Ratings based on 583 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Calgary
Posted 7 Nov 2024
The staff were amazing. They were extremely helpful. The hotel was steps away from the train station which was perfect when dragging around our luggage. The hotel is also in a great location for exploring the Old city. I would recommend it.
by A verified traveler from Port Alberni
Posted 26 Oct 2024
by A verified traveler
Posted 22 Sep 2024
The lady in front desk service is very kind and helpful!
by A verified traveler from Healdsburg
Posted 19 Sep 2024
1-star hotel with 3-star prices. Filthy, stained carpets in the hallways. Very small room.
by A verified traveler
Posted 19 Sep 2024
Location is great! I was denied luggage holding. Washrooms had very limited supply of everything (provided 1 of each (shower cap, soap, cotton swabs) for a room of 3 people). Stains noted on the carpet.
by A verified traveler
Posted 3 Sep 2024
This hotel is in a great location for the station .
It also suited us because one of our key chosen activities in Bern was floating / swimming in the river Aare. There is a free lido resort style space that is only a 10 minute walk down hill . I understand it’s only open from June to mid September. The open air pool ‘s are totally free and you can gain access to float down the river . We spent the most of our 2 .5 days stay in the lido.
One of the reasons for picking this Hotel was it mentioned that you could use the partner Hotel called the Ambassador for their pool. Due to the local outdoor facilities available close by we didn’t need to use this. If you did apparently you ask Reception to call ahead . Useful to know if travelling in non summer months.
The hotel itself is very run down , it feels like a 3 star in terms of decor . Dated carpet ,old fashioned painted white walls . Our bedroom was so narrow you could not walk around the bed without turning our body side ways .- literally less than 50 cms . We stayed in room 306 . Other room of the same category are not the same they are larger. Our sons stayed in room on 2 nd floor and much more space .
Also useful to know that you get free use of the bus in the city of Bern included with your room rate. You need to process a code on your check in information. This is applicable to any hotel you staying in because the tourist tax we have found the ins Switzerland they haven’t always been forthcoming and telling thi
by A verified traveler
Posted 24 Jul 2024
I have been using this hotel for 30 years and love it each time I visit. Breakfast is good and I love the proximity to the train station and shopping.
by A verified traveler
Posted 18 Jul 2024
Excellent staff. Clean. Best hotel on our trip through Europe!
by A verified traveler
Posted 15 Jul 2024
Very close to train station. Very walkable to old town Bern and/or quick bus ride. Very helpful with storing our luggage as we arrived before check-in.
by A verified traveler
Great option for out of town travelers
Posted 8 Jul 2024 on HotelsGood hotel with a great location near the train station. The room was very comfortable although it didn't have air conditioning. The staff were all very friendly.
Be prepared for city noise. Our room faced the street so we were expecting it.
We loved the free transit passes (covered by the hotel city tax)
