Ratings based on 924 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
This is a great hotel. Very upscale incredible breakfast buffet incredible amenities gym hot tub boxing rooms steam rooms etc. Conveniently located within walking distance of shops and restaurants. Hard to find people that speak English fluently apparently in all of Istanbul but even at this hotel. Also prepare to be at the center of international men's hair transplants in Istanbul. As you will see bandaged men walking throughout the lobby and at breakfast sometimes with a little blood oozing out of the bandages. Bandaged men at the hotel city streets museums and airports. Get used to it.
Comment from Hotel Management
27 Nov 2024 by Dedeman İstanbul Hotel Management, Hotel Management
Dear Marc,Thank you so much for taking the time to show us how much you enjoyed your stay at our hotel and sharing your experience with so many other people online. We hope you keep us in mind the next time you stay in Istanbul.Kind Regards,
by A verified traveler
Posted 23 Nov 2024
This hotel is not confortable and sure not a 5 star
Comment from Hotel Management
23 Nov 2024 by Dedeman İstanbul Hotel Management, Hotel Management
Dear Djibril Guisse,Thank you for taking the time to give your feedback about our hotel. We are sorry that we did not meet your expectations during your stay. In order to provide better service to our guests, your feedback will be taken into account and actions will be taken for renewal. We hope you will give us another chance to remedy the situation.Best Regards
by A verified traveler
Posted 22 Oct 2024
Great place to stay. Everyone was polite and friendly, Cansu went above and beyond to ensure everything was great.
Comment from Hotel Management
23 Oct 2024 by Dedeman İstanbul Hotel Management, Hotel Management
Dear Seylan,Thank you so much for your review your recent stay at our hotel. First of all, we are pleased to read that you were overall satisfied with the services and facilities provided by our hotel. It is particularly warming to receive a compliment like yours, and to know that our efforts to provide superior service and hospitality are represented by all staff. We are looking forward to welcoming you in our property, once again. Best Regards,
by A verified traveler
Posted 21 Oct 2024
Hi
Comment from Hotel Management
22 Oct 2024 by Dedeman İstanbul Hotel Yönetimi, Hotel Management
Değerli misafirimiz Nihal Hanım ,Konaklamanız sonrası değerli zamanınızdan ayırıp paylaştığınız geri bildiriminiz için teşekkür ederiz. Olumlu geri bildirimler almak her zaman mutluluk vericidir. Sizi tekrar aramızda görmekten mutluluk duyar ve en kısa zamanda otelimizde tekrar ağırlamayı umarız.Saygılarımızla,
by A verified traveler from Brooklyn
Posted 15 Oct 2024
Terrible! We gave this hotel a chance not once but 4 times this year just because the location is great for our trips to Istanbul and the price is better than the hotels nearby. First of all, the front desk staff were always so nice and they always tried to help us due to the problems we were having each time we stayed. And, I did not want to write a comment so far as I did not want anyone to loose their jobs but this hotel needs serious consideration about their cleaning services. The uncleanness of the room we stayed at this last time after a 16 hour flight was unacceptable. There were blood stains and crumbs on the bed sheet at the first room they gave us. When we told them about it they gave us a new room. It looked like one of their biggest rooms in the hotel which we appreciated. But, the room was full of old furnitures, towel with stains on them (4 out of 6 towels to be exact) and dust everywhere like nobody stayed in that room or cleaned for a long time. There were dark spots on the toilet that came off when wiped off which means it was not cleaned properly. Every time we stayed at this hotel, we had dirty and old towels which made us call the reception and ask for a new one.
And lastly, for some reason, 3 out of the 4 different floors we stayed at, the floors were all tilted which makes you feel unsafe at a city like Istanbul where big earthquakes happen
We are never staying at this hotel again unless they update their rooms and their cleaning service
Comment from Hotel Management
16 Oct 2024 by Dedeman İstanbul Hotel Management, Hotel Management
Dear Our Valued Guest Ekin,We would like to extend our sincerest thanks for choosing Dedeman Istanbul Hotel and would like you to know that the time you took to share your rating is extremely valuable to us We are sorry that you were not satisfied with your stay in general.We would like you to know that we will take your criticisms into consideration in our renovation plans and reminder trainings in the coming period and we will take appropriate measures to solve the problem and prevent it from occurring in the future. On the other hand, we kindly ask you to accept our apologies for the inconveniences you have experienced in our hotel. Necessary information has been shared with our department managers We offer our regards in the hope of providing a service that will meet your expectations on your next visit.Sincerely yours,
by A verified traveler
Posted 12 Oct 2024
Thnaks ms. Aysegul, for very helpful welcome.
Comment from Hotel Management
12 Oct 2024 by Dedeman İstanbul Hotel Management, Hotel Management
Dear Emre Yakın,Thank you for your grades and good comments of Dedeman Hotel Istanbul. We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards,
by A verified traveler
Posted 12 Oct 2024
Thanks staff, for a very good travel.
Comment from Hotel Management
12 Oct 2024 by Dedeman İstanbul Hotel Yönetimi, Hotel Management
Değerli Emre Yakın,Zaman ayırıp bize 5 yıldız verdiğiniz için çok teşekkür ederiz! Olumlu geri bildirimleriniz bizim için çok şey ifade ediyor ve bizimle olan deneyiminizden memnun kaldığınızı duymaktan mutluluk duyuyoruz.Sizi yakında tekrar ağırlamayı sabırsızlıkla bekliyoruz!Saygılarımla,
by A verified traveler
Posted 12 Oct 2024
Wow, Exceptional, Staff is friendly and very helpful,
Thank you
Comment from Hotel Management
12 Oct 2024 by Dedeman İstanbul Hotel Yönetimi, Hotel Management
Dear Emre Yakın,Thank you for sharing your comments regarding your stay at Dedeman Hotel Istanbul. It is always of great importance for us to know the positive opinions of our guests. We would like to state that we will share your nice comments about our services with our team. Knowing the positive opinions of our guests about our services, which we aim to maximize guest satisfaction, always encourages us for new initiatives. We would like to thank you once again for sharing your opinions about our services with us, and we would like to state that we will be happy to serve you again on your next trip.Best Regards,
by A verified traveler
Posted 12 Oct 2024
Most elegeant hotel in this araea,
Thanx to staff ,
Comment from Hotel Management
12 Oct 2024 by Dedeman İstanbul Hotel Yönetimi, Hotel Management
Sevgili misafirimiz Emre Yakın,Değerli görüşlerinizi paylaştığınız için teşekkur ederim.Siz değerli misafirlerimizin memnuniyetini ve konforunu sağlamak ekibimizin en önemli amacidir. Konaklama sürecinizde beklentilerinizi karşılayabildiğimizi ve sunmuş olduğumuz hizmetten memnun kaldığınızı duyduğumuz için çok mutlu olduk ve onur duyduk. Saygılarımla,
by A verified traveler
Posted 11 Oct 2024
Everything was excellent. Super helpful and professional staff. The best in Istanbul in terms of price and quality
Comment from Hotel Management
12 Oct 2024 by Dedeman İstanbul Hotel Management, Hotel Management
Dear Mehmet Akincilar, Thank you so much for your review your recent stay at our hotel. First of all, we are pleased to read that you were overall satisfied with the services and facilities provided by our hotel. It is particularly warming to receive a compliment like yours, and to know that our efforts to provide superior service and hospitality are represented by all staff. We are looking forward to welcoming you in our property, once again. Sincerely Yours,
