Ratings based on 965 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Coldspring
Posted 12 Nov 2024
The room had a funny odor, not close to anything, but overall it was a clean place to stay the night.
Comment from Hotel Management
13 Nov 2024 by PG, Hotel Management
Lieber Kevin ,vielen lieben Dank, dass Sie sich die Zeit genommen haben, unser Haus zu bewerten. Es ist unser Bestreben, den Aufenthalt unserer Gäste immer sehr positiv zu gestalten.. Wir hoffen, Sie wieder im MOA begrüßen zu können.Mit freundlichen Grüßen aus BerlinPresiyan GenovReservation and Guest Relation Department
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by PG, Hotel Management
Lieber Matthew, vielen lieben Dank, dass Sie sich die Zeit genommen haben, unser Haus zu bewerten. Es ist unser Bestreben, den Aufenthalt unserer Gäste immer sehr positiv zu gestalten. Wir freuen uns Sie wieder im MOA begrüßen zu können. Mit freundlichen Grüßen aus Berlin Presiyan Genov Reservation and Guest Relation Department
by A verified traveler
Posted 12 Oct 2024
Perfectly clean but lacks essentials- for example no irons to iron clothes (small shared ironing rooms were almost impossible to find).
Comment from Hotel Management
28 Oct 2024 by PG, Hotel Management
Dear Guest,Thank you very much for taking the time to review our hotel. We would like to apologize for the inconveniences you experienced during your stay.We have placed several irons on each floor in the small shared ironing rooms that are distributed throughout the building.It is our goal to make our guests' experiences as positive as possible.We hope you accept our apology, and we look forward to welcoming you back to MOA Berlin.Best regards from Berlin,Presiyan GenovReservation and Guest Service
by A verified traveler
Posted 10 Oct 2024
Good in general, thanks!
Comment from Hotel Management
29 Oct 2024 by PG, Hotel Management
Lieber Roberto ,Vielen Dank, dass Sie sich die Zeit genommen haben, unser Haus zu bewerten. Wir möchten uns für die Unannehmlichkeiten entschuldigen. Es ist unser Bestreben, den Aufenthalt unserer Gäste immer sehr positiv zu gestalten. Diesmal ist es uns vielleicht nicht gelungen. Wir hoffen, Sie nehmen unsere Entschuldigung an und freuen uns Sie wieder im MOA begrüßen zu können.Mit freundlichen Grüßen aus BerlinPresiyan GenovReservation and Guest Relation Department
by A verified traveler
Posted 8 Oct 2024
The room was spacious and clean.
I couldn't figure out the TV, with a long response lag, no program guide, and no audio options I gave up after a few minutes.
It was extremely difficult to get from one side of the hotel to the other, and I kept using the 'wrong' entrance.
Comment from Hotel Management
18 Oct 2024 by PG, Hotel Management
Dear Richard,Thank you for your honest feedback on your stay at the Mercure Hotel MOA. We are sorry for the challenge with our TV. We are here for you 24/7, please feel free to ask while you are still in the Hotel so we can help you straight away. We hope that you will give us another chance and that we can welcome you to our hotel again in the future. Yours sincerely,Guest Service
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
29 Oct 2024 by PG, Hotel Management
Liebe Charlotte,Vielen Dank, dass Sie sich die Zeit genommen haben, unser Haus zu bewerten. .Es ist unser Bestreben, den Aufenthalt unserer Gäste immer sehr positiv zu gestalten. Wir freuen uns Sie wieder im MOA begrüßen zu können.Mit freundlichen Grüßen aus BerlinPresiyan GenovReservation and Guest Relation Department
by A verified traveler
Posted 4 Oct 2024
This was a beautiful property. The breakfast was beautiful with all the trimmings, even champagne and sweet snacks for later. I will definitely be back and would recommend it to all of my friends and family. The store is right over a fabulous supermarket. Could not ask for a better location.
Comment from Hotel Management
29 Oct 2024 by PG, Hotel Management
Lieber Valencia,Vielen Dank, dass Sie sich die Zeit genommen haben, unser Haus zu bewerten. .Es ist unser Bestreben, den Aufenthalt unserer Gäste immer sehr positiv zu gestalten. Wir freuen uns Sie wieder im MOA begrüßen zu können.Mit freundlichen Grüßen aus BerlinPresiyan GenovReservation and Guest Relation Department
by A verified traveler
Posted 3 Oct 2024
Check in and check out were easy
Comment from Hotel Management
29 Oct 2024 by PG, Hotel Management
Dear Manuela,Thank you for taking the time to review our house. We strive to ensure that our guests have a very positive experience, and we appreciate your feedback.We look forward to welcoming you back to MOA in the future.Best regards from Berlin,Presiyan GenovReservation and Guest Relation Department
by A verified traveler
Posted 1 Oct 2024
Not many places to eat . Restaurant didn’t offer many choices. Room wasn’t cleaned for 3 days
Comment from Hotel Management
28 Oct 2024 by PG, Hotel Management
Dear Guest,Thank you very much for taking the time to review our hotel. We would like to apologize for the inconveniences you experienced during your stay.We have taken note of your feedback and will pay more attention to ensure that such issues do not occur again in the future.It is our goal to make our guests' experiences as positive as possible.We hope you accept our apology, and we look forward to welcoming you back to MOA Berlin.Best regards from Berlin, Presiyan Genov Reservation and Guest Service
by A verified traveler
Posted 30 Sep 2024
Clean large and comfortable room with tea / coffee plus fridge. Friendly and helpful staff. Close to metro stations. I would use this hotel again .
Comment from Hotel Management
29 Oct 2024 by PG, Hotel Management
Dear Violet,Thank you for taking the time to review our house. We strive to ensure that our guests have a very positive experience, and we appreciate your feedback.We look forward to welcoming you back to MOA in the future.Best regards from Berlin,Presiyan GenovReservation and Guest Relation Department
