Ratings based on 975 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Great location
Nice room
Comment from Hotel Management
25 Nov 2024 by Guest Experience Team, Hotel Management
Dear Sir,Thank you very much for this kind review.It's wonderful to know that our prime location contributed positively to your experience. We're also thrilled that the room met your expectations and that you found it to be impeccably clean. We've worked hard to ensure our hotel provides a memorable room experience and it's rewarding to see that reflected in your feedback. We appreciate your noting the condition and service of our hotel, and we aim to maintain and continually improve these aspects to ensure every guest feels the warmth of our service culture.We look forward to seeing you again soon.Best regards,Guest Experience Team
by A verified traveler
Posted 21 Nov 2024
Excellent hotel, super friendly staff.
Hotel in perfect location for transport, too
Comment from Hotel Management
25 Nov 2024 by Guest Experience Team, Hotel Management
Dear Sir,Thank you very much for this kind review.It is delightful to hear that our staff's dedication to service culture made a positive impact on your experience. We're also thrilled that our prime location facilitated your exploration and enjoyment of the city's transport offerings. Your appreciation for the room cleanliness, hotel condition, service quality, and room amenities truly reflects the effort our team puts into creating an exceptional room experience for our guests.We look forward to seeing you again soon.Best regards,Guest Experience Team
by A verified traveler
Posted 20 Nov 2024
Very friendly staff
Comment from Hotel Management
21 Nov 2024 by Guest Experience Team, Hotel Management
Dear Madam,Thank you for sharing your experience with us.We're delighted to hear that our staff's friendly demeanor contributed positively to your experience. It is our pleasure to ensure that each guest receives a warm welcome and attentive service throughout their stay. Your commendation on the cleanliness of our rooms is greatly appreciated and is a testament to our team's dedication to maintaining our high standards. We also thank you for acknowledging the condition of our hotel and the quality of service provided.We noted your remark regarding room amenities and would like to mention that our hotel is committed to providing a comfortable and memorable room experience for all our guests. Although you've rated the room amenities slightly lower, we hope that the other aspects of your stay more than made up for this.It would be a pleasure to welcome you back. Best wishes,Guest Experience Team
by A verified traveler
Posted 15 Nov 2024
Great location for all tourist attractions
Comment from Hotel Management
18 Nov 2024 by Guest Experience Team, Hotel Management
Dear Ms. Mary,Thank you for sharing your experience with us.It is delightful to hear that our strategic location served as an excellent base for your exploration of the tourist attractions. We're also thrilled that you found the room cleanliness and amenities to your complete satisfaction, which is a testament to our commitment to a superior room experience. Our team takes great pride in delivering exceptional service, and your recognition of their efforts is truly appreciated.It would be a pleasure to welcome you back. Best wishes,Guest Experience Team
by A verified traveler
Posted 13 Nov 2024
Fantastic breakfast
Comment from Hotel Management
18 Nov 2024 by Guest Experience Team, Hotel Management
Dear Sir,Thank you very much for this kind review.We are thrilled to hear that our breakfast was able to start your day off on the right note, offering a variety of fresh options alongside beautiful views of the Spree river. It's also wonderful to know that the cleanliness of your room, our hotel's overall condition, and the level of service provided by our team met your expectations, contributing to a memorable room experience. We are committed to delivering a service culture that focuses on guest wellbeing and satisfaction.We look forward to seeing you again soon.Best regards,Guest Experience Team
by A verified traveler
Posted 30 Oct 2024
Really happy with the attention to detail
Comment from Hotel Management
31 Oct 2024 by Guest Experience Team, Hotel Management
Dear Rafael,Thank you very much for this kind review.We're thrilled to hear that the meticulous attention to detail of our staff contributed to the impeccable cleanliness and condition of your room, as well as the high quality of service and amenities. Our team is dedicated to creating exceptional room experiences, and it's heartening to know that your stay reflected this.We look forward to seeing you again soon.Best regards,Guest Experience Team
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
19 Nov 2024 by Arthur Leopold Leleu, Hotel Management
Dear Mr. Victor, Thank you for your kind points and we are glad that you enjoy your stay. Best wishes,
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Ana Hernandez Guest Experience Team , Hotel Management
"Thank you so much, Vikash! We’re thrilled to receive your 5 out of 5 rating and to hear that your experience with us met your expectations. Your satisfaction means the world to our team, and we look forward to welcoming you back soon. Safe travels and see you next time!
by A verified traveler
Posted 23 Oct 2024
Great experience
Comment from Hotel Management
24 Oct 2024 by Guest Experience Team, Hotel Management
Dear Mr Abel,Thank you very much for this kind review.It's a delight to hear that you had a great experience during your stay with us. We are always striving to provide top-notch service culture and it's encouraging to know that we are on the right track. Our team takes great pride in offering a comfortable room experience and we're glad it met your expectations. We hope you had the opportunity to indulge in our gastronomic experiences at the Meliá Tapas Bar, where the flavors of Spain come to life right in the heart of Berlin.We look forward to seeing you again soon.Best regards,Guest Experience Team
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Guest Experience Team , Hotel Management
Dear Mr. Rhett, Thank you for the great rating! We're glad to hear you had a positive experience with us. If there’s anything we can do to make your next stay even better, we’d love to know. Looking forward to welcoming you back!
