Ratings based on 967 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
The property is really nice. Our biggest problem was that our room was at the end of the hall and threw a doorway where our room and two others were located. All overhead lights in that hallway were out. We asked the first night that at least one of them be replaced because it was so dark. It never happened. It would get worse later in the evening as they would cycle more and more lights off in the hallway. Also no conditioner or lotion products left in the room and no washcloths, so just be aware you may need to bring your own.
by A verified traveler
Posted 20 Nov 2024
Staff very Nice. I only have issue with room temperature as it was not warm.
Comment from Hotel Management
20 Nov 2024 by Yavuz Yetgin, General Manager, Hotel Management
Dear Divesh,Thanks for your review about our hotel.We are delighted that you enjoyed the impeccable condition of our hotel and the high level of service provided by our attentive staff. It's heartening to know that the cleanliness of your room met your expectations, and that our room amenities contributed to a comfortable stay. However, we regret to hear about the temperature issue you encountered. We apologize for any discomfort this may have caused and assure you that our team is dedicated to ensuring that every guest enjoys a cozy and well-regulated environment throughout their stay. Finally, we are pleased that our professional team made a positive impression on you. We take pride in our staff's commitment to providing exceptional service and ensuring that all guests have a memorable experience at Vienna House by Wyndham Andel's Berlin.We are hoping to welcome you back in the future. All the best.Yavuz Yetgin, General Manager
by A verified traveler
Posted 14 Nov 2024
Hotel is in a good location with plenty of transport options to other parts of the city, very easy to get from the airport.
Hotel is clean and well maintained with excellent dining options (albeit quite expensive)
Rooms are fairly large and have all the amenities that you would expect, very clean and modern.
Throughout my stay I had two ongoing issues, the room was so warm that the window required to be open, the issue here is that there are trains that run all through the night so sleeping was extremely difficult. I would stay here again but would ask for a road facing room(which might help with the train noise)
Comment from Hotel Management
18 Nov 2024 by Yavuz Yetgin, General Manager, Hotel Management
Dear David, Thank you for taking the time to share your review.We are delighted that you appreciated the cleanliness, the well-maintained facilities and the modern amenities of our rooms. It is pleasing to hear that the size of our rooms met your expectations and provided the comfort you needed during your stay.Nonetheless, we apologize for the inconvenience caused by the room temperature and the external sounds from the nearby trains. We understand how important a good night's sleep is and regret that this issue impacted your rest. For future visits, we suggest requesting a room facing the inner court, which tends to be quieter and should provide a more peaceful environment.Finally, we are pleased that you found our hotel's location convenient, with easy access to various parts of the city and the airport. Our proximity to key transport links, including the Landsberger Allee S-Bahn station, is indeed one of the highlights for our guests.We hope we will have the opportunity to see you again in the future. Best regards,Yavuz Yetgin, General Manager
by A verified traveler
Posted 13 Nov 2024
I really enjoyed staying at this hotel
Comment from Hotel Management
14 Nov 2024 by Yavuz Yetgin, General Manager, Hotel Management
Dear Mohamad, Thank you very much for this kind review of your recent stay.We are delighted that you enjoyed the impeccable cleanliness, outstanding condition of our hotel, and the service provided during your stay. It is great that you appreciated the room amenities, complete with a flat-screen TV, complimentary Wi-Fi, and coffee/tea making facilities to enhance your experience with us.We look forward to seeing you again soon.Best regards,Yavuz Yetgin, General Manager
by A verified traveler
Posted 8 Nov 2024
The beds where very comfortable, big and chic Rooftop Bar and entry. Right in front of the Velodrome and Public transport.
Comment from Hotel Management
12 Nov 2024 by Yavuz Yetgin, General Manager, Hotel Management
Dear Marie, Thank you very much for your kind review.We are delighted that you found our beds to be comfortable and our rooftop bar to be chic, offering an elegant entrance to our establishment. It is great to hear that our location, right in front of the Velodrome and easily accessible public transport, added value to your stay at Vienna House by Wyndham Andel's Berlin.It would be a pleasure to welcome you back. Best wishes,Yavuz Yetgin, General Manager
by A verified traveler
Posted 3 Nov 2024
Vienna House by Wyndham Andel's Berlin was a fantastic hotel with a great choice of amenities As it's placed a bit further out from central Berlin travelling out was always required to go anywhere, but this isn't an issue as the hotel is situated right next to the tram stop and there is also a U-Bahn station nearby. The spa and fitness room in the hotel was a great addition and there was a great bar with city-wide views on the 14th floor. The continental breakfast buffet had ample variety.
Comment from Hotel Management
4 Nov 2024 by Yavuz Yetgin, General Manager, Hotel Management
Dear Hiren, Thanks for your review about our hotel.We are thrilled to hear about your positive impressions of our hotel.We're delighted that you appreciated the hotel's amenities, such as our well-equipped spa and fitness room, and the panoramic views from our 14th floor bar. It's also great to know that our continental breakfast buffet met your expectations, providing a variety of choices to start your day. Additionally, we're pleased that our location, conveniently next to the tram stop and close to the U-Bahn station, added value to your stay.We are hoping to welcome you back in the future. All the best.Yavuz Yetgin, General Manager
by A verified traveler
Posted 2 Nov 2024
Very nice facilities. Very modern. (Be ready for nude, co-ed saunas!) Only negative: concierge neglected to follow through on our wake up call.
Comment from Hotel Management
4 Nov 2024 by Yavuz Yetgin, General Manager, Hotel Management
Dear Sophie, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you appreciated our modern facilities and the contemporary ambiance of our hotel. Our spa area, complete with saunas, is indeed designed for relaxation and we're pleased it made a positive impression.Nonetheless, we regret to hear about the oversight with your wake-up call. We understand how important it is to start your day on time, especially when you have plans or a schedule to adhere to. Please accept our sincerest apologies for any inconvenience this may have caused. We are reviewing your comments with our team in order to ensure our usual high standards going forward.Finally, we hope you enjoyed the additional amenities and the comfort provided in your room. Our commitment to offering a memorable stay is reflected in the attention to detail and the quality of the amenities we provide.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Yavuz Yetgin, General Manager
by A verified traveler
Posted 14 Sep 2024
Not a 4 star hotel in my view, as the room experience was poor with freaky shower, no English TV, one complimentary bottle of water for 10 days, and towels that had seen better days
Comment from Hotel Management
14 Sep 2024 by Yavuz Yetgin, General Manager, Hotel Management
Dear Douglas,Thank you for taking the time to share your feedback.We are sorry that your stay did not fully meet your expectations. We understand that a refreshing shower is an important part of the guest experience, and we regret to hear that yours did not meet our standards. Furthermore, we acknowledge the importance of offering a range of television channels, including those in English, and we apologize for any inconvenience this may have caused. With regards to the bottled water, our policy includes a complimentary bottle upon arrival, and we're sorry if this was not made clear. Additionally, we take the quality of our towels very seriously and regret that they did not meet your expectations on this occasion.Moreover, we strive to maintain impeccable cleanliness throughout our hotel and are disheartened to hear that you found our efforts less satisfactory. It is also concerning to note your comments on the condition of our hotel and the room amenities, and we will be looking into these matters. We take pride in our service and are disheartened that we did not live up to your standards during your visit.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Yavuz Yetgin, General Manager
by A verified traveler
Posted 14 Sep 2024
The TV didn't connect to any English language channels and in a 10 day stay, i received one complimentary bottle of water, which is not how a supposedly 4 star hotel should treat its guests
by A verified traveler from South Hempstead
Posted 22 Aug 2024
Very large hotel in spreadout area with broad streets, not particularly walkable, but great S-Bahn and streetcar connections right outside to get around easily (get a multi-day pass!). Hotel should create a smoking area that is not right in front of the main entrance, so one has to walk around people and through a wall of smoke. Odd choice. Nice lobby and bar, good staff. My floor had an odd issue with multiple electronic door locks not working all of a sudden, so I had to call security to get into room: a big hassle for 2 days as they assessed, but then they finally gave me a new room once they realized it wasn't a quick fix.
Comment from Hotel Management
27 Aug 2024 by Michael Lutz, General Manager, Hotel Management
Dear Neil, Thank you for taking the time to share your review.We are pleased that you appreciated our lobby and bar, the professionalism of our staff, and the overall condition and cleanliness of our hotel. The thoughtful design of our lobby and the dedication of our team are integral to the warm atmosphere we strive to provide for all our guests.Nonetheless, we sincerely apologize for the inconvenience caused by the electronic door locks and understand how frustrating such issues can be. We are also taking note of your suggestion regarding the placement of the smoking area to ensure the comfort and well-being of all our guests upon entering our establishment.Finally, we are delighted that you found our location convenient for accessing the S-Bahn and streetcar connections, making it easy to explore the vibrant city of Berlin. It is wonderful that you also enjoyed the amenities in your room, designed to provide a comfortable and relaxing experience for our guests.We hope we will have the opportunity to see you again in the future. Best regards,Michael Lutz, General Manager
