Ratings based on 990 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Philadelphia
Posted 22 Oct 2024
Great location: a residential area with subway connection to Berlin West and Mitte.
Comment from Hotel Management
28 Oct 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Liliane from Philadelphia,It's wonderful to know that you found our location at Leonardo Berlin ideal for your needs. Our prime location in a residential area, with easy access to Berlin West and Mitte via subway, is indeed one of the features that our guests appreciate the most.We look forward to welcoming you back on your next visit to Berlin.Kind regards,
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Lutfullah, Thank you for your feedback. It is really great for us to know that you felt comfortable at our Leonardo Berlin. If Berlin will be your travel destination again, we would be delighted to be your host again. Best regards,
by A verified traveler
Posted 4 Oct 2024
Great place. Clean and tidy and helpful polite staff
Comment from Hotel Management
7 Oct 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Marc, It is so great to read that we were able to convince you completely of our service and standard. Your comments are such a big compliment to our whole hotel team. Thank you for your great evaluation. We hope to see you soon. Best regards,
by A verified traveler
Friends Trip
Posted 14 Aug 2024 on HotelsNice hotel, great breakfast, beds not too comfy! Area around hotel was quite rough and we witnessed an argument in the street and a physical altercation also
Comment from Hotel Management
19 Aug 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear David, It's wonderful to hear that you appreciated the quality of our breakfast at Leonardo Berlin. However, I regret to hear that the comfort level of our beds did not meet your expectations. As for the incident you witnessed around the hotel vicinity, we understand how an experience like this could affect your overall impression. Please be assured that the safety and security of our guests is our top priority.Once again, thank you for sharing your feedback. We hope to welcome you back soon and provide an even better stay next time.Best regards,
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Andrzej, A big thank you for being our guest and providing us with this great evaluation. All feedbacks help us to get an overview on our service quality, yours shows us that we are on the right way. We are happy that you enjoyed your stay in total and would be happier if you visit us soon again. Best regards,
by A verified traveler
Posted 25 Jul 2024
This is a lovely, quiet hotel, that is located close to a train station to get into the centre of Berlin.
Comment from Hotel Management
26 Jul 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Zahlia, Thank you very much for taking the time to evaluate your stay at Leonardo Berlin. Your positive and motivating feedback I shared with the whole team! We wish you all the best and are looking forward to your next visit. Best regards,
by A verified traveler
Disgusting
Posted 20 Jul 2024 on HotelsHad to wait 2 hours to check in as I booked a family room and they said they don’t have family rooms. When we finally checked in and went to the room the single bed was pretty much a matresss on the floor, my duvet had a dry bright red blood stain. I called reception to raise the issue and for someone to change it, the response was that I should come down and change it myself. I explained I will not be doing that after waiting so long to check in to then get this dirty disgusting room, the receptionist then hung up on me. Took 20 mins to come and came with a bedsheet rather than a duvet.
Comment from Hotel Management
4 Sep 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Mel,I'm truly sorry to hear about the unfortunate experiences you had during your stay with us. It's clear that your visit did not meet the standards we strive to uphold for all of our guests. Your comments about the room and service you received are particularly concerning. I want to assure you that this is not the level of service we pride ourselves on. I hope that we will have the opportunity to show you the experience that we're truly capable of providing in the future. Kind regards,
by A verified traveler
Posted 15 Jul 2024 on Hotels
Comment from Hotel Management
16 Jul 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Rafal, Thank you very much for your feedback and providing us with your impressions of the Leonardo Berlin. We are glad to welcome you again to our hotel and wish you all the best. Kind regards,
by A verified traveler
Posted 9 Jul 2024
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Comment from Hotel Management
17 Jul 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Philip, Too bad that we could not meet all your expectations. Please let us know what we can improve to satisfy your needs and wishes up to 100%. Best regards,
by A verified traveler
Berlin for a few days
Posted 7 Jul 2024 on HotelsVery clean. Rooms serviced every day. Little extra touches - water in rooms every day, water and coffee in reception- made stay very good.
Comment from Hotel Management
8 Jul 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Claire, Big thank you for your great review after staying with us! I hope we could see you once again very soon! Best regards,
