Ratings based on 113 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
The apartment had everything you could possibly need. Fully equipped kitchenette, desk space to work at and plenty storage to place all of your items. The place was very clean and service was provided a couple times a week with changing bed sheets and towels. Only thing I would have liked is having a couch in the living room instead of two chairs. Would have been a bit more comfortable. Other than that, great place for a decent price.
by A verified traveler from Fatih
Posted 22 Oct 2024
The elevator is always broken. When I checked out and I was on the 4th floor with 4 suitcases, the elevator was also broken and I had to carry 4 suitcases down. The heating does not work even though I asked more than once to fix it.
Comment from Hotel Management
29 Oct 2024 by Rezeption, Hotel Management
Hello MHD SUBHI,Thank you very much for your review and also for the time you have invested in this.We apologize for the inconvenience during your stay. We have forwarded your review to the relevant department and hope to welcome you back soon. Hopefully we will have improved for you by then.The elevator has already been repaired.Best regards,Your SMARTments business team Berlin-Karlshorst
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Rezeption, Hotel Management
Thank you for taking the time to tell us about your experience in our house. We are glad to see that you enjoyed your stay. We would be happy to welcome you again.Your SMARTments business team Berlin-Karlshorst
by A verified traveler
Posted 5 Oct 2024
Great clean, modern spacious apartment. Good location right next to station, easy transfer from airport on train. Very comfortable bed. Very small kitchen area, but only had breakfast in and good fridge and microwave and coffee machine. Stayed in autumn, perfect temp in apartment, but imagine it may be very hot in height of summer. Overall great stay.
Comment from Hotel Management
14 Oct 2024 by Rezeption, Hotel Management
Thank you for taking the time to tell us about your experience in our house. We are glad to see that you enjoyed your stay. We would be happy to welcome you again.Your SMARTments business team Berlin-Karlshorst
by A verified traveler
Posted 3 Oct 2024 on Hotels
Comment from Hotel Management
14 Oct 2024 by Rezeption, Hotel Management
Thank you for taking the time to tell us about your experience in our house. We are glad to see that you enjoyed your stay. We would be happy to welcome you again.Your SMARTments business team Berlin-Karlshorst
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Rezeption, Hotel Management
Thank you for taking the time to tell us about your experience in our house. We are glad to see that you enjoyed your stay. We would be happy to welcome you again.Your SMARTments business team Berlin-Karlshorst
by A verified traveler from Santa Fe
Posted 12 Sep 2024
Perfect for a long term stay as well as short term. Fully stocked kitchenette and cafe downstairs. Wish the TV had an English option but otherwise was fantastic.
Comment from Hotel Management
14 Oct 2024 by Rezeption, Hotel Management
Hello, Michelle, Thank you for taking the time to tell us about your experience in our house. We are glad to see that you enjoyed your stay. We would be happy to welcome you again.Your SMARTments business team Berlin-Karlshorst
by A verified traveler
Posted 3 Sep 2024
No air conditioning, which was not clear on the property description and we assumed was provided. No parking or guest vehicle loading area at all. The next door cafe owner is unpleasant and the cafe inventory delivery uses the elevator, takes priority over guest use of the elevator. It is in a good location for public transportation and retail support, appears safe, building is relatively new.
Comment from Hotel Management
14 Oct 2024 by Rezeption, Hotel Management
Hello William,Thank you very much for your review and also for the time you have invested in this. We apologize for the inconvenience caused during your stay. This is absolutely not up to our standards.Our hotel description states that the hotel does not have air conditioning. I would also like to mention that the café does not work with us.Nevertheless, we look forward to welcoming you back soon.Best regards,Your SMARTments business team Berlin-Karlshorst
by A verified traveler
Posted 12 Jun 2024
Property is fine , customer service needs improvement
Comment from Hotel Management
9 Jul 2024 by Your SMARTments business Berlin Karlshorst Team, Hotel Management
Dear Allison, Thank you very much for taking the time to tell us about your experience. We take feedback very seriously since we want our guests to always feel comfortable and to come back to us with pleasure. We are sorry that your stay seems not to have met your expectations. For the next time, please contact us directly at the reception during our opening hours, we help our guests with pleasure. Have a nice day! Best regards, Your SMARTments business Berlin Karlshorst Team
by A verified traveler
Posted 10 Jun 2024
Great affordable option, right by the station. A little loud and the room is quite hot, but that is to be expected.
Comment from Hotel Management
14 Oct 2024 by Rezeption, Hotel Management
Hello Jude, Thank you for taking the time to tell us about your experience in our house. We are glad to see that you enjoyed your stay. We would be happy to welcome you again. Your SMARTments business team Berlin-Karlshorst
