Ratings based on 973 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Stefanie Zühlsdorf Concierge & Guest Relation, Hotel Management
Dear Jeanthank you for your rating.Warm regards from Berlin
by A verified traveler from Bridgnorth
Posted 18 Dec 2024
Comment from Hotel Management
19 Dec 2024 by P. Goehler, Hotel Management
Dear Rhys,thank you very much for taking the time to share your experience with us, which you made during your stay in our NH Collection Berlin Mitte at Checkpoint Charlie.We would like to apologize if our house and our service did not meet your expectations. We have discussed your feedback with the concerning departments in order to be able to offer our guests an even better service in the future.We hope you had a good trip back home and we are looking forward to welcome you again with us or at another NH Hotel.With kind regardsP. GoehlerGuest Relation Manager
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
19 Dec 2024 by P. Goehler, Hotel Management
Dear Ridge,thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a feedback.We are very glad that you had a pleasant stay with us and enjoyed our extraordinary NH Collection Service. We hope you had a good trip back home and we are looking forward to welcome you again soon. With kind regardsP. GoehlerGuest Relation Manager
by A verified traveler
Posted 11 Dec 2024
Great location & very clean rooms. The hotel was decorated beautifully for Christmas. The beds are so comfortable! We also enjoyed the bar downstairs. Would definitely stay here again!
Comment from Hotel Management
19 Dec 2024 by P. Goehler, Hotel Management
Dear Jean,It's delightful to hear that you enjoyed your stay with us at the Hotel NH Collection Berlin Mitte am Checkpoint Charlie. We pride ourselves on maintaining a clean and comfortable environment for our guests, and I'm glad that we were able to meet your expectations in this regard.It's always heartwarming to hear that our festive decorations added a touch of joy to your experience. Our team takes great pleasure in creating a homely and festive atmosphere during the holiday season.Your kind words about the comfort of our beds and the enjoyment you found at our bar downstairs are greatly appreciated. We strive to provide our guests with a comprehensive experience, and it sounds like we hit the mark for you.We look forward to welcoming you back for another comfortable and enjoyable stay in the future.Best Regards,P. GoehlerGuest Relation Manager
by A verified traveler
Posted 9 Dec 2024
Great hotel in the centre of Berlin recommended to me by a friend. The location is great to explore most of the landmarks.
The rooms were clean and spacious and free drinks are offered in lieu of housekeeping which we found useful and green as we were only there three nights so didn't really need housekeeping.
Reception were very helpful and we asked for slippers which were brought to our room.
The breakfast was fantastic and set us up for the day so we didn't need to eat till dinner in the evening.
Comment from Hotel Management
19 Dec 2024 by P. Goehler, Hotel Management
Dear Emma,Dear Guest,It's wonderful to hear that your stay at the NH Collection Berlin Mitte am Checkpoint Charlie was a pleasant one. We're glad the central location was advantageous for your exploration of Berlin's landmarks. Your appreciation for our clean and spacious rooms, as well as our eco-friendly approach to housekeeping, is highly valued. Your satisfaction is important to us, and we're pleased that our attentive reception team could assist with your requests.We're delighted that our breakfast offerings were to your liking and that they fortified you for your day's adventures. We look forward to welcoming you again in the future.Best Regards,P. GoehlerGuest Relation Manager
by A verified traveler
Posted 1 Dec 2024
Upon arrival we were greeted by friendly reception staff and an easy check-in process. After checking in we went to our room and were pleasantly surprised to find it had been decorated with a Christmas theme, a Christmas bow on the door, a tree with baubles and lights in the room, Christmas rugs, fairy lights around the windows and wall transfers, which all added to the seasonal cheer. After about an hour staff attended our room to check everything was to our liking and delivered some small Christmas gifts of chocolates, sweets and a personalised welcome note. This was all unexpected, but gratefully received and enjoyed.
The room was comfortable and well appointed with all the facilities we needed.
We were pleased with our stay at this NH hotel and would definitely book again in future.
Comment from Hotel Management
4 Dec 2024 by Stefanie Zühlsdorf - Concierge & Guest Relation, Hotel Management
Dear Kebba,We are very pleased to receive your warm feedback. It's great to hear that you enjoyed the Christmas decorations in your room and appreciated the unexpected gift. This reflects our desire to make every stay unique and enjoyable for our guests. We are honored that you chose the NH Collection Berlin Mitte hotel at Checkpoint Charlie for your stay and that you were satisfied with the facilities and comfort of your room. We welcome you at any time and look forward to welcoming you again in the future.With kind regards,
by A verified traveler
Posted 29 Nov 2024
Liked the shower.
Comment from Hotel Management
30 Nov 2024 by P. Goehler, Hotel Management
Dear Alyson,thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a feedback.We are very glad that you had a pleasant stay with us and enjoyed our extraordinary NH Collection Service. We hope you had a good trip back home and we are looking forward to welcome you again soon. With kind regardsP. GoehlerGuest Relation Manager
by A verified traveler
Posted 27 Nov 2024
Excellent service, utilised their breakfast buffet and held our suitcases on the last day which was a great help. Easy to book a taxi from the hotel and very close to all main attractions.
Comment from Hotel Management
30 Nov 2024 by P. Goehler, Hotel Management
Dear Hannah,thank you very much for your kind feedback and for staying at our NH Collection Berlin Mitte Hotel. We are very glad that you enjoyed our friendly staff and our very convenient location within the heart of the city. We hope you had a good trip back home and we are looking forward to welcome you again soon.With kind regardsP. GoehlerGuest Relation Manager
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
30 Nov 2024 by P. Goehler, Hotel Management
Dear Zahra,thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a feedback.We are very glad that you had a pleasant stay with us and enjoyed our extraordinary NH Collection Service. We hope you had a good trip back home and we are looking forward to welcome you again soon. With kind regardsP. GoehlerGuest Relation Manager
by A verified traveler from Wolverhampton
Posted 19 Nov 2024
Comment from Hotel Management
30 Nov 2024 by P. Goehler, Hotel Management
Liebe Stefanie,vielen Dank für Ihr super feedback. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns im Herzen der Hauptstadt genossen- und sich bei uns rundum Wohl gefühlt haben. Wir hoffen Sie hatten eine angenehme Heimreise und freuen uns auf Ihren nächsten Besuch bei uns im NH Collection Berlin Mitte.Mit freundlichen GrüßenP. GoehlerGuest Relation Manager
