Ratings based on 352 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Aug 2024
This is a very basic hotel. The bed was comfortable and the staff very helpful which was good.
by A verified traveler
Posted 5 Aug 2024
Area around the property was sketchy but the property itself was beautiful and the staff were amazing!
Comment from Hotel Management
26 Aug 2024 by Lizzy Pertsova Front Desk Supervisor, Hotel Management
Dear Joseph,Thank you for taking the time to share your review.Lizzy PertsovaFront Desk SupervisorMOXY BERLIN HUMBOLDTHAIN PARK
by A verified traveler
Posted 24 Jul 2024 on Hotels
by A verified traveler
Awful experience with hotel check in
Posted 15 Jul 2024 on HotelsAppalling double charge experience on check in and no manager working weekend to resolve.
On check in my phone was on the counter as I went to pay with the debit card I reserved with the receptionist, who wasn't paying attention, pushed the terminal towards the phone and I was charged through my phone.
After many attempts to refund she said she couldn't cancel and there was no manager until after checkout. She assured me it would be cancelled as I had also paid on the card I reserved with.
No refund received so I have paid twice and have to go through the hassle of challenging the transaction.
I paid in front up in full and the receptionist was also trying to get me.to pay and extra 50 euro deposit for no reason.
The breakfast which I paid for was very basic and not worth the money. Bakery and cafes around the corner offer better value.
Room was clean but bed mattress was knackered and there's no toilet door.
I wouldn't recommend this hotel.
by A verified traveler
Posted 8 Jul 2024
A great stay for a few nights, close to public transport and tours in the area. Huge room that could have used a table or garbage can as a place to put some stuff during a five night stay.
by A verified traveler
Posted 27 Jun 2024
Nice hotel near Train & subway station.
It is in the outskirts of Berlin, so consider 20 min transportation to get to near tourist attractions.
Staff was very nice.
Comment from Hotel Management
29 Jun 2024 by Lizzy Pertsova Front Desk Supervisor, Hotel Management
Dear Domingo, Thank you for taking the time to review your stay.We are thrilled to hear that your stay left a positive impression.We are delighted that you appreciated the attentive service provided by our staff, the impeccable cleanliness of your room, and the overall condition of our hotel. It is great that our room amenities enhanced your experience, allowing you to enjoy the comforts we offer to our valued guests. Moreover, we hope our central location in the vibrant Mitte District and proximity to the Bahnhof Gesundbrunnen train station added convenience to your Berlin explorations.We are looking forward to welcoming you again. All the best!Lizzy PertsovaFront Desk Supervisor MOXYBERLIN HUMBOLDTHAIN PARK
by A verified traveler
Posted 25 Jun 2024
It was nice.
Comment from Hotel Management
29 Jun 2024 by Lizzy Pertsova Front Desk Supervisor, Hotel Management
Dear David,Thank you for such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Lizzy PertsovaFront Desk Supervisor MOXYBERLIN HUMBOLDTHAIN PARK
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
10 May 2024 by Lizzy, Hotel Management
Dear Leticia,thank you very much for sharing your experience with us !
by A verified traveler
Posted 12 Apr 2024
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Comment from Hotel Management
1 May 2024 by Lizzy Pertsova Front Desk Supervisor, Hotel Management
Dragă Antonio, Îți suntem recunoscători pentru scrierea acestei recenzii.Ne bucurăm că ai apreciat curățenia camerei și starea generală a hotelului, aspecte la care echipa noastră depune eforturi consistente pentru a asigura cele mai înalte standarde de calitate. De asemenea, e o plăcere să știm că serviciile noastre au fost pe măsura așteptărilor tale și că efortul colegilor noștri de a oferi o experiență memorabilă oaspeților noștri este recunoscut și apreciat.Îți mulțumim încă o dată pentru recenzia pozitivă și pentru că ai ales Moxy Berlin Humboldthain Park pentru șederea ta în Berlin.Apreciem că ați fost oaspetele nostru și sperăm că veți avea plăcerea să reveniți la noi. Vă așteptăm cu drag!Cu respect,Lizzy Pertsova Front Desk SupervisorMOXY BERLIN HUMBOLDTHAIN PARK
by A verified traveler
Posted 21 Mar 2024
Friendly and attentive service, particularly by Alan and Marcos. Great location close to station
Comment from Hotel Management
23 Mar 2024 by Lizzy Pertsova
Moxy Crew Supervisor
BERLIN HUMB, Hotel Management
Dear Michelle,Thank you for taking the time to let us know your opinion of your recent stay.We're thrilled to hear that our team, especially Alan and Marcos, provided friendly and attentive service during your stay. It's wonderful to know that our ideal location near the train station contributed to a positive stay. We appreciate your high ratings for room cleanliness and service, and we're glad that our amenities met your needs.We hope to have the pleasure of welcoming you back in the future. Warm regards,Lizzy PertsovaMoxy Crew Supervisor BERLIN HUMBOLDTHAIN PARK
