Ratings based on 799 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Very good hotel in perfect location
by A verified traveler from Toronto
Posted 9 Oct 2024
Water drainage very poor
Comment from Hotel Management
19 Nov 2024 by Best wishes from the Mercure team, Hotel Management
Dear David, many thanks for taking your time to write about your stay.Your feedback assists us greatly to see where things are going well and where things could and should be improved. We hope to welcome you back again in the future. See you soon,
by A verified traveler
Posted 19 Sep 2024 on Hotels
Really helpful staff at check in.
The hotel has its own car park - you can take the elevator straight to your room when you park.
Also - unlike many city hotels, the parking charge is very reasonable.
Nice rooms, good breakfast.
by A verified traveler
Avoid this hotel at all cost
Posted 28 Aug 2024 on HotelsI had booked to stay there 2 night for work. The hotel's air conditioning was broken and was spewing hot air, so much that it was hotter in the room than outside (in the summer). I mentioned it to the front desk and they could not care less. overnight, I was woken up in sweat due to the heat and had to call to get a fan. It was the worse night I ever had. The next day, I checked out and went else where. The front desk was apathetic and could not care. It was a terrible hotel and I would not recommend it.
Comment from Hotel Management
13 Sep 2024 by Best wishes from the Mercure team, Hotel Management
Dear Florence, thank you so much for taking your time to write a review about your recent stay with us - only with feedback such as yours can we constantly check on what is going well and where things can be improved and We are so sorry that we were not able to make you a raving fan of our hotel and services. We will follow up on all points and make sure we improve our levels of service where we can. Thus making sure we will work towards a better future in which we can welcome you back hopefully to prove to you that we can do it better.
by A verified traveler
Posted 26 Aug 2024
The staff were absolutely fabulous and helpful
by A verified traveler
Posted 23 Aug 2024
by A verified traveler
Posted 17 Aug 2024
by A verified traveler
Posted 30 Jul 2024
Easy travel to different parts of Berlin Lots of good local restaurants for an affordable price.
Comment from Hotel Management
6 Aug 2024 by Best wishes from the Mercure team, Hotel Management
Thank you very much Marvin for your positive feedback. We are happy to read that you found our location the perfect starting point for your Berlin adventure and hope to welcome you back again in the future.
by A verified traveler
Posted 21 Jul 2024
There are was ni WiFi. The rooms were comfortable.
Comment from Hotel Management
22 Jul 2024 by Best wishes from the Mercure team, Hotel Management
Dear Yana, many thanks for taking your time to write about your stay.Your feedback assists us greatly to see where things are going well and where things could and should be improved. Already today we are looking forward to welcoming you again at our hotel and wish you all the best!
by A verified traveler
Posted 20 Jul 2024
Comment from Hotel Management
23 Jul 2024 by Viele Grüße vom Mercure Team, Hotel Management
Lieber Curt, wir freuen uns sehr über Ihre tolle Bewertung und dass Sie eine schöne Zeit bei uns verlebt haben. Kommen Sie uns doch bald wieder besuchen, wir würden uns sehr freuen.
