Ratings based on 963 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Astrid Schaffer, Hotel Management
Liebe Tatiana, wir bedanken uns für die volle Punktzahl und bis zum nächsten Mal. Herbstliche Grüße aus Berlin :-)
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Das Team vom Mercure Hotel Berlin City West,, Hotel Management
Liebe Tatiana,herzlichen Dank für Ihre wundervolle Bewertung und auf bald. :-)
by A verified traveler
Posted 31 Aug 2024
It was great, but the WiFi in the rooms didn’t work
Comment from Hotel Management
3 Sep 2024 by Astrid Schaffer, Hotel Management
Dear Jason, thanks a lot for your coment.We wish you all the best
by A verified traveler
Posted 28 Aug 2024
Checked in for 1 hour and had to book a hotel else where, lock did not work and front entrance all smashed up
Comment from Hotel Management
3 Sep 2024 by Astrid Schaffer, Hotel Management
Dear Shannon, We apologize for the inconvenience. This is not our usual standard.We wish you all the best
by A verified traveler
Posted 9 Aug 2024
Helpful staff in the evening. He let me park my e-bike in the courtyard and loaned me a phone cable. I can recommend it as a base in West Berlin.
Comment from Hotel Management
12 Aug 2024 by Astrid Schaffer, Hotel Management
Lieber Maxwell, vielen Dank für die volle Punktzahl. Sonnige Grüße aus Berlin :-)
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by Astrid Schaffer, Hotel Management
Lieber Leonard, besten Dank für Ihre volle Punktzahl, darüber freuen wir uns sehr. :-)Bis zum nächsten Mal.
by A verified traveler
Posted 28 Jul 2024
Great there is 24h checkin, nice staff, comfortable room and great washing room.
Comment from Hotel Management
29 Jul 2024 by Astrid Schaffer, Hotel Management
Dear Mark, thanks a lot for your comment.We wish you all the best.See you next time in Berlin
by A verified traveler
Posted 24 Jul 2024
Paid full through Expedia for 2 rooms 2 nights. The hotel automatically down graded from Junior Suite to double twin cheapest rate rooms, without issuing credit, refused to provide recept upon checking out in person as I asked for it with my dispute purpose comparing to original booking through Expedia.
Plus, listing "parking included" IS NOTcorrect. Guests have to find any available street side parking, not provide from the hotel. It seems that the hotel never own any parking spot.
Comment from Hotel Management
26 Jul 2024 by Astrid Schaffer, Hotel Management
Dear Robert, We would like to apologize for the inconvenience caused.Due to the overbooking of the booked room category, you unfortunately did not receive the rooms you booked. We would like to apologize for this. We have canceled the surcharge for the room category you used and informed Expedia that you will receive 50.00 back per room. We are happy to ask Expedia whether the credit has already been processed.It is true that we do not have our own parking space. We offer free public parking spaces in the surrounding streets. These are within walking distance.We wish you all the best.
by A verified traveler
Posted 18 Jul 2024
Area not to look safe at night and also saud parking including but no you have park on rd at your own risk
Comment from Hotel Management
19 Jul 2024 by Astrid Schaffer, Hotel Management
Dear Narinderpal, thanks for your comment. Why shouldn't the area be safe? Our hotel is located in Siemensstadt in a quiet side street. It's absolutely fine.Best regards
by A verified traveler
Posted 18 Jul 2024 on Hotels
Comment from Hotel Management
19 Jul 2024 by Astrid Schaffer, Hotel Management
Dear Osamah, thanks a lot for your good comment.See you next time in berlin. Have a good summer :-)
