Ratings based on 963 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
My 3rd time at this hotel and i must say its gone down hill, its clean but the staff are not welcoming atall can not even be bothered to say good morning, having said that the bloke behind the bar was first rate happy and chatty, altho the staff did nothing wrong i think most of them would benefit from a course in customer relations.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
3 Dec 2024 by Jessica Matschke, General Manager, Hotel Management
Dear Kulwinder, I am very sorry that we failed to meet your expectations, and something went wrong. Please accept my apologies for any inconveniences caused. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards,
by A verified traveler
Posted 13 Nov 2024
We stayed at the Mercure Checkpoint Charlie for three days in November, just before the 35th anniversary of the fall of the Berlin Wall. The area is dense with history, much of it dark. Excellent location, walkable, U-bahn, lots of restaurants. Our double room was huge and very well-appointed. Would definitely stay again.
Comment from Hotel Management
3 Dec 2024 by Jessica Matschke, General Manager, Hotel Management
Dear Mark, On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards,
by A verified traveler
Posted 2 Nov 2024
Comfortable and Quiet.
Comment from Hotel Management
3 Dec 2024 by Jessica Matschke, General Manager, Hotel Management
Dear John, Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. On behalf of my team, I would like to thank you for the top rating. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards,
by A verified traveler
Posted 1 Nov 2024
Great location. Lovely staff. Really huge room. Very pleasant for a family stay. Good breakfast. Fresh pancakes a huge hit with my son. Bar man lovely and remembered our order every evening. Loved it
Comment from Hotel Management
3 Dec 2024 by Jessica Matschke, General Manager, Hotel Management
Dear Karen, We are very happy that you felt so comfortable with us! We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff, we are very pleased that you gave us the highest rating. I will gladly pass along the great remarks on my team. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards,
by A verified traveler
Posted 31 Oct 2024
We had a very spacious family room, the location was ideal for getting around Berlin and the hotel was very comfortable.
Comment from Hotel Management
3 Dec 2024 by Jessica Matschke, General Manager, Hotel Management
Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. On behalf of my team, I would like to thank you for the top rating, and the great remarks on the room. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards,
by A verified traveler
Posted 23 Oct 2024
Breakfast was good but the same every day. It was a nice but oddly laid out suite. The toilet is by the front door which is quite far from the bedroom. Staff was polite but not very helpful.
Comment from Hotel Management
3 Dec 2024 by Jessica Matschke, General Manager, Hotel Management
Dear Mari, Thank you for your visit, the top rating, and also for your critique and suggestions on improvement. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards,
by A verified traveler from Toronto
Posted 21 Oct 2024
Great property, friendly staff and good breakfast. Location was also great with many attractions within walking distance.
Comment from Hotel Management
3 Dec 2024 by Jessica Matschke, General Manager, Hotel Management
Dear Nicolas, We are very happy that you felt so comfortable with us! We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff, we are very pleased that you gave us the highest rating. I will gladly pass along the great remarks on my team. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards,
by A verified traveler
Posted 19 Oct 2024
Very well situated hotel with helpful staff. The room was lovely and comfortable but I have marked it down slightly because the bedroom was a bit dated. The bathroom, however, was lovely and I am guessing it has been recently updated
Comment from Hotel Management
3 Dec 2024 by Jessica Matschke, General Manager, Hotel Management
Dear Fiona Jane, On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards,
by A verified traveler
Posted 17 Oct 2024
Smell from sewer can’t be ignored. The cleaning staff had to open the window every morning to easy the smell which ended up with mosquitoes in the room.
The front desk staff were not friendly, not even say hi back when we greeted them.
Comment from Hotel Management
3 Dec 2024 by Jessica Matschke, General Manager, Hotel Management
Dear Hieu, Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the room and our servive did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I very much hope that on your next visit we will leave you completely satisfied. Best regards,
