Ratings based on 708 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Oct 2024
by A verified traveler
Posted 27 Sep 2024
We put our passports and other important documents in safe and the day of departure it wouldnt open even though we had opened it multiple times . and since theres no reception desk we had to make calls and am hour later someone came and openrd it but now it delayed out departure..also they ac unit in the room to make it cool also made it hot since the hose thats suppose to blow hot air out of the room kept it in..then the elevator was stuck on the 5th floor for a day luckily we were on the second floor couldnt imagine trying to lug full suitcases and bags down from the 5th floor
Comment from Hotel Management
30 Sep 2024 by Giulia from Numa Guest Experience Team, Hotel Management
Dear Alfred,Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay, especially the inconvenience caused by the safe and the AC unit, as well as the elevator being stuck on the last day. We understand how this must have impacted your departure and overall experience. We will report your message to our team to ensure these matters are addressed promptly. Additionally, we will get in touch with you directly regarding your stay. Thank you for bringing this to our attention.Best regards,
by A verified traveler
Posted 8 Sep 2024
The building/room aircon wasn’t working so you had to use portable units in each room.
Comment from Hotel Management
9 Sep 2024 by Numa Guest Experience Team , Hotel Management
Dear Nigel,We are thrilled to hear that you had a great experience with us. We hope our portable Air-conditioning made your stay a pleasant one. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,
by A verified traveler
Posted 12 Jun 2024
by A verified traveler
Good!
Posted 9 Jun 2024 on HotelsIt was a very nice place to stay at. Close to all locations!
Comment from Hotel Management
10 Jun 2024 by Numa Guest Experience Team , Hotel Management
Dear Camilla,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,
by A verified traveler
Posted 30 Apr 2024
by A verified traveler
Posted 9 Apr 2024 on Hotels
The apartment was clean, modern and well-designed, and we had a lovely spacious balcony. It had everything we needed for a week's stay (the ironing board and iron are located in a shared laundry room, and there are recycling facilities in the basement). The aparthotel is in an area full of lovely cafes and restaurants, which was very convenient. The sound insulation was great; we didn't have any issues with noise, either from the street or other apartments. The team are very responsive via WhatsApp, and having a key code rather than a physical key or card to access the building and the apartment was convenient. We would be back in a shot!
Comment from Hotel Management
10 Apr 2024 by numa Guest Experience Team, Hotel Management
Dear Guest,We want to thank you for your kind words! We are thrilled to hear that you enjoyed your stay and had a good time at numa. Thank you for the easy communication during your stay. We're incredibly pleased to read that you enjoyed your stay and that we were able to support you. We look forward to welcoming you back for many more such soulful experiences in the future. Best regards,numa Guest Experience Team
by A verified traveler
Posted 14 Mar 2024 on Hotels
Comment from Hotel Management
27 Mar 2024 by numa Guest Experience Team, Hotel Management
Dear Benjarong,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team
by A verified traveler
Posted 12 Mar 2024 on Hotels
Comment from Hotel Management
27 Mar 2024 by numa Guest Experience Team, Hotel Management
Dear Kyung,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team
by A verified traveler
Posted 8 Mar 2024 on Hotels
Comment from Hotel Management
27 Mar 2024 by numa Guest Experience Team, Hotel Management
Dear Chanpory,Thank you so much for your rating. It would help us a lot if you could share your experience during the stay so that we can investigate from our side and get back to you with your feedback.Best regards,numa Guest Experience Team
