Ratings based on 154 Verified Reviews
4.4 Room cleanliness
3.8 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Oct 2024
great location between a few train lines
short walk to large shopping district
staff was friendly, available & informed
Comment from Hotel Management
22 Oct 2024 by Nena Apartments Metropolpark, Hotel Management
Hey Joel,It sounds like you had a brilliant time discovering the city and the shopping district! We're chuffed to bits that our location was a winner for you. And our staff? They're always on the ball, ready to help out and share their knowledge. Next time you're in town, we hope you’ll drop by for another visit. Until then, take care!Lovely regards,Nena Apartments
by A verified traveler
Posted 3 Oct 2024
The property is fine for a short stay but it is basic and beds uncomfortable. No functioing Wifi either.
We had several issues with equipment not working and layout doesn't work for a long stay as kitchen in one of the bedrooms, as is the TV which due to basic nature only had two English news channels.
Clean quiet safe and very walkable into town with close grocery stores and public transport.
Comment from Hotel Management
22 Oct 2024 by Nena Apartments Metropolpark, Hotel Management
Hey Iain,We're delighted to hear that our property's prime location and safety measures met your expectations. We're all about making sure our guests can relax in peace after a day of exploring the town.Sorry to hear that some of the apartment features didn't quite hit the mark. Our quirky layout and basic amenities are part of our charm but we understand it might not be everyone's cup of tea. And we're really sorry about the Wi-Fi - it's usually zippy and reliable. Your feedback is super helpful in making sure we continue to up our game and provide the best experience for our guests. We hope you'll consider us again for a short stay in the future.Lovely regards,Nena Apartments Team
by A verified traveler
Posted 2 Oct 2024
Apartment was very simple. Plenty of space and big bed.
TV did not work and no one came to fix it,
Very cold and could not get heat. The bathroom wall heater came on at our last night.
Location is great. If you just need a place to sleep then Nena is good.
Comment from Hotel Management
22 Oct 2024 by Nena Apartments Metropolpark, Hotel Management
Hey Lucille,We're all ears for your feedback, and it's brilliant that you enjoyed the spaciousness of our apartment and our prime location. A big bed and lots of space - that's what we like to hear! About the heating and TV situation, we're really sorry you had to face that. In the spirit of providing a chill and comfortable stay, these are issues we certainly don't want our guests to experience.We're all about providing a comfy and hassle-free stay, not just a place to sleep. We hope you'll swing by again to experience that.Lovely regards,Nena Apartments Team
by A verified traveler
Great apartment in the heart of berlin
Posted 16 Jul 2024 on HotelsFriendly helpful staff and good communication which is essential as it’s not obvious to find. Excellent location to get you round this wonderful city
by A verified traveler
Would return!
Posted 30 Jun 2024 on HotelsI loved the staff and how attentive they were. They made the check in process so easy. We did get a bit lost trying to get into the building but they were able to meet us in the front and guide us in. I also appreciated the rooms. The rooms were very clean and neat. We were a a good size group and appreciated the location and the fact that we were able to find them so last minute.
by A verified traveler from Niagara Falls
Posted 22 May 2024
Large clean modern apartment.
by A verified traveler
Great location in Berlin
Posted 7 May 2024 on HotelsGreat location and lovely room with everything we needed although they had an issue with wifi while we were there
by A verified traveler
Posted 17 Dec 2023 on Hotels
The receptionist Daniel was the friendliest and most helpful hotel staff I’ve ever dealt with and I stay at around 90 different hotels each year. I HIGHLY recommend this place if you will be in the area for leisure.
by A verified traveler
Posted 10 Nov 2023
Excellent apartment, beautiful building and friendly and attentive staff.
by A verified traveler
Posted 4 Oct 2023 on Hotels
