Ratings based on 410 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Reception staff were very good, room/bed comfortable. Breakfast was good, only problem was the breakfast room wasn’t open on the 1st morning and we had to go to the sister hotel for breakfast (only at the end of the block but had to go back to room for our coats as it was raining(. The hotel bar and restaurant never opened on the 3 nights we were there.
Having said that we would stay again as convenient for the central rail station.
by A verified traveler
Posted 16 Nov 2024
Comfy bed, great shower, awesome staff
by A verified traveler
Posted 16 Nov 2024
by A verified traveler from Fredericksburg
Posted 14 Oct 2024
We loved the convenience to the Bahnof and the close proximity to some of the amazing historical sites. Great Bar and Restaurant too!
Comment from Hotel Management
30 Oct 2024 by Alexandrina Grecu Guest Relations Supervisor , Hotel Management
Hi Lynda,It is wonderful to hear that you found our location convenient and close to renowned historical sites. The AMANO Grand Central & Hotel ROMY by AMANO prides itself on its central location, providing our guests with easy access to explore and enjoy the best of what the city has to offer. Moreover, we're pleased that our bar and restaurant met your expectations. We strive to offer a unique dining experience by serving exquisite food and beverages in a pleasant environment.It was a pleasure having you stay with us and we look forward to welcoming you back in the near future. Best regards,
by A verified traveler
Posted 3 Sep 2024 on Hotels
Comment from Hotel Management
10 Sep 2024 by A. Pelouard Director of Rooms, Hotel Management
Hi Tyler,It's delightful to hear that your stay at our hotel was satisfactory. We strive to provide our guests with a top-notch experience, and your brief yet positive comment is indeed encouraging. We hope that you enjoyed our amenities and the service provided by our team was up to your taste. We always aim to make our guests' stay as comfortable and enjoyable as possible. Should you decide to visit us again, we look forward to welcoming you back and providing the same high standards of service that you have experienced. Best regards,AMANO Grand Central & Hotel ROMY by AMANO
by A verified traveler
Posted 14 Aug 2024 on Orbitz
Property is perfect minus the front desk acting like it’s an inconvenience every time you ask something. I also don’t understand how they don’t have rooms with 2 beds but when I book it says sleeps 3. How??? Otherwise the place is clean and convenient to train station and very safe.
Comment from Hotel Management
22 Aug 2024 by A. Pelouard Director of Rooms, Hotel Management
Hi SEWIT,I trust this message finds you well. I appreciate you taking the time to share your thoughts about your stay at our hotel. It's clear that there were aspects of your visit that met your expectations and others where we fell short.I'm pleased to note that you found our property to be clean, conveniently located near the train station, and that you felt safe during your stay. Ensuring the comfort and convenience of our guests is of utmost importance to us, and we are glad that these aspects were to your satisfaction.However, your comments regarding the service at our front desk have been taken into account. It is never our intention for any guest to feel inconvenienced when seeking assistance. As a cornerstone of our service philosophy, we strive to provide prompt and courteous service at all times. I deeply regret that your experience did not match these high standards we set for ourselves.Additionally, the confusion regarding room configurations is regrettable. We understand how crucial clear and accurate information is when booking accommodation. We aim to ensure that all advertising and communication about our hotel accurately reflects what guests can expect upon arrival. Your feedback is valuable to us, as it helps us identify areas where we need to improve. While I can't change your past experience, I hope to have the opportunity to serve you better in the future. Best regards,AMANO Grand Central & Hotel ROMY by AMANO
by A verified traveler
Posted 13 Aug 2024
Our flights were delayed by 13 hours. When we knew our reservation would be in trouble, we contacted the property. Our room was ready even though we arrived after midnight. The staff was superb and was waiting for us! The room was clean and had cool extras like a smart elevator that read our key card and took us to the proper floor. There was a high tech coffee machine with real glass cups. The bathroom was outfitted with everything you could want. No detail was missed. My only regret is that we had such a short time there. The hotel is right across the street from the Hauptbahnhof. I finally have a favorite hotel in Berlin!
Comment from Hotel Management
22 Aug 2024 by A. Pelouard Director of Rooms, Hotel Management
Hi Debra,Your review has truly made our day! We are thrilled to hear that your experience at our hotel lived up to your expectations, despite the unfortunate delay on your journey. It is heartening to know that our hardworking staff was able to assist you promptly and ensure your room was ready, irrespective of the late hour. Our team is dedicated to providing exceptional customer service, and it's always rewarding to hear when we've succeeded.We're pleased that you found our room facilities, including the smart elevator and high-tech coffee machine, to your liking. We strive to incorporate modern technology into our services for the convenience and enjoyment of our guests. Thank you for your kind words about our attention to detail, especially in the bathroom amenities. It's these little things we believe contribute to a memorable stay.We're sorry to hear you couldn't stay with us longer, but are delighted that we are now your favorite hotel in Berlin. Our location near Hauptbahnhof is indeed convenient for our guests, and we're glad you found it to be so.Once again, thank you for sharing your experience. We look forward to welcoming you back for a longer stay in the future.Best regards,AMANO Grand Central & Hotel ROMY by AMANO
by A verified traveler
Posted 7 Aug 2024
It’s safe , clean and convenient
Comment from Hotel Management
22 Aug 2024 by A. Pelouard Director of Rooms, Hotel Management
Hi thanh,We are delighted to learn that your stay at our hotel was to your satisfaction. We are pleased that you found our facilities to be clean, safe, and conveniently located. As a hotel, we aim to provide a comfortable and pleasant experience for all of our guests, and your feedback confirms that we are succeeding in this goal.Our prime location is indeed one of the features that we are proud of. We understand how important convenience is for our guests, and we are glad that this aspect of our service met your needs.We take pride in maintaining a high standard of cleanliness and safety in our premises, as we know how crucial these factors are in ensuring a comfortable stay. We are always committed to providing a clean, safe, and welcoming environment, and we are pleased that you appreciated this during your stay.We look forward to having the opportunity to serve you again in the future. If there is anything more we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Best regards,AMANO Grand Central & Hotel ROMY by AMANO
by A verified traveler
Posted 19 Jul 2024 on Hotels
Comment from Hotel Management
24 Jul 2024 by A. Pelouard Director of Rooms, Hotel Management
Hi Ingrid,It is indeed heartening to read your succinct yet positive comment.At Hotel ROMY by AMANO, we strive to create an environment that exudes comfort and offers a memorable stay for our esteemed guests. We are pleased to note that we were able to provide you with such an enjoyable experience.It is always our endeavor to go above and beyond to ensure our guests have a pleasant stay with us. Your feedback serves as a wonderful testament to our efforts and motivates us to continue maintaining our high standards.We are looking forward to having the pleasure of welcoming you back in the near future, and we hope that your next visit will be as pleasant as the previous one.Best regards,AMANO Grand Central & Hotel ROMY by AMANO
by A verified traveler
Posted 17 Jul 2024
Excellent everything
Comment from Hotel Management
23 Jul 2024 by A. Pelouard Director of Rooms, Hotel Management
Hi norman,I am thrilled to read your succinct yet powerful review. The phraseExcellent everything truly encapsulates the level of service we aim to provide at Hotel ROMY by AMANO.As a premier hotel, our main objective is to create an exceptional environment that leaves a lasting impression on our guests. Your feedback is a testament to our continuous efforts in this regard and for that, we are truly grateful.We look forward to welcoming you back in the future, to provide you with another memorable stay marked by excellence in all aspects.Best regards,AMANO Grand Central & Hotel ROMY by AMANO
