Ratings based on 334 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Nov 2024
5 out of 5
by A verified traveler

Fab

Posted 4 Jul 2024 on Hotels
When we first arrived the reception was welcoming the pool was lovely and relaxing. The food was delicious and the wine very nice. The room was fabulous with spectacular views. The staff couldn’t have been nicer. If we are over that way again I know where I will be staying. I highly recommend it
Comment from Hotel Management
4 Jul 2024 by Front Desk, Hotel Management
We would like to thank you for your review. We were very glad to have you at the hotel and we would be very pleased to receiving you again.Best regardsFront desk
5 out of 5
by A verified traveler

Posted 30 Jun 2024
Although it was not why we chose the hotel it is an excellent base for coming to or leaving Bilbao. Very handy for the airport without in any way feeling like an”airport hotel”. Nice indoor pool and classy pitch and putt attached
5 out of 5
by A verified traveler

Posted 17 Jun 2024
Facilities need updating. Restaurant was great and staff were very helpful
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 May 2024 on Hotels
3 out of 5
by A verified traveler

Décevant

Posted 19 May 2024 on Hotels
Le « palacio » est loin d’être à la hauteur de son nom. Le personnel était peu souriant et peu avenant. Les demandes faites lors de la réservation (ex: deux lits) ne sont pas respectées. Nous étions deux voyageurs et nous avions une pauvre petite serviette…. Bref, notre arrivée ne s’est pas super bien passé et nous avons été déçus. La nourriture du restaurant est extrêmement dispendieuse et décevante. Une entrée de « cannelloni » (qui ne sont même pas des cannellonis en passant mais des espèces de rouleaux à la courge fourrés d’une espèces de purée accompagnés d’UNE petite carotte.) a 17€ servi par un air bête. Nous voyageons beaucoup et nous savions bien qu’au prix que charge l’hôtel pour une chambre, que n’étions pas pour être dans un « palacio », mais tout de même…. Extrêmement déçu.
5 out of 5
by A verified traveler

Very good choice

Posted 11 May 2024 on Hotels
Wonderful place, nice area, good restaurant and helpful staff
3 out of 5
by A verified traveler

Beautiful location in the mountains

Posted 18 Mar 2024 on Hotels
Having stayed here on two previous occasions, the location remains stunning and the cost reasonable depending on the season but overall the standards seem slightly reduced. The basic rooms are pretty basic (!) and if you’re looking for a hearty breakfast ahead of a long journey, the offering is meagre to say the least. The Bistro and the main restaurant offer pretty much the same menu and some items are excellent value whilst others seems overpriced. However the quality is fine. Beware a bread roll will cost you €1.50 but a glass of very decent wine can be as little as €2.40!
5 out of 5
by A verified traveler

Posted 1 Mar 2024
Wonderful, huge room. Great staff and excellent service. There is a young English gentleman (John?) working in the bar who was super. I have recommended this establishment to friends.
5 out of 5
by A verified traveler from Aurora

Posted 4 Dec 2023
The pool was a wonderful addition to this quaint place in the country, though still very close and convenient to the airport. The breakfast area is a beautiful glassed in setting looking into the countryside.
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