Ratings based on 354 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
by A verified traveler
Posted 13 Jan 2025
My partner and I recently stayed at The Yard Hotel for three nights, and unfortunately, my experience was disappointing. The main reason for choosing this hotel was its advertised spa facilities, but upon arrival, I was informed that the sauna and pool were out of service. There was no prior communication about this, which felt very misleading.
Adding to the frustration, the staff at check-in were unhelpful and unfriendly when I raised the issue. Instead of offering solutions or even an apology, they dismissed my concerns, which made me feel unwelcome and undervalued as a guest.
While the hotel itself may have some nice features, the lack of transparency and poor customer service left me regretting my choice to stay here. If spa facilities or attentive service are important to you, I’d recommend considering other options.
by A verified traveler
Posted 8 Dec 2024
The best hotel in Berlin Kreuzberg. We really enjoyed our stay.
Comment from Hotel Management
16 Dec 2024 by Author, Hotel Management
Sehr geehrte Ines,
vielen Dank, dass Sie bei uns übernachtet haben. Es freut uns sehr, dass Sie Ihre Zeit bei uns genießen konnten.
Mit freundlichen Grüßen,
Hotel the YARD Berlin Team
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 7 Nov 2024
The staff was friendly and helpful. They kept complimentary apples and fresh Lemon and herb filled drinking water daily in the hotel lobby for the customers.
by A verified traveler
Posted 29 Sep 2024
by A verified traveler
Posted 17 Sep 2024
by A verified traveler
Posted 15 Sep 2024
by A verified traveler
Posted 31 Aug 2024
The Yard was fantastic!
The hotel is perfectly located and quiet at the same time. The beds and pillows are VERY comfortable and the staff was super nice and helpful. This is definitely my go to place in Berlin from now on.
Comment from Hotel Management
3 Sep 2024 by Hotel the YARD, Hotel Management
Lieber geschätzter Gast,vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen im the Yard Hotel zu teilen. Es freut uns sehr zu hören, dass unsere Lage, die bequemen Betten und Kissen und das freundliche Personal Ihren Aufenthalt bei uns fantastisch gemacht haben. Es ist schön zu wissen, dass wir zu Ihrer ersten Adresse in Berlin geworden sind.Im the Yard Hotel sind wir bestrebt, unseren Gästen eine ruhige und komfortable Umgebung zu bieten. Es ist daher schön zu hören, dass Sie unser Hotel als ruhig und die Betten als sehr bequem empfunden haben. Unser Team ist sehr stolz darauf, einen außergewöhnlichen Service zu bieten, und wir werden Ihre freundlichen Worte an sie weiterleiten.Wir bedanken uns für Ihre Unterstützung und freuen uns darauf, Sie bei Ihrem nächsten Besuch in Berlin wieder begrüßen zu dürfen.Mit freundlichen Grüßen,Hotel das YARD Berlin Team
