Ratings based on 109 Verified Reviews
4.0 Room cleanliness
3.7 Service & staff
3.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
The confirmation from Expedia said "check-in starts at 3:00 pm". We arrived at 6:10 pm, and there was nobody at the reception desk. There was a sign on the wall that said "check in 15:00 to 18:00". We did not know there was a 6:00 pm deadline for check in. We could not find anybody around, and no instructions for arrival after 18:00. And no communications from the hotel. I'm sure they must have known that there were more people with reservations that had no yet arrived. We came very close to just leaving and finding another hotel in town. In the end, we wish we had.
Some people outside said to call the number for the hotel. I did and got and older woman who seemed very irritated that I had called, and surprised. She finally told me that there would be someone at reception again at 8:00 pm (20:00). So we went for a drive around town and went to the grocery store, and got gasoline, and got back to the hotel at 8:00 pm. There were about 25 people in the lobby waiting to check in. Two ladies were trying to do it together. One was going through a stack of printed reservations. Of course, everyone else was checked in before we were, at 8:45 pm. Parking lot out back was full of potholes. We finally got into our room, above the reception lobby, at 9:00 pm. We had been driving all day and were so tired. They were having some kind of disco party on the ground floor, people smoking and talking right under our window for hours. Not much sleep. Small room.
Comment from Hotel Management
7 Nov 2024 by Elke Fröhlich, Hotel Management
Lieber Gast,In jeder Bestätigung stehen die Check In Zeiten drin,wenn man es nicht schafft bis 18:00 kann man uns telefonisch erreichen bevor man vor Ort ist.Es gibt viele Leute die es nicht schaffen, die aber Bescheid sagen, so das wir eine Lösung finden, bislang war dies kein Problem.Es waren auch keine 25 Leute in der Lobby die einchecken wollten, sondern Gäste die die zum Tanzabend gekommen sind.Es tut uns leid für die Unannehmlichkeiten
by A verified traveler
Posted 21 Jun 2024 on Hotels
Simple hotel. Room is pretty small. Has everything you need, but nothing else.
by A verified traveler
Posted 1 Jun 2024
This property is not convenient to where all the action is in this town and is a sketchy part of town off the beaten track. There is NO Air Conditioning at this property, just a fan in the room, if you are on the first floor and open the window, anyone walking past can see straight into your room. There was a lot of guests 'hanging around' in the car park late on Friday night and lots of doors slamming until at least midnight. The room we had was tiny, no coffee maker or hair dryer in the room. Felt like a prison. There are many other choices closer to the adorable villages, we only stayed here as it was a last minute choice and all that was available.
by A verified traveler
Posted 5 May 2024 on Hotels
Place smells like smoke and couldn’t use my card
Comment from Hotel Management
10 May 2024 by Management of the Augustus Hotel Bernkastel, Hotel Management
Dear Anonymous,Thank you for sharing your recent experience at the Augustus Hotel Bernkastel.Regarding the payment issue you encountered, it appears that your card was declined due to insufficient credit. Despite multiple attempts to resolve the matter and suggesting alternative payment methods, your refusal to cooperate raises concerns about potential fraudulent activity. We take the security of our payment process seriously and appreciate your understanding in this regard.As for the mention of a smoke odor, it's perplexing given our strict non-smoking policy within all guest rooms, which we diligently enforce. Considering that you never checked in to the hotel, due to non-payment as your card was declined multiple times and you did not wish to resolve the matter else, this comment raises questions about its accuracy.Sincerely,
by A verified traveler
Posted 22 May 2023
Staff was great. Hotel was lovely
by A verified traveler
Posted 18 Sep 2022
There was no hair dryer in the room. The shower is very small
Comment from Hotel Management
22 Sep 2022 by Ema Katrin Klos, Hotel Management
Thank you for your feedback.As you can see on the booking portals, our homepage and the information sheet displayed at the reception, you are welcome to borrow a hairdryer at our reception.With kind regardsAugustus-Team
by A verified traveler
Good value overnight stop
Posted 27 Aug 2022 on HotelsGood value overnight stop. The Zylinderhaus museum restaurant is only 5 mins walk from the hotel and serves good food until 9pm. Unfortunately the museum itself which has a large collection of old cars and motorbikes closes at 6pm so we were too late to see it.
Comment from Hotel Management
30 Aug 2022 by Ema Katrin Klos, Hotel Management
Thank you for your positive review.We are glad that you enjoyed your stay with us.Please visit us again when you are in the area.With kind regardsAugustus-Team
by A verified traveler from Brooklyn
Posted 18 Jun 2022
Seriously budget hotel. Room so small had to step outside to change your mind! No amenities.
Comment from Hotel Management
18 Jun 2022 by Ema Katrin Klos, Hotel Management
Thank you for your feedback.
It is a pity that you did not like it with us.
With kind regards
Augustus-Team
by A verified traveler
Posted 16 Jun 2022 on Hotels
A quick overnight stop. The hotel is very modern , very clean and perfect for a budget sleep stop. Our bikes were easily and well accommodated. The only drawback is a lack of restaurants in walking distance for dinner. There is an excellent shopping centre adjacent
Comment from Hotel Management
17 Jun 2022 by Ema Katrin Klos, Hotel Management
Thank you very much for your great review. I'm glad you enjoyed your stay with us. This makes us especially happy.
We would be happy to welcome you again soon.
With warm regards
Yours
Augustus Team
by A verified traveler
Posted 12 Jul 2020 on Hotels
