8/10 Good
Michael
Traveled with partner
Sep 30, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is lovely & beautifully refurbished. Rooms are spacious. Bathroom was good with double shower, fluffy towels & molton brown toiletries. The bed was a little hard for me but was a good size. Wifi was reliable. Tv had freeview tv but you can also cast streaming services. The food was very good in the restaurant but that leads me to the one main thing which stopped it being an excellent experience, the service in the restaurants needs improvement. When asked what we wanted to drink, we were advised there wasn't a drinks menu. We could only get a menu for cocktails or wine. A drinks menu with clear pricing would be an improvement. We were given canapes with our drinks which was a nice touch. We selected our main courses & were taken into the restaurant once the food was ready. After we were given our bread & glasses of water we were not approached again for an hour. Noone came to check if the food was ok or ask if we wanted any more drinks. It felt like we had been forgotten about. We were finally asked if we would like desserts but we had another long wait before someone returned to take the order by this time we had been there almost 90 minutes so we decided not to bother. We had a similar experience at breakfast time. There were more staff but again we were left waiting with a menu, eventually we had to ask if we could order. It is a lovely hotel in a convenient location with good food but the service in the restaurant is letting it down.
Michael
Stayed 1 night in Sep 2024