Ratings based on 15 Verified Reviews
4.8 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Aug 2024
The apartments are very nice. However, they could not fix the A/C buttons during the 2 1/2 weeks that I stayed there. I had to push the buttons every hour to adjust the temperature. Otherwise, the stay was very nice. The dryer downstairs did not work the second time I had to wash my clothes.
Comment from Hotel Management
12 Aug 2024 by Hong Guan Lee, Hotel Management
Dear Britta,Thank you for taking time to rate your stay and write us your feedback.We apologize about the air-conditioning. We hope to have this rectified soon, as getting an appointment especially during the summer months is not an easy task.Nevertheless, we hope that you will stay with us again!All the best!
by A verified traveler
Posted 18 Sep 2023
Liked the innovative, affordable, clean and spacious stay.
by A verified traveler
Posted 31 Jul 2023 on Wotif
Good place to stay, close to Ku'damm.
Absolutely clean, well maintained.
And a special thanks to MariaRosa, who looks after the property, very well done, we felt home!
Comment from Hotel Management
31 Jul 2023 by Mariarosa SMARTments City West, Hotel Management
Dear John,I hope you had a safe trip back home.Thank you for your kind words, I am really glad you fully enjoyed your stay at SMARTments.I wish you a good dayMariarosa Tasca - Front Office Manager - SMARTments Berlin City West
by A verified traveler
Posted 16 Mar 2023 on Hotels
by A verified traveler
Posted 27 Oct 2022 on Travelocity
by A verified traveler
Posted 28 Sep 2022 on Hotels
Very convenient location, just 2 blocks from the U and S lines and grocery store. Felt very safe, good security. I liked having a person on site for assistance. Room was perfect for my 8 day stay.
I did not like that there were no sheets on the bed, just a comforter.
Comment from Hotel Management
5 Oct 2022 by Hong Guan Lee - Front Office, Hotel Management
Dear Dwayne,Thank you for taking time to review us with full points and leaving us your feedback. The reception is on duty in the weekdays, I am sorry if you didn't get to meet the colleague. Otherwise, we have a hotline round the clock, in case you have any questions. It is unusual that there was no sheets on the bed. We use jersey sheet, on every bed. It is not the linen type. Should you return to stay with us again, please be informed that we can be reached either per telephone or email, when the reception is no more on duty. You can find this on our Smartments business homepage or on the visitor card or chat with a colleague through our homepage. If you have any more questions, please feel free to contact us again.
Recommended
for Business Travelersby A verified traveler
Posted 7 Mar 2017
Good value for the money, good kitchen, would have liked reading light by the bed.
by A verified traveler
Posted 29 Nov 2023
Super Preis- Leistungsverhältnis!!!
Comment from Hotel Management
29 Nov 2023 by SMARTments Berlin City WEST, Hotel Management
Guten Tag Prof. Wienhausen,wir freuen uns, dass Sie Ihr Aufenthalt wohl genossen haben.Ich wünsche Ihnen einen schönen NachmittagMariarosa Tasca - Front office ManagerSMARTments Berlin City West
by A verified traveler
Posted 25 Nov 2023
Danke für das tolle Upgrade!!!
Comment from Hotel Management
29 Nov 2023 by SMARTments Berlin City WEST, Hotel Management
Guten Tag Prof Wienhause,sehr gerne!Ich wünsche Ihnen einen schönen TagMariarosa Tasca - Front office Manager -SMARTments Berlin City West
by A verified traveler
Posted 31 May 2022
Muy bien situado en una buena zona de Charlottenburg cerca de la estación Bahnhof Zoologischer Garten que da acceso en pocos minutos a buena parte de Berlin y alrededores como Potsdam o el aeropuerto. Muy tranquilo en calle bastante silenciosa. En este caso Studio XL en planta baja tal vez no el más bonito y se nota la falta de sofá que se ve en las fotografías de otros de similar categoría. Cocina muy bien equipada pero con alguna falta de iluminación. Baño que es más bonito que funcional. En general excelente valor por el precio pagado.
Comment from Hotel Management
4 Jul 2022 by SMARTments Team, Hotel Management
Dear Manuel,
I hope you are doing fine.
thank you for you kind words
we will let our management know about your complains regarding the lack of sofa, every suggestions help us to ameliorate our service
we wish you all the best
have a good day
SMARTments Team
