Ratings based on 22 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jul 2022 on Orbitz
Excellent and welcoming staff. Nice clean rooms with beach view. Excellent food. Quiet and convenient location.
Comment from Hotel Management
18 Sep 2022 by General Manager, Hotel Management
Dear Guest,Ayubowan (May you blessed with a long life!!),We are delighted to read that you had a wonderful time and that our Team Members contributed to make it even better. Thank you for highlighting your positive experiences and for noting the excellent service provided by our Team Members. It is also very encouraging for them to read the positive comments and see that their efforts have been recognized and appreciated.We hope to have the pleasure of welcoming you back to the Earl's Reef Beruwala in the near future.Thank you,Sujeewa De ZoysaGeneral Manager
by A verified traveler
Room was not ready for a couple
Posted 21 Sep 2019 on HotelsWe didn't have water in our room. Water also not good.
Comment from Hotel Management
23 Sep 2019 by Sales, Hotel Management
Dear Sasitha,
Greetings from Earl's Reef!
Appreciate your feed back and it seems you have not had a good stay with us. Extremely sorry that we have not put water in to the room and hope we have rectify the issue in no time. We have not had any prior requests regarding special arrangement. Otherwise we would have make the necessary arrangements.
Thank you very much for you stay and looking forward to welcome you back and will make necessary arrangements accordingly.
by A verified traveler
Posted 6 Jul 2019 on Hotels
Comment from Hotel Management
8 Jul 2019 by Sales, Hotel Management
Dear Valued Guest,
Thank you for your feed back regarding your stay.
by A verified traveler
Posted 15 Apr 2019
Comment from Hotel Management
16 Apr 2019 by Sales, Hotel Management
Dear Valued Guest,
Thank you very much for your perfect rating and looking forward to welcome you back!
by A verified traveler
What you see is not what you get !!!
Posted 1 Apr 2019 on HotelsExcept for the food, rest of the things were mediocre, the doors and cupboards were squeaky , the bath room stinks, the rooms are not maintained properly, the water from the tap is not even good for rinsing your mouth......definitely not value for money
Comment from Hotel Management
16 Apr 2019 by Sales, Hotel Management
Dear Valued Guest,
Thank you for your comments and appreciate your compliments. Also we are sorry to hear about the negative experience you had. Sorry for inconvenience faced.
by A verified traveler
Posted 21 Feb 2019 on Hotels
Reception area nice, rooms old and shabby, there were no night lights, bathrooms very old and tiles q dirty, smelly loo
Comment from Hotel Management
27 Feb 2019 by Sales, Hotel Management
Dear Valued Guest,
Thank you very much for your feed back and for the compliments. We are sorry for the experience you had with the bathroom and will take the necessary actions to rectify the problem.
Looking forward to welcome you back.
by A verified traveler
Posted 15 Feb 2019
Excellent as always very good in all aspects we will be back to
Comment from Hotel Management
21 Feb 2019 by Manager, Hotel Management
Dear Marlon,
Thank you very much for perfect rating and positive feedback. Looking forward to welcome you back at Earl's Reef.
by A verified traveler
Posted 24 Dec 2018
What I like about this property is that it’s on front of the beach, but what I didn’t like are no one at the hotel and they said it’s fully booked, the dine-in restaurant will take your selected order and make for you another one whatever he likes, room service is very slow and once I kept calling them more that two times and they’re trying to make me wait and they close so they don’t serve me.
Comment from Hotel Management
30 Dec 2018 by Manager, Hotel Management
Dear Valued Guest,
Extremely sorry for the inconveniences faced. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail.
I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.
Thank you very much for your compliments as well.
by A verified traveler from France
Posted 13 Nov 2018
Hotel is quite old and rooms were never renovated. Staff is friendly but don't expect a 4star hotel. Bathroom smelled humidity, the standard is 1 big and worn out towel per person and the place is infected by mosquitoes.
Comment from Hotel Management
14 Nov 2018 by Sales, Hotel Management
Dear Michel,
Thank you very much for your feedback and for your stay. Sorry for the discomfort you faced and appreciate your compliments.
by A verified traveler
Horrible condition & service. Never staying here!
Posted 24 Sep 2018 on HotelsThere was no one at the bell desk and at the check-in desk when I arrived at around midnight. After waiting for about 10 minutes and handling my luggage myself, someone showed up at the check-in desk only to take 15 more minutes to process the check-in. When I asked for a mosquito repellent, the staff brought it in 30 minutes and it was a different plug type so it wouldn't go in the socket. I didn't bother to call the reception again as I was tired but they should have brought something that worked in the first place. The toilet was dirty and not sanitized, the room floor was oily and sticky, the WC was not fixed properly (it was shaking when used!). Over all condition of the room was very poor. Not anywhere near a 5-star hotel. 3-stars max!
Comment from Hotel Management
1 Oct 2018 by Sales, Hotel Management
Dear Valued Guest,
Extremely sorry for inconvenience faced and please accept our sincere apologies for the series of unfortunate incidents occured.
