities in the romm provided a lot of comfort.
Comment from Hotel Management
21 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're delighted to hear that you found the room facilities comfortable. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager
by A verified traveler
Posted 3 Jul 2024
He hotel had a damp, mildew/moldy smell. The rooms could use an upgrade. The continental breakfast selection wasn’t great.
Comment from Hotel Management
21 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. I’m sorry to hear about the issues you experienced with the room smell and breakfast selection. We appreciate your input and will use it to address these concerns and make improvements.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Jul 2024
Clean and easy access off freeway
Comment from Hotel Management
21 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,"Thank you for your feedback! We're glad you found the hotel clean and conveniently located. We look forward to welcoming you back on your next visit!"Sincerely, Hotel Manager
by A verified traveler
Posted 30 Jun 2024 on Hotels
there was hair in the bed when we turned back the covers when we told the clerk we were just given a set of clean sheets to change ourselves upon doing that and seeing the mattress and how filthy it was we requested a whole new room
Comment from Hotel Management
21 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,We apologize for the condition of the bed and the inconvenience it caused. We understand how important cleanliness is and regret that our response did not meet your expectations. Your feedback is valuable, and we will address this issue with our housekeeping team to ensure it doesn't happen again. Thank you for bringing it to our attention.Sincerely, Hotel Manager
