Ratings based on 382 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2024
We stayed here because my husband was participating in the Berlin Marathon. NH Alexander Platz has the perfect location outside the Downtown area. However, transportation was a few steps away, from the train/metro stations to the busses. Uber or taxis are also very common and safe. We had a wonderful view from our bedroom of the famous TV station. Their breakfast buffet was the perfect wellness buffet that we have had in a while. All personal are very friendly.
Comment from Hotel Management
23 Oct 2024 by Inmaculada Isla, Hotel Management
Dear Alessandra,Thank you for taking the time to share your experience at NH Berlin Alexanderplatz. We are delighted to hear that you and your husband enjoyed your stay with us during the Berlin Marathon.We are pleased that our location suited your needs, providing easy access to transportation options while offering a peaceful retreat from the bustling downtown area. It’s wonderful to know that you appreciated the convenience of nearby train and metro stations, as well as the availability of safe Uber and taxi services.We are thrilled that you enjoyed the view of the iconic TV tower from your room and that our breakfast buffet met your expectations for a wellness-focused start to the day. Your kind words about our friendly staff are greatly appreciated and will be shared with the team.Thank you once again for your feedback. We look forward to welcoming you back to NH Berlin Alexanderplatz in the future.Best regards,Inmaculada IslaDeputy Hotel ManagerNH Berlin Alexanderplatz
by A verified traveler
Posted 3 Oct 2024
Great
Comment from Hotel Management
11 Oct 2024 by Inmaculada Isla, Hotel Management
Dear Gloria,Thank you very much for this fantastic review, we hope your feedback will help your fellow travelers to choose the right hotel in the city center of Berlin. We are really happy to read you are so satisfied with our staff!We wish you all the best from Berlin. Kind regards from the entire staff,Inmaculada IslaDeputy Hotel Manager
by A verified traveler
Posted 1 Oct 2024
It’s a very pleasant hotel but there is not much in the immediate locality apart from a Lidl about 200 yds.
A little more attention to detail would have made the stay better. More than 1 tea bag, having to remind them to make up the room on one morning.
We were there the weekend of the Berlin marathon so it was full however I had specifically asked for a twin which intones said they didn’t have. Expedia had passed on the request with the booking but no one had looked until the day apparently. It eventually got sorted
Comment from Hotel Management
11 Oct 2024 by Inmaculada Isla, Hotel Management
Dear Christopher,Thank you for taking the time to share your feedback regarding your recent stay at NH Berlin Alexanderplatz. We truly appreciate your kind words about our hotel and are glad to hear that you found it pleasant.We apologize for any inconvenience you experienced due to the limited amenities in the immediate locality. We regret that the attention to detail during your stay did not meet your expectations. Your comments about the tea bags and the room service oversight have been noted. We strive to provide a comfortable and seamless experience for all our guests, and we will address these issues with our housekeeping team to ensure improvements are made.Regarding the room type request, we apologize for the mix-up and any inconvenience it caused, especially during the busy Berlin Marathon weekend. We understand how important it is to have your preferences honored, and we are sorry for the oversight. We will review our communication process with Expedia to prevent such occurrences in the future and ensure that special requests are handled promptly.We are glad to hear that the issue was eventually resolved, and we appreciate your patience and understanding. Your feedback is invaluable to us as it helps us improve our services and provide a better experience for our guests.Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back to NH Berlin Alexanderplatz and provide you with an even better stay in the future.Warm regards,Inmaculada IslaDeputy Hotel ManagerNH Berlin Alexanderplatz
by A verified traveler from Dubai
Posted 29 Sep 2024
Parking available
Comment from Hotel Management
1 Oct 2024 by Inmaculada Isla, Hotel Management
Dear Jamal,Thank you for your feedback regarding your recent stay at NH Berlin Alexanderplatz. We are pleased to hear that you found our parking facilities convenient.We look forward to welcoming you back for another pleasant stay.Best regards,Inmaculada IslaDeputy Hotel Manager
by A verified traveler
Posted 9 Aug 2024 on Hotels
by A verified traveler
Posted 1 Aug 2024 on Hotels
by A verified traveler
Lovely hotel
Posted 25 Jul 2024 on HotelsLovely hotel, clean, great breakfast, excellent shower and smellies, bed was great but too firm for us.
Tram just a short walk with plenty of connections.
Comment from Hotel Management
30 Jul 2024 by Inmaculada Isla, Hotel Management
Dear Guest,thank you very much for this fantastic review of our NH Berlin Alexanderplatz, we hope your feedback will help your fellow travelers to choose the right hotel in the city center of Berlin. We are really happy to read you are so satisfied with our hotel, breakfast and location!We wish you all the best from Berlin. Kind regards from the entire staff,Inmaculada IslaDeputy Hotel Manager
by A verified traveler
Posted 16 Jul 2024
by A verified traveler
Posted 7 Jul 2024 on Hotels
by A verified traveler
Posted 7 Jul 2024
Great!
Comment from Hotel Management
18 Jul 2024 by Inmaculada Isla, Hotel Management
Dear Alonso,thank you very much for your visit and review of our NH Berlin Alexanderplatz.Thank you very much for your fantastic rating.We would be very glad to see you again in our hotel.Your Team of the NH Berlin Alexanderplatz & Inmaculada IslaDeputy Hotel Manager
