Ratings based on 727 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Los Angeles
Posted 3 Nov 2024
It was a lovely hotel. The area is amazing. Touristy enough but calm. If you want to be where all the tourist attractions are, do not stay here. But if you want to see more German people and still be close to tourist things and be in a nice area, definitely recommend. The room was pretty big with a comfortable bed. The tv was not a smart tv and the Roku didn’t fit so it was annoying at night. The service was not great, asked for a few things multiple times before getting done and the lobby people were not very keen on helping. But it wasn’t bad. Overall a good stay, I would probably stay there again.
by A verified traveler
Posted 23 Oct 2024
i have to complain about a unfair check-in treatment to us. I booked two superior rooms for our two couples. When we arrived around 2 pm for check-in, there were two ladies at the front desk. The taller lady said there is only one room available and we have to come back later to check in for the second room. I agreed to check in the first room. But when we entered the room, we found out the room has two separate twin beds. We called the front desk and asked to change to a queen bed room. The front desk said we can switch to the next door room that has a queen bed, and told us to stay there and they will deliver the room key to us. But a few minutes later, two white male customers came and said they just checked in and got this room. We were confused about that they were behind us in the check-in queue and how come they got the room. We asked the front desk lady and she did not give us any explanation and told us there is no room available. Later another front desk lady somehow found a second room for us. I and my wife still stayed in the two separate twin beds during our entire vacation in Berlin.
by A verified traveler
Posted 21 Oct 2024
by A verified traveler
Posted 8 Oct 2024
by A verified traveler
Posted 13 Sep 2024
My room was smaller than in my previous stays, darker (only one window) and had a bit of an odor. Room 228. I was probably the worst room I had after staying at Hotel Zoo 4 times. Not awful but a lower standard than before.
by A verified traveler
Posted 12 Aug 2024
Great atmosphere and furnishings.. high end without the overpriced expectations of its competitors..
by A verified traveler from Tampa
Posted 6 Aug 2024
by A verified traveler
Posted 11 Jul 2024
by A verified traveler
Posted 8 Jul 2024
by A verified traveler
Posted 22 Jun 2024 on Hotels
