Ratings based on 188 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
6 Sep 2024 by INSELHOTEL Potsdam, Hotel Management
Hallo David, vielen Dank für Ihre positive Bewertung. Bis zum nächsten Mal! Ihr INSELHOTEL Potsdam-Team
by A verified traveler
Posted 7 Feb 2024 on Hotels
Comment from Hotel Management
13 Feb 2024 by INSELHOTEL Potsdam, Hotel Management
Lieber Gast, vielen Dank für Ihre Bewertung. Wir begrüßen Sie gern bald wieder bei uns und verbleiben in der Zwischenzeit mit freundlichen Grüßen. Ihr INSELHOTEL Potsdam-Team
by A verified traveler
Posted 21 Jan 2024
Comment from Hotel Management
13 Feb 2024 by INSELHOTEL Potsdam, Hotel Management
Lieber Gast, vielen Dank für Ihre Bewertung. Wir begrüßen Sie gern bald wieder bei uns und verbleiben in der Zwischenzeit mit freundlichen Grüßen. Ihr INSELHOTEL Potsdam-Team
by A verified traveler
Posted 6 May 2023
by A verified traveler
Great location, poor facilities.
Posted 26 Jul 2022 on HotelsCheck-in and the reception service were fine. The breakfast in the morning was great. The room, however, reeked of smoke and was really dated. I’m not sure how they justify €200 per night.
The location is lovely and great for a restful break. We stopped off for a day off on a trip around Germany as we knew it would be hot. We wanted to use the leisure facilities, which cost an extra €11 each per day. Not sure why they’re charging guests this.
The leisure facilities are really poorly run. The food and drink there is awfully overpriced and limited. Eg. The only soft drink they had available was Coke. No other options. We ordered at the bar and it arrived about 20 minutes later at our loungers by the pool.
Then the sauna etc. One positive here, the steam room was great. However, they don’t turn the sauna on until someone wants to use it. We were told it takes 20 mins to heat up so we came back 20 mins later and sat chatting to a guy in the COLD sauna for about 15 mins. It was still completely cold as the sauna is huge. No way it could heat up in 20 mins.
Overall, this place has huge potential and is situated by a lovely lake. However, it seems to be poorly managed and represents poor value for money for its guests.
Comment from Hotel Management
19 Aug 2022 by INSELHOTEL Potsdam, Hotel Management
Dear guest, thank you for taking the time and evaluating your stay. It is a pity that we could not convince you of our house. We are constantly renovating our house and have already modernized almost all of the rooms. Since we are a non-smoking house, we cannot understand why your room smelled of smoke. Not all of our guests want to use the wellness area, as we are a conference and wellness hotel. This means that our guests can book this service on request or book a wellness stay via our website. We would also like to offer our guests longer opening hours and more service in the spa and wellness area. Unfortunately, this is not possible at the moment due to the lack of staff. We are urgently looking for new employees to improve the situation. In our restaurant we attach great importance to fresh and regional cuisine and therefore offer a small but fine selection of dishes. We work with great commitment to ensure that our guests can enjoy a relaxing stay. We very much regret that we were not able to convince you of our house and the service. We wish you all the best for the future. Your INSELHOTEL Potsdam team
by A verified traveler
Posted 16 Nov 2019 on Hotels
Comment from Hotel Management
23 Nov 2019 by INSELHOTEL Potsdam, Hotel Management
Lieber Gast, vielen Dank für Ihre Bewertung. Wir freuen uns auf Ihren nächsten Besuch und verbleiben mit herzlichen Grüßen. Ihr INSELHOTEL Potsdam-Team
by A verified traveler
Posted 28 Sep 2019 on Hotels
Really nice place to stay. Remember by birthday and got a small surprise gift as well. Nice breakfast
Comment from Hotel Management
21 Nov 2019 by INSELHOTEL Potsdam, Hotel Management
Dear Guest, thank you for your feedback. Nice that you enjoyed your stay and we could convince you of our home. We look forward to your next visit to the idyllic island Hermannswerder and remain with warm regards. Your INSELHOTEL Potsdam team
by A verified traveler from dallas
Posted 28 May 2019
Beautiful property, the setting on the lake and so far off the beaten path was very peaceful. For me, after two weeks of busy travel, it was the relaxation I needed.
Comment from Hotel Management
4 Jun 2019 by INSELHOTEL Potsdam-Team, Hotel Management
Dear Guest, Thank you for investing your valuable time to give us important feedback. We are glad you enjoyed your time at our Island and are very happy to welcome you again. Your INSELHOTEL Potsdam-Team
by A verified traveler
Posted 22 May 2019 on Hotels
Comment from Hotel Management
4 Jun 2019 by INSELHOTEL Potsdam-Team, Hotel Management
Dear Guest, thank you for investing your valuable time to give us important feedback. We are glad you enjoyed your time at our island and very happy to welcome you again. Your INSELHOTEL Potsdam-Team
by A verified traveler
Posted 7 Feb 2019
Location and service made à huge difference to an otherwise, nice hotel
