Ratings based on 981 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
I enjoyed my stay at the hotel and had a good meal in the hotel restaurant on one evening. The hotel was a bit dated and on one day both lifts were not working which could have been a big problem.
Comment from Hotel Management
21 Dec 2024 by Michelle Stuke, Guest Relation Manager, Hotel Management
Dear John, Thank you for taking the time to share your review.We are delighted that you enjoyed your stay and the culinary offerings at our hotel restaurant, Hof Zwei, which prides itself on its innovative and modern dishes.However, we regret to hear about the inconvenience you experienced due to the elevators being temporarily out of service. We understand how this could affect the comfort of our guests, and we apologize for any disruption this may have caused during your visit. Our team works diligently to ensure all facilities are functioning correctly and efficiently for the convenience of our guests.Finally, we are pleased that you appreciated the cleanliness of your room and the overall service provided by our team. We strive to maintain our rooms to the highest standards and provide personal service to ensure a comfortable and memorable stay for all our guests.We hope we will have the opportunity to see you again in the future. Best regards,Michelle Stuke, Guest Relation Manager
by A verified traveler
Posted 6 Dec 2024
Hotel was excellent but it’s just a shame they take €100 euro for any potential expenses on the day you arrive but can’t refund it immediately on the day you leave. Was told it would take 5-7 working days. Next time I’ll be asking if they take cash and they can return the cash to me when I leave.
Comment from Hotel Management
10 Dec 2024 by Michelle Stuke, Guest Relation Manager, Hotel Management
Dear Fiona, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you enjoyed the pristine cleanliness of our rooms, the impeccable condition of our hotel, the quality of our services, and our well-appointed room amenities. It is always our aim to provide a comfortable and enjoyable experience for our guests.Nonetheless, we understand your concerns regarding the deposit policy and the time required for its refund. Our policy is a standard practice intended to cover incidental expenses during the stay. We would like to apologize for any inconvenience this may have caused and appreciate your patience as the pre-authorization is released automatically during check-out. The time it takes to appear in your account can depend on the client's bank.Finally, we are pleased that you found our service to be exemplary. Our team takes great pride in offering personal assistance to ensure that our guests have a memorable stay with us.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Michelle Stuke, Guest Relation Manager
by A verified traveler
Posted 5 Nov 2024
Excellent location.
Comment from Hotel Management
6 Nov 2024 by Michelle Stuke, Guest Relation Manager, Hotel Management
Dear Arnold, Thank you very much for this kind review of your recent stay.We are delighted that you appreciated the exemplary cleanliness of your room, the pristine condition of our facilities, and the attentive service provided by our staff, all of which are reflections of the high standards we strive to uphold at Mövenpick Hotel Berlin. It is wonderful that our central yet tranquil location near Potsdamer Platz added to the enjoyment of your stay, offering ease of access to public transport and proximity to the Mall of Berlin for shopping convenience.We look forward to seeing you again soon.Best regards,Michelle Stuke, Guest Relation Manager
by A verified traveler
Posted 30 Oct 2024
Great hotel. Attentive staff, good breakfast, elevators and stairs sufficient for number of guests, clean comfy room, close to subway station. TV could be updated to allow streaming from phone, WiFi could be more secure.
Comment from Hotel Management
31 Oct 2024 by Michelle Stuke, Guest Relation Manager, Hotel Management
Dear Paul, Thank you for taking the time to share your review.We're thrilled to hear that your stay with us met your expectations and left a lasting impression.We are delighted that you appreciated the attentive staff, our varied and hearty breakfast options, and the cleanliness and condition of your room. It's also pleasing to know that the elevators and stairs efficiently accommodated the needs of our guests.However, we understand that the ability to stream content from personal devices directly to the TV would enhance the in-room experience and acknowledge that the security of our WiFi is of utmost importance to our guests. We appreciate your bringing these matters to our attention.Finally, we are glad that our central location provided you with the convenience needed to explore the city and its amenities, and that the proximity to the subway station added value to your stay.We hope we will have the opportunity to see you again in the future. Best regards,Michelle Stuke, Guest Relation Manager
by A verified traveler
Posted 30 Oct 2024
Good for the price, excellent breakfast was included. Location nice but limited fine dining in area.
Comment from Hotel Management
31 Oct 2024 by Michelle Stuke, Guest Relation Manager, Hotel Management
Dear Michael, Thank you for taking the time to share your review.We are delighted that you found the value of your stay to be favourable and that our breakfast selection greatly met your expectations. It is wonderful to hear that you were satisfied with the cleanliness of our rooms, the condition of our hotel, and the level of service provided. We are equally pleased that the amenities within your room contributed to a comfortable and enjoyable stay.We hope we will have the opportunity to see you again in the future. Best regards,Michelle Stuke, Guest Relation Manager
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Michelle Stuke, Guest Relation Manager, Hotel Management
Dear Huw, Thank you very much for this kind review of your recent stay.We are really pleased we met your expectations.We look forward to seeing you again soon.Best regards,Michelle Stuke, Guest Relation Manager
by A verified traveler
Posted 17 Oct 2024
Loved the room. Great buffet breakfast. Station 2mins away. Some attractions nearby and I found all the central attractions walkable, though using the trains meant I could cram more in. If both the lifts were working I'd have probably given the hotel 5 stars.
Comment from Hotel Management
18 Oct 2024 by Michelle Stuke, Guest Relation Manager, Hotel Management
Dear Neil, Thank you for taking the time to share your review.We are delighted that you enjoyed the comfort of your room and our sumptuous buffet breakfast offerings. It's always a pleasure to hear that our guests can take advantage of our prime location, just a short stroll from the Anhalter Bahnhof S-Bahn train station and a variety of nearby attractions.However, we regret to hear about your experience with the lifts. While we strive to maintain all our facilities in top condition, occasionally unforeseen issues can arise, and we apologize for any inconvenience this may have caused during your stay.Nonetheless, we are pleased that you found the central location conducive to exploring the city and that it added value to your visit in Berlin, making it easier to experience more sights and attractions. Our aim is always to create an ideal base for our guests to explore the vibrant city landscape.We hope we will have the opportunity to see you again in the future. Best regards,Michelle Stuke, Guest Relation Manager
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Michelle Stuke, Guest Relation Manager, Hotel Management
Dear Ivan, Thank you very much for this kind review of your recent stay.We are really pleased we met your expectations.We look forward to seeing you again soon.Best regards,Michelle Stuke, Guest Relation Manager
by A verified traveler
Posted 6 Oct 2024
Not too far of a walk to the places we wanted to go. Very close to the subway, which was awesome. Has a restaurant and bar on site. Used the gym a couple of times and tried to use the sauna, but the last person left the door open so it wasn't up to temp and i didnt have enough time to wait. Overall happy with the stay and could see myself staying here again.
Comment from Hotel Management
8 Oct 2024 by Guest Relation Manager, Hotel Management
Dear Marc, Thank you for taking the time to share your review.We are pleased that you enjoyed our central location, the convenience of being near the subway, and the amenities like our on-site restaurant and bar. It's great to know that our gym facilities met your fitness needs during your stay.However, we regret to hear about the situation with our sauna not being ready for use. While it is typically a relaxing space for guests to unwind, we understand the inconvenience caused when it is not up to its proper temperature.Nonetheless, we are delighted that these experiences did not detract from your overall satisfaction with your stay at Mövenpick Hotel Berlin. Our location not only provides easy access to public transportation but also places guests within walking distance to numerous attractions and shopping options, like the Mall of Berlin.We hope we will have the opportunity to see you again in the future. Best regards,Michelle Stuke, Guest Relation Manager
by A verified traveler
Posted 6 Oct 2024
Free breakfast for guests, convenient public transportation. Had great time in Berlin and running marathon.
Comment from Hotel Management
8 Oct 2024 by Guest Relation Manager, Hotel Management
Dear Anthony, Thank you very much for this kind review of your recent stay.We are truly honored to receive such wonderful feedback from your recent stay at Mövenpick Hotel Berlin.We are delighted that you appreciated the complimentary breakfast, our efforts to maintain cleanliness and condition of the hotel, the service provided by our staff, and the room amenities designed for your comfort. It is also great to know that our proximity to public transportation added convenience to your Berlin marathon experience.We look forward to seeing you again soon.Best regards,Michelle Stuke, Guest Relation Manager
