Ratings based on 986 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Janine, It is so great to read that we were able to convince you completely of our service and standard. Thank you for your great evaluation. We hope to see you soon. Best regards,
by A verified traveler
Posted 9 Dec 2024
Second time I've stayed at this establishment, so that says it all. Lovely accommodating staff, great Doner kebabs a few steps away, lovely Irish pub within a stone's throw, and very close to the S-Bahn & U-Bahn (5 minute walk).
You can also very easily walk to the Brandenburg Gate.
Comment from Hotel Management
10 Dec 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Mark,Your kind review has brought a smile to our team's faces. We are thrilled that you chose to stay with us for a second time and enjoyed our central location as well as the surrounding dining options. Our team is indeed committed to providing the best service possible and it is rewarding to see that reflected in your experience. We look forward to welcoming you back soon for another memorable stay at HOTEL BERLIN KÖPENICK by Leonardo Hotels.Kind regards,
by A verified traveler
Posted 16 Oct 2024
The hotel was in a great location for exploring Berlin. We walked everywhere. Overall very satisfied with the hotel. As others have said, the rooms are small making it difficult to open two full sized suitcases.
Comment from Hotel Management
17 Oct 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Betsy,It is delightful to hear that you found our location to be convenient for your exploration of Berlin. We are glad that you could enjoy your stay with us.Regarding your comment about the room size, we understand that comfort and ample space are important aspects of a hotel stay. We aim to provide as much convenience as we can within our design parameters.Your satisfaction is our priority. We look forward to the opportunity of serving you again in the future.Kind regards,
by A verified traveler
Posted 13 Oct 2024
My stay was 3 nights, great location and great hotel. Would highly recommend.
Comment from Hotel Management
14 Oct 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Barbara, Thank you so much and hope to see you again here in Berlin! Best regards,
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Adella, Our mission is to offer our guests the best possible hospitality and service. Nice that we achieved this goal with you. Best regards,
by A verified traveler from Syracuse
Posted 1 Oct 2024
Nice hotel, modern and clean. Breakfast option was fantastic with a huge buffet choice. Staff were friendly and the bar had good beer, they're were lots of dining options nearby with good food.
Definitely recommend.
Comment from Hotel Management
2 Oct 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Calum,Your kind words have indeed brightened our day! We are delighted to know that you enjoyed your stay at our hotel. It is heartening to hear that you found our premises clean and modern, and that our breakfast buffet met your expectations.We are particularly pleased that our friendly team and our selection of beverages made your experience more enjoyable. It's also great to hear that you appreciated the wide variety of dining options in our vicinity.Your recommendation is the highest compliment that we can receive. We hope to have the pleasure of welcoming you back in the future.Kind regards,
by A verified traveler
Posted 25 Sep 2024
just clean and friendly with no hassle and quick service..
Plenty of taxis around hotel but could be quite expensive. Could do with their own cab at reduced rates for hotel guests.
Comment from Hotel Management
26 Sep 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Hello Christine, It's wonderful to hear that you found our hotel clean, friendly, and offering quick service. We strive to ensure our guests' experiences are as hassle-free as possible, and we're glad to see we achieved this during your stay. Thank you for choosing our hotel for your stay. We look forward to welcoming you back on your next visit. Kind regards,
by A verified traveler
Posted 17 Sep 2024
Friendly and. Helpful. No information booklet in room about things such á restaurants etc in the area or general things In hotel room such as adjusting central heating or TV chanmels
Comment from Hotel Management
18 Sep 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Pamela Faye,Your positive rating is greatly appreciated and we're pleased to hear that you found our staff to be friendly and helpful.All information about hotel, as well as general information about the house, such as breakfast times, check-in, check-out, etc. can be found on our homepage and digital info board, you can find it in the room as QR-code. We value your feedback and will ensure this is communicated to the relevant team to prevent similar situations in the future. Your comfort and satisfaction are paramount to us and we hope to welcome you back in the near future. Best regards,
by A verified traveler
A decent mid-range hotel in a great location
Posted 14 Sep 2024 on HotelsA good hotel in terms of it being very central - a perfect location in Mitte, on the Spree on Friedrichstrasse near the train station, boat launches and zillions of restaurants. Free mineral water is a nice touch. The rooms are tiny. Very cramped for two travelers with full-size suitcases. If you have mobility issues, might be a challenge. Which isn’t unusual in Europe. The breakfast is very expensive, so budget-conscious travelers should look elsewhere. Overall, we got our money’s worth.
Comment from Hotel Management
16 Sep 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Allister,Your detailed review is valuable to us. It's pleasing to hear that you found our central location to be perfect for your needs, and appreciated the complimentary mineral water.Your observations concerning the room size and breakfast cost have been duly noted. We understand that every guest has unique needs and preferences, and it's our constant endeavor to meet them as much as possible.Your feedback is instrumental in shaping our services and we are glad that you felt the value in your stay. We hope to welcome you back in the future for an even better experience.Kind regards,
by A verified traveler
Posted 28 Aug 2024
Nice location but hotel is okay. Definitely not a young crowd there if that’s what you are looking for.
Comment from Hotel Management
29 Aug 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Hello Mateo, Your feedback is valued and we appreciate you sharing your experience with us. Recognizing our hotel's prime location is indeed heartening. It's interesting to note your observation about the crowd. Our hotel serves a diverse range of guests and we are proud of the rich mix of cultures and age groups that choose to stay with us. We believe it adds to the unique experience we offer. We hope you had a pleasant stay and we look forward to welcoming you back, offering you an experience that not only meets but exceeds your expectations. Best regards,
